Help for the new applicants

Q: How and where do I hand in my documents?

Once you have been invited to the next steps, you can log in to the Wolt Partner App and upload your documents there. For security reasons, please don't email your personal documents to us.

Q: Is it possible to do deliveries in multiple cities as a Wolt courier partner?

An active Courier Partner can be online in one city. If you are already partnering with Wolt and you want to express your interest in changing your delivery city, you can reach out to the support team.

Q: When can I start delivering?

Once you have been invited and gone through all the steps in the Onboarding Process, you can be able to go online and start making deliveries whenever you would like to.

Q: Why didn't my invitation to start the process arrive yet?

We will contact you directly as soon as there is a demand for Courier Partners in your area. If you would like to make a change to your application, such as the vehicle or delivery city, feel free to reach out to us at Wolt Partner app and we will make the change for you.

Q: How are tasks allocated to a courier partner?

Wolt’s algorithm offers delivery requests, ‘tasks’, equally to Courier Partners based only on your proximity to the pick-up location (i.e. restaurant or merchant), the vehicle type, and your current activity status (available for deliveries, busy with ongoing deliveries or offline). More information can be found on our public Transparency Report.

Q: Can I share my account with others as a Wolt courier partner?

Exposing customers’ data privacy is a serious breach of the Service Agreement between Wolt and Courier Partners. It is also a break of trust that the customer has placed in our services.

Q: What does delivering through Wolt offer that a traditional delivery job does not?

Delivering with Wolt is all about flexibility and freedom. Courier Partners are free to take all the breaks whenever they would like to. What this means in practice: Wolt Courier Partners do not have to inform Wolt if they don’t want to go online and they can stay online/offline as long as they want to.

Everything you need before and during your application

What is Wolt and how to become a courier partner?

Wolt is a platform that connects customers, restaurants, shops, and courier partners. 🙌 As a courier partner, you can use the Wolt app whenever it suits you and earn by delivering orders in your city.

The quality of your deliveries can directly impact your earnings. When customers are happy with the service they receive, they’re more likely to order again, and more orders mean more income. 🤑 That’s why delivering orders professionally and following the rules and guidelines is key to long-term success on the platform.

Features of a Wolt courier partner

We value freedom and flexibility. You decide when and where you want to deliver, and you can go online anywhere in the city during the platform’s operating hours, just remember to log in within the city you’ve chosen.

When you’re online, the most suitable orders appear on your screen, and you’re always free to decide whether to accept them or not. Behind the scenes, the Wolt algorithm matches orders with the right courier partner based on location and vehicle type. There’s no personal bias or preference, the goal is simply to get orders to customers as quickly as possible. 🚀

Whether you prefer delivering by car, motorbike, or bicycle, you choose how to get from A to B. 🛵

What do I need to know before applying?

It is very easy to get started as a Wolt Courier Partner. We are always looking for new courier partners to cooperate with Wolt. Before you can apply, you would need to meet the following checklist.

Checklist: * You are 18 years or older * You can deliver in one of our active Wolt cities * You have a bank account * You have either a bike, e-bike, scooter, or car to deliver with If you can say “yes” to all of the bullet points, you are eligible to become a Wolt Courier Partner. You can apply either by clicking “Apply now” or downloading the Partner App. We look forward to receiving your application.

What happens after I apply?

Once you’ve submitted your application, there may be a waiting period before you’re invited to continue with the onboarding process.

During onboarding, you’ll need to verify your identity and complete the required contract steps. Depending on the setup in your city, this may involve signing an agreement directly with Wolt or with one of our Fleet Partners. You may also be asked to upload additional details as part of this process.

After your information has been reviewed and approved, you’ll be able to move forward as a courier partner. How long does the application review take? The review time depends on the number of available opportunities in the city you’re applying for. It may take longer if any information is missing or if issues arise during identity verification or contract review. Unfortunately, we’re not able to speed up the application process.

What do you need to be a Wolt courier partner?

During the verification stage, you will need the following documents:

For Local/Lithuanian/XXX-nationalities with Lithuania as place of birth you will need one of these documents:

LTU-issued Passport
LTU-issued National ID card (Front and back sides)
LTU-issued Driving License (Front and back sides)
LTU-issued Non-EU Residence Permit card (pink version) (Front and back sides)
- Submitted as “National ID card”
- Only for those with XXX nationality, and Place of Birth is Lithuania on the backside. Lithuania has to be selected as the nationality.

For EU/EEA citizens:

LTU-issued EU Residence Permit card (white version) (Front and back sides)

For Non-EU citizens:

LTU-issued Non-EU Residence Permit card (pink version) (Front and back sides)
LTU-issued Digital Residence Permit card

If you apply to deliver by car, you also need to submit any valid driving license with a permit to drive a car.

During the signed stage, you will need the following information:

LTU - NATURAL PERSON

IDV (Individual Activity Code)
Individual Activity Certificate (Can be requested via the STI self-service platform LINK HERE: https://www.vmi.lt/evmi/mano-vmi?lang=en, use the following code when requesting it: 532000 (Other postal and courier activities))

LTU - COMPANY

Company registration certificate (details in the certificate need to match the contract details filled out)

Onboarding FAQ

How many hours can a Courier Partner deliver with Wolt?

As many as you like!

It is your own decision how many hours you want to deliver. There is no minimum requirement, and you do not have to book or register your hours in advance. Simply deliver when you like and take time off whenever you feel like it.

If you would like to optimize your earnings, we recommend that you deliver during our peak hours between 11:00 and 13:00 as well as between 17:00 and 20:00.

How and where do I hand in my documents?

Is it possible to do deliveries in multiple cities as a Wolt courier partner?

Is it possible to do deliveries in multiple countries as a Wolt courier partner?

Unfortunately transferring between Wolt countries is not possible (at least not yet, at this moment). Each country has its own legal requirements and thus, each country has its own onboarding processes. This means that you would need to apply to each country separately and start the application process from the beginning, even if you are already a Courier Partner in a different country. Your application will be processed as any other new application.

You can contact your current country’s team and ask them to end the cooperation and offboard your account. Then you can apply to new country using the same contact details (email address and phone number). You will not be able to apply with the same email address you are using unless your account is offboarded first.

When can I start delivering?

Why didn't my invitation to start the process arrive yet?

Can Wolt courier partners make deliveries for competitors of Wolt?

Yes, definitely. As an independent contractor, Courier Partners have total freedom to cooperate or engage in an employment relationship with other companies and to decide when and how long they would like to make deliveries with Wolt.

Some Courier Partners have other sources of income besides making deliveries with Wolt. Some Courier Partners choose to dedicate more of their time to only making deliveries with Wolt. Those are all within Courier Partners’ right as an independent contractor.