Tips & Tricks
Short, actionable playbooks you can scan mid‑shift. Start with the task you need right now—delays, mixed orders, or finding a customer—then come back for deeper tips later.
Recommendations from Courier Partners!
Try to connect the customer with a call & read the notes. Address the customer in a nice way (like- Greetings)
Always try different maps. If you stack, then first look at the notes, carefully follow instruction, then try to reach the customer first, then the Wolt support
Having good communication and a smile while delivering makes it look professional, and this assures the customer that the company is.
Drive carefully because your health is more important than anything.
Plan the route before leaving the restaurant.
When a restaurant is delayed, I check in politely right away and ask for an honest time estimate so I can decide whether to wait or contact support. Staying calm and communicating early usually saves time and keeps the delivery smooth.
Always check the order number (on delivery)first when the restaurant gives you an order for the customer, because sometimes the restaurant might mistakenly give you the wrong order number, and this will cause you a lot of trouble while delivering. It will also cost you the delivery charges if you deliver the wrong order to the customer.
Let's not try to take phone calls while picking and dropping the orders, as error happend when we are not paying attention
Be kind, both to the restaurant and costumer. And smile
Efficient, polite, and professional. Apologetic and sincere when any delay occurs.
Send a short message like “Arriving in 2 minutes” — it improves customer experience and avoids unnecessary waiting.
Always follow the maps and road signs
Position yourself in the morning near bakeries or tea rooms + at lunchtime, where there are the most restaurants in the area + during the day, cover all areas + and in the evening, choose the area where you want to be most in demand or least in demand after a full day!
Try using two bags ( one for cold and another for hot items)
Start with greetings smiley face (e, good morning/afternoon/evening). If delayed delivering the order for any reason, simply say sorry with a meaningful gesture. Finally, wish them the best with a smiley face.
Always check your order to make sure it matches, plan your route as quickly as possible, but don't forget to be vigilant on the roads, and be sure to deliver to the customer as he wishes or requests in the description.
The main thing is not to rush and not to panic.
When you start working, pay attention to the bag after the first order and wipe the inside with dry paper to avoid condensation, which will damage the packaging and the bag. Often, the bag needs to "get used to" dry paper, which will do everything.
Since I ride a bike, it is advisable to have waterproof clothing, and behave carefully on the road, as it happens that they can go out and just knock down, some are not inferior on foot
Don't stay close to the shop or restaurant if there are a lot of your colleagues. It can be more lonely ordering out of very famous places.
After arriving near the customer location, use the Google map and make a function by car. I identify the perfect location, and must copy the address from apps and put it same field place on Google Maps
Prepare for a great day of deliveries
Small prep prevents the most common shift-killers: cold phone, bad weather surprises, and spills.
✅ Check the weather and dress accordingly.
✅ Charge your phone and power bank (battery insurance).
✅ Bag setup: cold items bottom, hot items top; use dividers; secure drinks.
Recommendation: Maximizing Earnings
Earnings improve when your deliveries stay smooth: fewer mistakes, fewer support escalations, and less wasted time.
✅ Position yourself where demand is (time-of-day matters).
✅ Plan route quickly, then ride/drive safely.
✅ Reduce rework by preventing mixed orders.
Handling Delays
Mark arrival in the app
Do this as soon as you arrive at the venue so timing is accurate.
Ask for an honest estimate
Be polite and direct. Clarity saves time for you, staff, and the customer.
Decide: wait or leave
Wait only if the remaining time makes sense. If the wait is long or keeps moving, contact Support for guidance.
Prevent mixed orders
Checkpoint 1: At pickup — verify order number/name
Checkpoint 2: In your bag — keep orders separated
Checkpoint 3: At handoff — verify the customer name
What to do when you can’t find a customer
Double-check address → Read notes → In-app chat/call → Support
✅ Use in-app chat once drop-off starts (includes automatic translation).
✅ If no response, contact Support for next steps.
✅ Stay respectful—both parties can report inappropriate behavior.
How can I log out of the app?
I you are planning to log out, you can plan your disconnection in the Wolt Courier Partner App itself. How to do it?
If you use the "Go offline after current tasks" function in the app, the system will "disconnect" you when all the currently assigned orders have been delivered. This way, you can plan your time perfectly and avoid any problems with your orders being delivered.
We also want to let you know that when Wolt's courier partners receive an order, we give them the option of accepting or rejecting it.
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