Substitution and account use

Starting August 1, 2026, Wolt courier accounts in Finland will become personal. This means that once the new rule applies in your city, only the verified account holder can use the account to deliver. Accounts cannot be shared or used by someone else.

We’re making this change to keep the platform safe, accountable, and fair. It also helps us prepare for upcoming platform work and alcohol-delivery legislation in Finland. The goal is that every delivery is made by a verified person using their own account.

You can continue delivering as usual, as this decision doesn’t impact you directly. Before the change applies in your city, we’ll share an updated Service Agreement.

We encourage you to let them know about this change as soon as possible, so they have time to plan ahead. Until you hear more, you can continue using and sharing your account as usual. Once the new rule applies in your city, your account can only be used by you as the verified account holder. If the other person

If you have already applied to deliver using your own account, there's no need to apply again; just keep an eye out for updates from us about the new waiting list. After June 1, we’ll contact everyone who has applied to deliver in your city and offer equal access to sign up for the new waitlist. The new waiting list will be used first when there is space for more couriers in each city. Everyone who signed up to deliver will receive much more detailed information after June 1, 2026, with clear guidance for the next steps.

No. Registering for the waitlist did not guarantee an invitation, and being invited does not guarantee activation. Everyone who wants to deliver using their own account must go through the application process, acquire a business ID, and submit their documents for review before they can go online. Activation will depend on availability in the city.

To continue delivering after 1 August 2026 you will need your own Wolt courier account. If you registered for the new waitlist between 3 and 11 June 2026, your registration is recorded — see "What happens after waitlist registration" above. If you did not register in that window, the new waitlist is now closed. You can still apply for your own account at courier.wolt.com/en/apply, and your application will be reviewed alongside others based on city demand. To deliver with your own account, you also need to meet the standard requirements — identity and right-to-work checks, and a Business ID.

Invitations are sent in phases, city by city, on a first-come, first-served basis based on availability. We cannot guarantee a specific timeline. If you are selected for a future round, we will contact you directly by email. Support is not able to provide updates on your position on the waitlist or estimate when you may receive an invitation.

No, going forward, courier accounts will be personal and cannot be transferred to other people. If someone else has been using your account and wants to continue delivering with Wolt, they need to apply to deliver with their own account.

If you do not want to deliver yourself, you do not need to take any action right now. Once the new rule takes effect in your city, your account can no longer be shared with anyone else, and you can delete your account.

Courier accounts are becoming personal, so we need to update the Service Agreement to reflect these new terms. The updated agreement will state that only the verified account holder can use the account to deliver, and that it cannot be shared or used by anyone else.

This announcement is about who can use a courier account. If there are future tax-related changes connected to upcoming legislation or official guidance, we’ll share separate information about that.

Verifying your identity helps keep the Wolt platform secure for everyone, including you. It ensures that deliveries are only made by the courier partner who was onboarded. Since your profile is personal, this step helps protect it and prevents unauthorized access or use.

Taking a selfie helps confirm that the person making deliveries is the same person who registered on the platform. This helps protect your profile and the platform from misuse or fraud.

You must take a clear selfie with your face fully visible - no sunglasses, helmets, or other headwear that could obscure your face. Please don’t: - Submit a photo of someone else - Use a screen recording or image - Send a selfie where your face isn’t clearly visible If the selfie taken doesn’t follow the guidelines, your profile may be flagged and could be temporarily deactivated, blocked, or even terminated, depending on the severity of the violation.

Facial recognition compares your selfie with the photo on your submitted ID. In some cases, a mismatch may lead to account suspension or termination. This process ensures that the person completing deliveries is the same individual who onboarded and is registered on the platform.

Only you, the registered courier partner, can complete the request. If someone else attempts to do so, the system will flag it. This may result in an audit, suspension, or account termination.

You may be asked to upload a valid passport, national ID, or residence permit to confirm your right to work. Driver’s licenses are not accepted for this step. If your ID was not previously uploaded during onboarding, or if your ID has now expired, you may need to submit a new version.

You’ll have 15 minutes to take your selfie. If uploading an ID is required, you’ll have up to 24 hours. If the process isn’t completed within the given time, your profile may be temporarily suspended until the verification is successfully completed.

Once you’ve submitted everything, we’ll review your verification. If everything passes, you’re good to go, and you can continue delivering. If there are any issues, we’ll notify you, and you may be asked to re-submit your documents or complete further steps before your account is fully verified.

You must have a valid ID confirming your right to work. A driver's license is not sufficient for this purpose. If you do not have an acceptable ID (such as a passport or residence permit), you will not be able to complete the verification process. Please ensure your ID is valid before proceeding with verification.

Please ensure your selfie is clear, well-lit, and shows your face without any obstructions, such as sunglasses, helmets, or other headwear that could obscure your face. If an ID is requested, double-check that your ID is valid and uploaded correctly. We understand this process can be frustrating, but it’s important to complete it accurately to avoid delays in verifying your account.

If nothing has changed, usually only a selfie is needed. If your ID is expired or there’s a mismatch, you may be asked to upload a new one.

If you don’t complete the process, your profile may be blocked—and you won’t be able to continue delivering. Once the verification is done successfully, everything will be back on track.

No worries! Changes in appearance are normal. If the system can’t match your selfie, it may ask you to try again. If needed, our support team will help manually.

If you choose not to give consent to biometric processing and request manual verification, your identity will be reviewed by a human instead of using the automatic facial recognition system. This process is perfectly fine, and Wolt’s support team will manually verify your identity using your submitted documents.

Your account is personal, and sharing your account with someone else is not permitted. Each Courier Partner must have their own individual account, and you are required to complete all deliveries yourself. Attempting to assign deliveries to someone else or share your account may result in termination of your account.

Only the registered courier partner is allowed to complete the re-verification process. If someone else attempts to do it for you, the system will flag it as a policy violation, and your profile will be immediately suspended. Actions that attempt to bypass this process are strictly prohibited. These include, but are not limited to: - The account owner logging in from a different location to bypass location checks. - Taking a picture or video of a screen showing someone else instead of a live selfie. - Renting, selling, or sharing accounts in any manner. Such attempts to bypass the system may lead to permanent removal from the platform.

We encourage you to report any suspicious activity, malpractice, or policy violations by contacting Wolt’s Support team. Your input helps us keep the platform safe, fair, and transparent for everyone.