Onboarding

Q: How long do I need to wait?

It’s extremely hard to give a specific time or a date, as it may take from a few weeks to even multiple months.

Q: Why have I not received any answers?

It may take some time to get invited to become a courier partner. When there is a spot available, we will contact you directly.

Q: When do I get my gear?

You can order your gear when your contract has been signed and accepted! It may take a few days for the gear to arrive. If you’re having trouble receiving or ordering the gear, feel free to contact Support in the Partner app.

Q: Support is not answering my messages

While you are still in the application process, it might take some time to get answers as there are a lot of applicants who need help. But we will try and get to your message as soon as we can!

Q: Can I change the city I applied for?

You can only change the city you applied for if you are still waiting for your application to be accepted. If your application has been accepted, then the only way to change the city is to cancel your current application and create a new one for the city you wish to apply for. In this case, we will get back to you again once the applicants queue reaches you there.

Your journey from being accepted to reaching full courier partner profile access

Information about application

The application stage: In this stage, the application details has been sent and is waiting to be invited to proceed with the onboarding process.

The document verification stage: In this stage, your identity needs to be verified by submitting a selfie together with some documents in the Wolt Partner app.

The contract stage: Here, the type of contract needs to be selected, and details filled out. These are details such as bank account number, social security number, and more, depending on the contract you choose. You should also upload relevant documents at this stage. Lastly, you need to sign your Service agreement after submitting your contact details and attachments/documents.

The review stage: In this stage, we are validating the details filled out. This stage may also take a while if any of the details in your contract or service agreement are incorrect or if any documents are missing, but it may also be that all new openings have been filled.

In case all of the new openings have been filled, then you will be one of the first people to be accepted when more spots open up.

The ready stage: In this final step, you have been invited to come online, and this requires you to get the gear. Once you have the gear, you can start delivering whenever you want. It may take a few business days for you to receive the gear once you have ordered it.

Onboarding FAQ

How long do I need to wait?

Why have I not received any answers?

When do I get my gear?

Support is not answering my messages

Document verification is not working

Please give it one more go and make sure to scan the documents. Take your selfie in good lighting and with high quality. You must select the nationality stated in your identity document, even if it is different from the country you live in. Then submit the exact documents asked of you and nothing else.

It may take a lot longer if there are wrong details in the application as this will require manual review in such cases.