Gear
Ordering/exchanging gear
We are cooperating with the parcel center "Allparcels" - these partners of ours will deliver every piece of equipment that is issued to you at your convenience: you can pick up the equipment at the warehouse or choose the method of delivery to your home. Regardless of the recipient's city, they make sure that the package is delivered in the most acceptable and convenient way ✌ So you no longer need to worry about the questions "how and when to get to the warehouse?" - all shipping or return work will be done by our partners 👌
Our partners main warehouse is located in Vilnius, but that's not a problem - from here, the parcel centre can deliver your equipment to any address you specify for FREE. The equipment will arrive packed, so we also expect you to pack the equipment tightly when you return/exchange it. Once you have registered to pick up, exchange or return your equipment, you will receive a notification from our partners within 1-2 days confirming the delivery of your parcel (which will also include the parcel number), which will also reach you within a few days. 💙
You can find pickup/exchange/return links in your Wolt Partner App!
And registering to collect, return or exchange equipment is as easy as ever - all in one registration form! Important to note:
There is no need to enter your name, phone number and email address - this information will be integrated automatically from your courier-partner account!
Each link on the equipment registration form is unique to you and cannot be shared. You can access this form in several ways: by contacting our support team or by going to the help section in the courier-partner app.
Why is wearing gear important?
Sense of Community: It might sound small, but wearing Wolt gear can help foster a sense of community and connection. Safety and Identification: Some of the Wolt gear, like the jacket or bag, often has reflective material. This makes Wolt couriers-partners more visible on the road, especially at night or in bad weather, which helps keep couriers safe! Efficiency: Wolt gear can include functional elements designed for the specific needs of delivery activities, such as weather-resistant clothing, bags to keep food at the right temperature, and other gear that makes the delivery process smoother and more efficient!
How to clean your bag?
We recommend ensuring the orders are delivered with a neat bag!
A clean bag is essential to ensure good food quality and service. So, how effectively and how often should you maintain your bag? The most straightforward answer is that your bag should be cleaned daily before you start filling orders!
Only by keeping it clean after each delivery, removing food residues, and leaving it open to dry can you prevent the growth of bacteria in your basket!
Watch a short video below on how to clean and maintain your bag properly! You'll learn how to effectively carry out daily cleaning, get rid of stubborn stains, and the surest way to prepare for spills on the go.
Here is what you will need
When fulfilling orders: 1. Hand sanitizer - you interact with a lot of people and touch a lot of door handles when delivering orders. To limit the spread of bacteria, it is a good idea to wash and disinfect your hands frequently.
2. Antibacterial wipes - wet wipes not only help with personal hygiene, but are also great for spills on the go. After all, you don't want an accident to stop you in the middle of a rush hour, so we recommend always keeping a pack of wet wipes in the side pocket of your Wolt bag.
When orders are completed:
1. Hot water
2. Soap
3. Clean cloths, or sponges if the outside of the bag is dirty.
You can wash your bag like any other hard surface at home, but remember to clean the handles, zippers, and other parts that are often touched. After cleaning the bag, we recommend leaving it open (or partially open) to air out when not in use.
Once the bag is clean, it is important to store it in a place where it will remain clean. The ideal place should be well ventilated, dry, protected from animals and pests and safe.
How do I pack my equipment for return/exchange?
We would like to remind you that unused courier-partner equipment should be returned and made usable to other courier-partners who are waiting for the bags. There are a few important things we would like to ask you to do when you return the equipment:
* Pack your equipment as you originally received it. The equipment can be placed in a box or garbage bag and packed tightly so that the contents of the parcel are not visible during transport, nor is it damaged by environmental factors.
* Always try to get back to the couriers who want to pick up/drop off/exchange parcels from you to speed up the process and avoid having to organise a new request.
* If you can't pack your equipment - don't put the sticker on the outside of the bag, but instead wrap it around the carrying handle. Once the sticker is on the bag, it does not come off, or come off easily, and the bags themselves have to be cleaned later. Sometimes the sticker falls off in transit, making it difficult to trace the recipient.
Please find attached a few photos to help you understand how the gear should be packed:
Gear Kits
The new delivery bag for car courier partners has been made with the same materials as our current bike bag - for better insulation and waterproofness.
A bike bag is used by bike, e-bike, motorcycle, e-scooter couriers to deliver orders.
Wolt summer jacket can be worn during all seasons. It is made of a high-performance fabric.
Inner jacket is the warmest combination of our layers and is meant to be used in our coldest countries. This jacket is only given out during colder periods.
The jacket is not waterproof, so you have to wear it together with the Summer jacket when it's raining or snowing.
Blue T-shirt with a white logo. This shirt is only given out during summer. 100% Cotton Comfortable to use on warm summer days
Blue Dri-Fit shirt with a white logo. This shirt is only given out during summer.
100% Polyester Comfortable to use on warm summer days
Cap and Beanie