Onsi is Wolt’s insurance partner. They provide accident insurance for courier partners working with Wolt. Onsi is a specialised platform that collaborates with companies like Wolt to make sure couriers have access to protection in case of accidents or violent assaults while working.
Here’s how you can submit an insurance claim with Onsi:
Open the Wolt Partner App.
Go to Benefits & Insurance.
Click on Open dashboard — this will take you to the Onsi website.
Log in (or register if it’s your first time).
Click Make a claim, and select the relevant type of injury or claim.
Select the timeframe of your accident.
Confirm you have the required information at hand.
Proceed with making a claim, by answering the relevant questions and uploading requested documentation.
Submit your claim.
If you have any questions during the process, you can contact Onsi directly at wolt@onsi.com.
I damaged my vehicle while delivering, will Wolt pay?
I damaged my vehicle while delivering, will Wolt pay?
No, Wolt’s insurance does not cover damage to your own property, such as your bike, scooter, car, phone, or the items you are delivering. The insurance only covers personal injuries you suffer as a result of an accident while working, and third-party liability for injury or damage you may cause to others when using a non-motorised vehicle.
