User Terms of Service - Israel
For Wolt Referral Program Terms see here.
By using the Wolt Service, you agree to be bound by these User Terms of Service (“Terms of Service”).
Please read the following Terms of Service carefully before using the Wolt Service. If you do not agree with the Terms of Service, you cannot use the Wolt Service. These Terms of Service apply to any use of the Wolt Service and to the Purchase Agreements made hereunder. A more detailed description of the Wolt Service and information on system requirements is available at wolt.com.
If you have a Wolt for Work Account, these Terms of Service also apply to our customer organization which has granted you the Wolt for Work Feature (“Customer Organization”) with respect to Orders made by you through the Wolt for Work Feature. If there is any discrepancy between these Terms of Service and the Wolt Corporate Terms & Conditions applicable to the Customer Organization, the Wolt Corporate Terms & Conditions shall, however, prevail.
The Terms of Service are concluded between us and the User only, and not with Apple Inc., and Apple Inc. is not responsible for the Wolt App or the content thereof. You agree that Apple Inc., and Apple Inc.’s subsidiaries (“Apple”), are third party beneficiaries of the Terms of Service, and that, upon your acceptance of the Terms of Service, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms of Service against you as a third party beneficiary thereof.
To the extent that there is a contradiction between the Hebrew version of the terms of service and the English version of the terms of service, then the terms of service in Hebrew will be binding in relation to the services provided in Israel.
1. Definitions
“Courier” means the person performing the delivery services for Wolt, if a delivery has been ordered from Wolt through the Wolt Service, or for the Partner if a delivery service has been ordered from the Partner through the Wolt Service. “Partner” means a business who has signed a partner agreement with Wolt, or their substitute, and who, as a dealer, offers for sale its products and/or services through the Wolt Service. Unless stated otherwise, any Partner is a “dealer” as defined under the Consumer Protection Law 5741-1981. “Purchase Agreement” means an agreement for the purchase of Partner’s products and/or services and/or other possible services made on an Order. With respect to Orders placed through the Wolt for Work Feature, the Purchase Agreement forms a binding agreement between the Partner and the Customer Organization. With respect to Orders placed through any other payment method of the User, the Purchase Agreement forms a binding agreement between Partner and the User.
“Wolt” means:
Wolt Enterprises Israel Ltd., HaMelacha St. 8, 6721508 Tel Aviv, Israel.
“Wolt App” means a digital application called Wolt provided by Wolt for natural and legal persons to order products from Wolt’s Partners.
“Wolt for Work Account” means a user account in the Wolt App onto which the Wolt for Work Feature has been added.
“Wolt for Work Feature” means the payment method and feature of the Wolt App through which the Customer Organization’s authorized Users can make Orders at the Customer Organization’s cost.
“Wolt Service” means both Wolt App and Wolt website wolt.com and other additional locations as mentioned at wolt.com.
“User” or “you” means a natural person using the Wolt Service. The User must be of the age of 18 or older.
2. Identity of Wolt
Wolt Enterprises Israel Ltd., HaMelacha St. 8, 6721508 Tel Aviv, Israel, company no. 51-588715-6, VAT ID 515887156
Trade name: “Wolt",
Email address: support@wolt.co.il.
Information about the identity and products and services of the Partners are provided in the Wolt Service.
3. Description of the Wolt Service
3.1. Wolt provides a technology platform that connects Users and Partners (including e.g. merchant and independent courier partners). Wolt’s technology permits users to purchase food and other products or services from the Partner of their choice as well as possible delivery services either from the Partner or Wolt, as applicable. Wolt may collect delivery fees and/or service fees and/or any other payment from the Users at rates which may differ from order to order according to different parameters. Details about delivery fees and/or service fees and/or any other payment applicable to a certain order will appear before placing the order on Wolt service. It is hereby clarified that Wolt may change the delivery fees and/or service fees’ rate and/or any other payment’s rate from time to time at its own discretion, without providing any prior notice. 3.2. The Partner provides the information about their products and possible services in the Wolt Service, including but not limited to information on menus, product prices, product characteristics, allergens and instructions of use. The partner is responsible for providing accurate, up-to-date information and all information required by law on the products, including information on prices, price per unit of measure, information on allergens when required by applicable laws. If you have an allergy or any other dietary restrictions, or if you have any question or concern regarding any matter related to the products sold and offered by the partner, please contact the relevant partner, who will provide you with more specific information on request. Please note that the sale and purchase of the Partner’s products and possible services may be subject to additional terms and conditions of the Partner or Wolt on a case-by-case basis as set out in the Wolt Service.
The Partner determines, at his sole discretion, the selection and pricing of the products and services it offers on the Wolt Service. The Partner may also impose certain restrictions on your Order, such as quantity limits and Order size limits. The Partner is responsible for informing you of any limitations related to the availability of any products. The User acknowledges that in the event that a product is temporarily unavailable, the Partner will fulfill your Order without including such product item in the Order. You will not be charged for products that are not available at the time of placing the Order.
Please note and take into account that all information displayed through the Wolt Service is presented ‘AS IS’ by Wolt as received by Wolt from the Partner and is under the full and sole responsibility of the Partner.
3.3. When selecting the Partner’s products and services that the User wishes to purchase from the Partner, the User makes a binding order to purchase from the Partner the products and services from the Partner on the terms and conditions presented to the User herein and in the Wolt Service before placing the order (“the Order”). After having received the Order, Wolt will transmit the details of the Order to the Partner. When the Order is accepted by the Partner and Wolt has provided the User with an order confirmation on behalf of the Partner, the User or the Customer Organization and the Partner enter into the Purchase Agreement for the purchase of the Partner's products. Wolt will provide the User with a tax invoice/receipt on behalf of the Partner, which shall include details of the products ordered by the User from the Partners and to the extent necessary details of the delivery services and/or other services if ordered from the Partner. In addition, in cases where the User selected to order delivery services from Wolt the tax invoice/receipt shall also include details of the delivery services ordered by the User from Wolt. Wolt reserves the right, in its sole discretion, to cancel or not to accept for processing an Order placed by the User from the Partner through the Wolt Service
3.4. The Partner selected by the User will prepare and/or collect and pack the products set out on the Order. Wolt will be solely responsible for transferring the payments to be paid by the User to the relevant Partner for the Order, and Wolt is not responsible or liable towards the User for the proper execution of the Purchase Agreement by the Partner. When the delivery services are provided by the Partner in which case the Partner is also responsible and liable for the execution of the delivery services.
When the Order includes delivery and the User is given an Order confirmation, the User or the Customer Organization and Wolt enter into a binding agreement for the purchase of the delivery services ordered by the User through Wolt Service. In cases where the Partner provides the delivery services, Partner and User enter into a binding agreement for the purchase of the delivery services ordered by the User through Wolt Service. In the event that the Partner provides the delivery services, this will be shown to you in the Wolt Service and the Partner will be solely responsible for the delivery services performed by him and/or by someone on his behalf, including, with regard to couriers, delivery dates, the amount of delivery fees, delivery arrival times and packaging.
3.5. When you use the Wolt Service, there may be a minimum value for purchase required, in which case you will be notified thereof before you make the Order on the Wolt Service. Where an Order fails to meet the minimum required value, you will have the possibility to pay the difference to meet the minimum value or to add more products to your Order.
4. Right of cancellation
4.1. You cannot withdraw from or cancel an Order for products or services once you have placed it, unless explicitly provided otherwise in these Terms of Service. Prior to placing an Order for a product or service you should carefully review your selection.
4.2 Notwithstanding the foregoing in section 4.1., you as a consumer have the right to cancel an Order for products for which you have the right to cancel according to law, within 14 days from the day of receiving these products, except in the cases stipulated by law in which a longer cancellation period is possible (for example, cancellation of a transaction by a person with disability, senior citizen or new immigrant). If you contact Wolt regarding a product return or request a refund due to a defect, damage or other deficiency in the product, Wolt may ask you to send a photograph of the product in question in order to document and verify the defects. Please note that the Partner may have separate cancellation and liability terms or conditions that apply in addition to these Terms. In such case, the Partner provides information about such terms separately to the user of Wolt’s service.
4.3. The limitations of consumers' statutory cancellation rights as set out in applicable laws applies to purchases within the Wolt Service. The right of cancellation shall not exist for Purchase Agreements concerning certain items, including, but not limited to, the following:
perishable products - products that by their nature cannot be resold or may quickly go bad or pass their expiration date.
"Information" as defined in the Computer Law, 1999.
Goods that can be recorded, reproduced or duplicated, whose original packaging has been opened after delivery.
Products made especially for the consumer.
This means that you cannot return, for example, perishable products by referring to your statutory cancellation rights after purchase. You cannot withdraw, cancel or change an Order for such products once you have placed it. Please check your selection carefully before ordering.
4.4. The Partner as the seller of the products on your order allows Wolt to receive the cancellation notice on his behalf. Accordingly, in order to exercise your right of cancellation, you should provide Wolt a clear written cancellation notice within 14 days of receiving the products in any of the ways listed below: (1) the customer service chat in Wolt's service (recommended); (2) by email: support@wolt.co.il; (3) by registered mail to the address of Wolt as detailed above. The cancellation notice shall include the full name and email address of the User who made the Order, Order details including the Order number and date, the product in the order that you wish to return or any additional details that Wolt and/or the Partner request for the cancellation. You can provide cancellation notice also by returning the product to the Partner's point of sale, in which case you must provide the Partner with a proof to the Purchase Agreement on Wolt's service. Please note that the Partner's point of sale appears on the tax invoice/receipt provided to you in relation to the purchase.
4.5. If you revoke the Purchase Agreement, Wolt will refund to you all payments we have received from you in accordance with the applicable law and subject to the credit company's schedules. If you are entitled to a refund that has not yet been received, you can contact the credit company so that they can help you speed up the process. Note that the delivery fee (and service fee where applicable) will not be returned in case of only a partial cancellation of your Order. For Users located in Israel, in the event of a cancellation that is not due to a defect or discrepancy, you will be charged with a cancellation fee at the rate of 5% of the price of the products or NIS 100, whichever is lower.
4.6. In the event of cancellation of the Purchase Agreement, Wolt will refund the price of the product payments for the Partner using the same payment method you used and the same bank account from which you placed the Order, unless expressly agreed with you otherwise. Please note that if you paid for the Order with Wolt credits or via Cibus, the refund will be made in Wolt credits.
4.7. Returnable products must be returned as soon as possible after the cancellation of the Order and no later than 14 days from the date of the cancellation notice to the point of sale of the Partner from which you placed the Order. The returned products must not be used and the product must be kept properly and in its original packaging. In the event of cancellation of a transaction due to a defect or discrepancy, an inspection will be performed with the User and, if necessary, a date will be arranged for the collection of the product.
4.8. The User shall bear the direct costs of returning the products. The returned products should be in an unused condition and capable of being resold. The product shall be kept properly and its original in packaging. You shall be liable for damage or any loss in value of the products while it was in your possession, including in the case of returning a product that has been used, whose packaging has been opened or damaged, that has been damaged, that has been damaged, that has broken down and/or that has suffered any damage. Your legal right to revoke a Purchase Agreement will not derogate from the Partner's and/or Wolt's right to claim their damages in the event of returning products whose value has decreased.
4.9. It is clarified that exchanges of products will only be possible if the Partner's policy as it appears in Wolt Service allows this and only in the place the partner has defined.
5. User Accounts
5.1. You have a limited, non-exclusive, non-transferable, and non-sublicensable right to use the Wolt Service in the form offered to you by us from time to time solely for the purposes set out herein. The license granted to the User for the iOS Wolt App downloaded from Apple’s App Store is further limited to a license to use the Wolt App on any Apple-branded products that the User owns or controls and as permitted by the Usage Rules set forth in the App Store Terms of Service and these Terms of Service.
5.2. In order to use the Wolt Service, the User must create a user account by following the registration instructions in the Wolt Service. The Wolt Service credentials are personal (unless otherwise agreed between Wolt and the Customer Organization). The User shall ensure that any user account credentials and equivalent information required to access the user account of the User or the Customer Organization are kept confidential and used in a secure manner not accessible by third parties. A User may have only one personal user account.
5.3. Where it is suspected that any unauthorized person has become aware of a User’s user account credentials or has access to the user account of the User, the User shall immediately inform Wolt thereof. The User shall be responsible for any use of the Wolt Service and any activity under the user account of the User.
5.4. In order to use the Wolt Service, you must submit valid credit card or other payment method information to Wolt. Wolt does not store information of your payment instrument, as this is done by a third party payment service provider used by Wolt. You agree to pay for all purchases arising from your use of the Wolt Service except for purchases made through the Wolt for Work Feature at the Customer Organization’s cost. You must take care to keep the credit card and other payment information that you have submitted to your user account updated.
6. Payments
6.1. The User, or the Customer Organization in case of Wolt for Work Account, will pay the purchase price set out in the Order by using the relevant payment functionality of the Wolt Service. Wolt, or the Wolt group company authorized by Wolt, collects all payments from the Users or the Customer Organizations on behalf of and for the Partner. If the Order is made by using the Wolt for Work Feature, the User confirms the payment on behalf of the Customer Organization through the Wolt for Work Feature. The User’s or Customer Organization’s payment obligation shall arise upon placing an Order through the Wolt Service.
6.2. The User may fulfil this payment obligation only by using the relevant online payment method provided in the Wolt Service. When the User, or the Customer Organization in case of Wolt for Work Account, has paid the consideration for the purchase from the Partner to Wolt, the User or the Customer Organization has fulfilled its payment obligation towards the Partner.
6.3. The payment will be automatically charged from the User’s credit card, lunch benefit or charged through the Customer Organization’s Wolt for Work Feature, upon delivery of the Order. Wolt is entitled to make an authorisation hold on behalf of the Partner on the User’s credit card, lunch benefit or Customer Organization’s Wolt for Work Feature once the Order has been placed through the Wolt Service. Wolt uses a third party payment service provider for processing of payments.
6.4 In certain situations and payment methods the purchase price may vary slightly due to technical foreign exchange rate exchanges between currencies as part of the payment process. Wolt assumes no liability in these currency conversion differences and cannot predict the exact amount to be charged when using payment instruments subject to foreign exchange rate conversions.
6.5. In Israel payments are processed either locally within Israel or arranged by Wolt Enterprises Oy, through third party payment service providers. In case payments are arranged by Wolt Enterprises Oy through third party payment service providers, Wolt Enterprises Oy will assist you with processing possible refunds, complaints and other claims related to your transactions in the Wolt Service with Wolt and the Partners.
6.6. For products sold by weight at certain Partners, as can be seen when placing the Order on the Wolt service, the weight for the product shown on the Wolt service (and the price based on the weight) is an estimation. In such cases, the final price of the weight-based product in your Order will be determined and charged based on the actual weight of the product you receive as weighed by the Partner at the time the order is delivered. To cover for possible price adjustments caused by weight variation between the estimate and the actual weight, Wolt will make a temporary authorization hold on your card, or, in case you have chosen Cibus as your payment method, a charge at a rate of 20% of the value of weight-based products included in your Order. In case the product in your Order weighs more than as indicated in your Order confirmation, Wolt will charge you the price difference between the product actually received and the product indicated in the Order confirmation from the temporary authorization hold or charge made for weight-based products (“Price Adjustment”). Any part of the temporary authorization hold or charge that is not needed for covering Price Adjustment will be returned or refunded to your card. Please note that for payments made with Cibus, any refund that is not required to cover the Price Adjustment will be made in Wolt credits. In case the product in your Order weighs less than as indicated in your Order confirmation, Wolt will refund you the price difference to your credit card, and if you paid with Cibus, the refund will be made in Wolt credit.
7. Wolt credits and tokens
7.1. The Users of the Wolt Service can obtain Wolt credits or tokens e.g. by inviting new users to sign up to the Wolt Service (“Referral Program”). Under the Referral Program Wolt may offer its Users the opportunity to earn Wolt credits or tokens as promotional rewards by inviting their eligible friends to register as new Wolt Users and place their initial order through the Wolt Service. For each qualified referral, the User may receive credits or tokens as specified on Wolt Referral Program Terms. You agree that we may change the terms and conditions of the Referral Program or terminate the Referral Program at any time.
7.2 The Users of the Wolt Service may also obtain Wolt credits or tokens through promotional campaigns established by Wolt at its own discretion from time to time. You agree that promotional offers: (i) may only be used by the intended audience, for the intended purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public, unless expressly permitted by Wolt; (iii) are subject to the specific terms that Wolt establishes for such promotion or campaign. For instance, promotional offers may be available for certain Users only or may be limited to be used through specific Partners or at a specific time of the day.
7.3. Subject to applicable law, Wolt may unilaterally determine the conditions applicable to the granting, use and validity of the Wolt credits and tokens.
7.4. Any signing-up bonus credits or tokens can be used only once.
7.5. The User can use Wolt credits and tokens to get a discount on their purchases only in the Wolt Service and subject to the specific terms of conditions of the specific campaign or promotion. Wolt credits and tokens cannot be exchanged to cash. The validity period of the Wolt credits and tokens you may have received is specified in the Wolt Service. Upon expiration, credits and tokens will be removed from your account. Expired credits and tokens are no longer redeemable and cannot be used towards any order.
7.6. The Wolt credits and tokens will be nullified if Wolt detects any abuse of Wolt credits or tokens or suspects or detects that Wolt credits or tokens have been granted on incorrect grounds. In such cases, Wolt shall invoice the amount that was paid using such Wolt credits or tokens.
8. Delivery of an Order
8.1. If the User orders the delivery of products of the Partner through the Wolt Service, the Order will be delivered to the location confirmed by the User in the Wolt Service. The User also has to provide a street address for the confirmed location in the Wolt Service. If no-contact delivery is applied to your Order, please note that the goods shall be deemed to be delivered when they are left at the door and the Courier marks the Order status as "delivered" on the Wolt Service after which you bear the risk of the items in the Order.
8.2. The User must be available to receive calls at the phone number the User has submitted to the Wolt Service. If the phone number provided by the User cannot be reached, the delivery may be cancelled by Wolt or the Partner and the User or Customer Organization may be charged for the full price of the Order.
8.3. The User may place an Order to be delivered as soon as possible (standard delivery method) or by pre-ordering a certain delivery time, to the extent these options are available on the Wolt Service at the time of placing the Order.
8.4. Standard delivery option: The User must be present at the confirmed location set out in the Order between the time of making the Order until the products set out in the Order have been received. If the User is not available at the location they have confirmed within five minutes of the arrival of the delivery of the ordered products and the User does not respond after two contact attempts by the Courier making the delivery, the delivery may be cancelled by Wolt or the Partner and the User or Customer Organization may be charged for the full price of the Order.
8.5. “Pre-order” delivery option: the User must be present at the confirmed location between ten minutes prior to the pre-ordered delivery time until the moment of delivery in the Order to receive the Order.
9. Picking up and collecting an Order at the Partner’s point of sale
9.1. If the User has not ordered delivery of the Partner’s products set out in the Order, but the collection at the Partner’s point of sale, the products can be collected at the point of sale of the Partner the User has chosen in connection with the Order. The User will receive a separate electronic confirmation when the products are ready for collection. The Partner or Wolt may set conditions for the identification of the User when picking up the products set out in the Order.
9.2. The Partner shall retain the ordered products for 60 minutes after the Partner has notified the User that the Order is ready for collection. However, this obligation is limited to the opening hours of the particular Partner’s point of sale and the Order has to be collected before the closing time of said point of sale of the Partner.
10. Eat-in Order
10.1. If the User has selected the option to consume the products set out in the Order at the point of sale of the Partner, the User will receive a separate electronic confirmation about the expected time of when the products will be ready to be consumed at the Partner’s point of sale.
11. Time estimates
11.1. Any delivery time or pick-up time or other time estimate communicated to the User by the Partner or Wolt in the Wolt Service are only estimated times. There is no guarantee that the Order will be delivered or available for pick-up or consumption at the estimated time. Delivery times of the products may also be affected by factors such as traffic jams, rush hours and weather conditions.
12. Intellectual Property Rights
12.1. All Intellectual Property Rights in or related to the Wolt Service and thereto related documentation and all parts and copies thereof shall remain exclusively vested with and be the sole and exclusive property of Wolt and/or its affiliates/subcontractors/licensors. “Intellectual Property Rights” shall mean copyrights and related rights (including database and catalogue rights and photography rights), patents, utility models, design rights, trademarks, tradenames, trade secrets, know-how and any other form of registered or unregistered intellectual property rights.
12.2. These Terms of Service do not grant the User any Intellectual Property Rights in the Wolt Service and all rights not expressly granted hereunder are reserved by Wolt and its subcontractors/licensors.
12.3. Apple shall not be responsible for any investigation, defense, settlement or discharge of any claim that the iOS Wolt App or your use of it infringes any third party intellectual property right.
12.4. User grants to Wolt a worldwide, royalty-free, sublicensable, and transferable right to use, modify, reproduce, distribute, display and publish any content provided by User in connection with the Wolt Service. Such content may include photographs, data, information, feedback, suggestions, text, and other materials that are uploaded, posted or otherwise transmitted relating to the Wolt Service.
13. Additional Provisions for use of the Wolt Service
13.1. The Wolt Service is only available to persons of the age of 18 years or older. You may not register as a User if you do not fulfill this requirement.
13.2. The User shall observe all applicable rules and regulations when using the Wolt Service, including with respect to the purchase of alcohol and tobacco products, medicine and other age-restricted products. When you purchase age-restricted products, you declare that you are of the legally required age in order to be able to sell the products to you according to law. To the extent delivery of age-restricted products, such as alcoholic beverages or tobacco products, is available in the country where the User is located, the User may be refused delivery of age-restricted products in case the User is unable to provide a valid government-issued photo identification document to Courier delivering the Order proving that the User is of legally required age. The User may be refused delivery of age-restricted products also in other cases stipulated by applicable rules and regulations in the country where the User is located, such as for alcoholic beverages if the User is showing signs of intoxication. In case the delivery of age-restricted product(s) is refused due to reasons described herein, Wolt has the right to charge from the User two times the value of the delivery fee (and service fee if applicable) that the User paid for the Order in question as compensation for having to return the age-restricted product(s) to the Partner.
13.3. Wolt is constantly developing the Wolt Service and Wolt may change or remove different parts of the Wolt Service, including features, the products and Partners available in the Wolt Service in part or in whole.
13.4. By using the Wolt Service, the User may encounter content or information that might be inaccurate, incomplete, delayed, misleading, illegal, offensive or otherwise harmful. Wolt generally does not review content provided by the Partners. Wolt is not responsible for third parties' (including the Partners') content or information or for any damages arising as a result of the use of or reliance on it.
13.5. You or the Customer Organization shall be responsible for obtaining and maintaining any devices or equipment (such as telephones) and connections needed for access to and use of the Wolt Service and all charges related thereto.
13.6. The User will not: (i) use or attempt to use another person’s personal Wolt account and/or access another person’s personal payment data through the Wolt Service or use another person’s personal payment cards when using the Wolt Service, without consent of that other person; (ii) copy, modify or create derivative works of the Wolt Service or any related technology; (iii) reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the Wolt Service or any related technology, or any part thereof; (iv) remove any copyright, trademark or other proprietary rights notices contained in or on the Wolt Service; (v) remove, cover or obscure any advertisement included on the Wolt Service; (vi) collect, use, copy, or transfer any information obtained from the Wolt Service without the consent of Wolt; (vii) use bots or other automated methods to use the Wolt Service; (viii) create a Wolt account using a fake identity or an identity of another person; or (ix) access the Wolt Service except through the interfaces expressly provided by Wolt, such as the Wolt App and Wolt Website.
13.7. Wolt is, at its sole discretion, entitled to remove or suspend a User from the Wolt Service with immediate effect and/or refuse or cancel any Orders from a User if: (i) the User abuses the Wolt Service or causes any harm or detriment to the use of the Wolt Service or the Partners or Wolt or Wolt’s employees, (ii) Wolt has reasonable belief of fraudulent acts by the User when using the Wolt Service, (iii) the User places a false Order (for example by not paying or by not being present on the delivery or collection location in order to receive the Order) or otherwise fails to comply with his obligations arising from these Terms of Service; (iv) there is reasonable doubt about the correctness or authenticity of the Order; or (v) the User engages in threatening, harassing, racist, sexist or any other behaviour that Wolt deems inappropriate towards Partners or Wolt's employees or Courier. If Wolt cancels an Order that has already been paid for, Wolt shall transfer that amount into the same user account or Wolt for Work Account as the one from which the payment was made by the User.
13.8. The controller of the personal data collected about Users is Wolt Enterprises Oy, unless otherwise indicated. Wolt Enterprises Oy shall process any personal data collected from the User in accordance with Wolt Privacy Statement.
13.9. The User must comply with applicable third party terms of agreement when using the Wolt App or the Wolt Service.
13.10. The User represents and warrants that (i) they are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) they are not listed on any U.S. Government list of prohibited or restricted parties.
14. Term and termination
14.1. These Terms of Service are in force as a binding agreement between Wolt and the User until further notice as long as the User is using the Wolt Service.
14.2. The User can discontinue the use of the Wolt Service at any time. Wolt can discontinue providing the Wolt Service permanently or temporarily at any time.
15. Defects and complaints
15.1. Please note that the Wolt Service may at any time be interrupted or permanently discontinued. The Wolt Service may also be temporarily suspended. Do not use the Wolt Service for backing up any data. While we do our best in providing you our platform and services (including new and/or temporary services such as no-contact deliveries, deliveries with novel technology or deliveries of new product categories) error-free, Wolt does not promise or guarantee you anything regarding the reliability, functionality, timeliness, quality or suitability of the Wolt Service, its features or any service offered by Wolt. Wolt does not promise or guarantee anything that is not expressly mentioned in these Terms of Service.
15.2. The Partner is solely liable for the contents, quality, safety and packaging of their products sold through the Wolt Service and has a statutory defect liability for their products as set out in the applicable laws. You are responsible for inspecting the products in your Order without undue delay after receiving the Order. If there are any defects or other quality shortcomings in the products of your Order, then you should contact either the customer service of Wolt, acting on behalf of the Partner, or the Partner directly and include a clear description of the defects or shortcomings. Regarding consumer goods, notices of defects should be made within a reasonable time from detecting the defect. Please note that in case of defects in foodstuffs or other products that by their nature spoil or age rapidly, it is crucial that you notify the defect as soon as possible to enable proper investigation and verification of the defect. Please note that Wolt or the Partner may ask you to send a picture of the product in question in order to document and verify the defects. In case of a defect or a non-conformity in the products of your Order, you are entitled to reimbursement in accordance with applicable laws.
15.3. The Partner is solely liable for any defects in the contents and preparation or packaging of the Order or other shortcomings in the performance of the Purchase Agreement. Wolt is not responsible for the information provided by the Partner on the Wolt Service and does not give any warranty on the availability, quality or suitability of the products.
15.4. When the User who is located in Israel and uses Cibus as the payment method, any potential refunds will be only made in Wolt credits and not as Cibus allowance.
15.5. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Wolt App. To the extent that any maintenance or support is required by applicable law, we, not Apple, shall be obligated to furnish any such maintenance or support. To the extent any warranty exists under law that cannot be disclaimed, we, not Apple, shall be solely responsible for such warranty. We, not Apple, are responsible for addressing any claims of the User or any third party relating to the iOS Wolt App or the User’s possession and/or use of the iOS Wolt App, including, but not limited to: (i) product liability claims; (ii) any claim that the iOS Wolt App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the iOS Wolt App’s use of the HealthKit and HomeKit frameworks.
16. Applicable Law and Dispute Resolution
16.1. These Terms of Service shall be governed by and construed in accordance with the laws of the country where the User is located.
16.2. If you are a consumer, please note that you cannot be deprived of the rights granted to you by the mandatory consumer protection laws of your country of domicile.
16.3. The sole jurisdiction in any matter including with respect to disputes arising from these Terms of Service shall be resolved by the competent courts in Tel Aviv which shall hear the matter in accordance with the laws of the state of Israel.
17. Amendments
17.1. These User Terms of Service are subject to amendments. In case of any discrepancies between these User Terms of Service and Hebrew language version, the Hebrew language version shall prevail.
17.2. Wolt shall publish the amended User Terms of Service at the Wolt Website. Wolt shall inform the User of any changes that are material by nature on the Wolt Service or by email to the email address submitted to the Wolt Service by the User. If the User does not agree to any amended Wolt Terms of Service, they shall discontinue the use of the Wolt Service.
18. Assignment
18.1. Wolt shall be entitled to assign all or any of its rights or obligations hereunder in whole or part to an affiliate or successor or to a purchaser or acquirer of its business assets relating to Wolt Service without the User’s prior consent.
18.2. The User shall not be entitled to assign any of its rights or obligations hereunder in whole or part.
Updated April 19, 2023. The update is valid from April 24, 2023.