Product Addendum -liite - Wolt Benefits

Wolt Benefits Addendum Effective Date: 06.11.2025 

This Wolt Benefits Product Addendum (this “Wolt Benefits Addendum”) is incorporated into the Agreement. All capitalized terms used and not defined herein shall have the meanings ascribed to them in the Sign-Up Sheet or in the General Terms of Service for Merchants (available at https://explore.wolt.com/en/fin/merchant/general-terms-of-service). 

1. Introduction

This Wolt Benefits Addendum governs the Merchant’s participation in the Wolt Benefits Program, which enables employers to provide their employees with (partly or fully) tax-advantaged benefits redeemable for Eligible Goods and Services provided by Merchants participating in the Wolt Benefits Network.

This Addendum forms an integral part of the Merchant Services Agreement, which consists of (i) the Merchant Sign-Up Form, (ii) the Wolt General Terms of Service, (iii) this Wolt Benefits Addendum, and (iv) any other applicable Product Addenda (together the “Agreement”).

2. Scope and Structure

2.1 This Wolt Benefits Addendum applies when the Merchant participates in the Wolt Benefits Program operated by Wolt and its Affiliates (as applicable).

2.2 If the Merchant wishes to offer its food, goods, and/or services (including Self-Delivery services, if applicable) in the Wolt Service as part of the Wolt Benefits Program (i.e. as a Platform Merchant, as defined below), the Merchant shall enter into an agreement with Wolt covering also the Wolt Marketplace services. In such a case, the terms applicable to Wolt Marketplace (including, as applicable, the Product Addendum – Marketplace, available at https://explore.wolt.com/en/fin/merchant/marketplace-product-addendum, the “Marketplace Addendum”) shall apply to such orders that are made in the Wolt Service (a) by the Employees as part of the Wolt Benefits Program, and (b) by the User(s) (as defined in the Marketplace Addendum) outside the Wolt Benefits Program. In case of (a) above, the terms applicable to Wolt Marketplace services shall be read in conjunction with the terms and conditions of the Wolt Benefits Merchant Services Agreement.

2.3 In the event of any conflict between this Wolt Benefits Addendum and the General Terms of Service, this Wolt Benefits Addendum shall prevail with respect to the Wolt Benefits Program. In the event of any conflict between this Wolt Benefits Addendum and the Marketplace Addendum, this Wolt Benefits Addendum shall prevail with respect to the Wolt Benefits Program.

3. Definitions 

“Benefit Payment” means a payment made by an Employee using funds or balances allocated by an Employer under the Wolt Benefits Program.

“Campaign” means a campaign for the promotion of the Merchant and/or the Merchant’s Eligible Products and Services in the Wolt Service and related marketing channels, and which may include discounts or other benefits.

“Commission” means the fee that Wolt charges the Merchant for each order accepted by the Merchant under the Wolt Benefits Program.

“Employer” means the company that has entered into a separate agreement with Wolt to offer the Wolt Benefits Program to its Employees.

“Employee” or “User” means a natural person designated by an Employer as eligible to use the Wolt Benefits Program and that purchases the Eligible Products and Services from the Merchant under the Agreement.

“Eligible Products and Services” means the Merchant’s products and/or services offered by the Merchant to the Users as part of the Wolt Benefits Program and that qualify for (partly or fully) tax-exempt or tax-advantaged treatment under applicable laws for employee benefits, as determined by the Finnish Tax Administration and as set forth in the Guidelines.

“Guidelines” shall mean all rules, guidelines, regulations, and other instructions given by Wolt and/or its Affiliates or the Issuer to the Partner from time to time and that relate to the use and functioning of the Wolt Benefits Program, Wolt Service or this Agreement. The Guidelines also include regulations, instructions and guidelines published by authorities and the Finnish Tax Administration (such as decisions and rulings of the Finnish Tax Administration on fringe benefits and the utilisation of targeted payment solutions) in force from time to time. 

“Issuer” means licensed payment service provider appointed by Wolt or its Affiliate from time to time to issue and process Wolt Cards. 

“Merchant” means the merchant that has entered into the Agreement and joined the Wolt Benefits Network.

“Merchant App” means the digital application provided by Wolt to its merchants for handling orders including new features and access to Wolt’s proprietary self-serve tools.

“Platform Merchant” means a Merchant selling Eligible Products and Services through the Wolt Service.

“In-venue Merchant” means a Merchant selling Eligible Products and Services (also) outside the Wolt Service and that accepts Wolt Benefit Payments directly from the Employees, including dine-in restaurants, Merchant’s webshop, and service venues (offering for example sports, culture and/or other services) within the Wolt Benefits Network.

“Price” means the price of the Merchant’s Eligible Products and Services (including applicable taxes or VAT), after deducting Merchant-funded discounts. 

“Platform Fee” means the fee that Wolt charges the Merchant to cover costs relating to maintaining and developing tools and services for merchants, and payment processing costs.

“Report” means the payout report, sales report and invoice.  

“VAT” or “Value Added Tax” means the consumption tax that is applied to nearly all goods and services that are bought and sold for use or consumption in Europe.

“Wolt” means Wolt Oy, Pohjoinen Rautatiekatu 21, 00100 Helsinki, Finland, Company ID 2646674-9, VAT ID FI26466749.

“WLS” means Wolt License Services Oy, Pohjoinen Rautatiekatu 21, 00100 Helsinki, Finland, Company ID 3172070-5, VAT ID FI31720705, which is a licensed payment institution and an e-money institution under the supervision of the Finnish Supervisory Authority (FIN-FSA, Finanssivalvonta) which has subsequently passported its license to all EU/EEA markets where Wolt operates.

“Wolt Benefits Network” means the network of authorized Merchants approved by Wolt to accept Wolt Benefit Payments in accordance with Finnish tax and payment regulations and the decisions and guidelines by the Finnish Tax Administration.

“Wolt Benefits Program” means the employee benefits service operated by Wolt and its Affiliates, enabling Employers to provide (partly or fully) tax-advantaged benefits to its Employees.

“Wolt Card” means the virtual or physical payment card issued by the Issuer allowing Employees to make Benefit Payments to Merchants in the Wolt Benefits Network.

“Wolt Platform” means a digital application called Wolt provided by Wolt for natural and legal persons to order products from Wolt’s merchants.

“Wolt Images” means images of the Merchant’s Eligible Products and Services taken by Wolt or on behalf of Wolt.

“Wolt Service” means the Wolt Platform and Wolt Website located at wolt.com.  

4. Description of the Wolt Benefits Program

4.1 The Wolt Benefits Program enables Employers to fund and allocate benefit balances to their Employees to procure and pay for Eligible Products and Services available under the Wolt Benefits Program either through the Wolt Service or by using the Wolt Card.

4.2 Employees may use their Benefit Payments for the purchase of Eligible Products and Services from the Merchant within eligible categories (e.g., meals, culture, sports, wellness) as defined under applicable Guidelines.

4.3 Benefit Payments can be made by the Employees for Eligible Products and Services (a) through the Wolt Service for Delivery Services, Self-Deliveries or takeaway orders; or (b) at the Merchant locations (both in physical and virtual points of sale, as the case may be) by using the Wolt Card.

4.4 All Merchants that accept Wolt Benefit Payments are part of the Wolt Benefits Network and must have an active contractual relationship with Wolt. Transactions outside this network will not be accepted or settled under the Wolt Benefits Program.

5. Wolt’s Rights and Responsibilities

5.1 Wolt shall provide the services related to the Wolt Benefits Program to the Merchant under the terms of the Agreement.

5.2 Wolt may make available the Merchant App allowing the Merchant to display Merchant Content on the Merchant’s venue page in the Wolt Service, within Wolt’s technical parameters and in accordance with other applicable Guidelines. Wolt may also provide technical support to assist in the use of the Merchant App.

5.3 Wolt has the right to offer promotional discounts to the Employers and Employees. Wolt shall bear the costs and responsibility for such promotional discounts. Wolt shall have the right to display advertisements, including of third parties, at Wolt’s sole discretion in any part of the Wolt Service and related marketing channels.

6. The Merchant’s Rights and Responsibilities

6.1 The Merchant sells the Eligible Products and Services to Employees.

6.2 The Merchant shall be solely responsible for ensuring that the Merchant’s Eligible Products and Services are of good quality and safe to use, labeled correctly, and all required information to the User has been provided. The Merchant shall comply with all applicable regulations, requirements and contractual obligations towards the Users, and any reasonable guidelines provided by Wolt to the Merchant. The Merchant shall comply also with the rules and policies of App Store and Google Play. Wolt reserves the right to remove or restrict access to any product in the Wolt Service which Wolt, in its sole discretion, considers unsuitable or noncompliant.  

6.3 The Merchant warrants that it has obtained all required permits, licenses and registrations for the sale of the Merchant’s products and services and shall provide proof of such authorizations if reasonably requested by Wolt. The Merchant warrants that it will only provide Eligible Products and Services to Employees in connection with the Wolt Benefits Program. The Merchant shall not place product counterfeits, other illegal products or services, or products or services that are not allowed to be sold in the Wolt Service. In case the Merchant wants to add a product or service in the Wolt Service that requires a certain age for purchasing the product or service, the Merchant shall specify said requirement together with other product or service information details for the product or service. 

6.4 Should the Merchant receive a notice of a required product recall or other product safety issue concerning the Merchant’s products or services, the Merchant shall inform Wolt about the notice and shall assist Wolt in any required product recall or any other required actions towards the consumers. Unless otherwise agreed, the Merchant shall comply with Wolt’s return policy as described in Wolt’s User Terms of Service available on the Wolt website, including accepting the division of responsibilities between Wolt and the Merchant with respect to product returns as described in the User Terms of Service. 

6.5 Unless otherwise agreed or specified by Wolt, images are required for all products and services in the Wolt Service, and all images must meet Wolt’s image standards and guidelines. If images are missing or do not meet Wolt’s image standards or guidelines, Wolt may remove or restrict access to those products or services in the Wolt Service with missing or noncompliant images, or use images from its database. The images provided by Wolt are illustrative and might differ from the actual product or service. Wolt is the exclusive rights holder of Wolt Images. The Merchant has the non-exclusive, non-transferable, revocable right to use Wolt Images for its own marketing purposes, except in print media, outdoor marketing or in connection with the promotion of the Merchant's Eligible Products and Services on platforms competing with Wolt. This right ends automatically upon the termination of the Agreement and may be revoked by Wolt at any time.

6.6 The Merchant independently determines the prices of the Merchant’s Eligible Products and Services and is responsible for keeping the prices and product and service details up to date in the Wolt Service. The prices set for the Merchant’s Eligible Products and Services, however, shall not be higher than the prices that the Merchant charges for the same products or services in the Merchant’s own point of sale. This requirement does not apply to restaurants. The above requirement to have consistent pricing in the Wolt Service and in the Merchant’s own point of sale serves Wolt’s legitimate interest in protecting its investments in the Wolt Service and marketing efforts, and ensuring affordability of offerings in the Wolt Service, and is supported by findings that consistent pricing can provide significant benefits to merchants and consumers, including increased customer satisfaction, improved sales and a boost to overall business performance. To verify consistency in pricing, the Merchant shall, upon reasonable request by Wolt, provide information on its point of sale prices. If the Merchant does not comply with the consistent pricing requirement, Wolt reserves the right to take appropriate measures to address noncompliance. Wolt also reserves the right to provide preferential treatment in the Wolt Service for merchants with consistent pricing.

6.7 The Merchant shall publish and keep updated all necessary information about the Merchant, the Merchant’s Eligible Products and Services and the agreement between the Merchant and the User in the Wolt Service, in accordance with the applicable legislation. Such information shall include company information and contact information of the Merchant, the features of the offered products or services (including but not limited to any allergens and other food information, warnings and safety information and instructions for correct use as applicable in accordance with applicable laws), prices for each individual product  and service (including VAT) and, where applicable, complaint handling. To the extent Wolt in its sole discretion makes available to the Merchant product or service information data, the Merchant may use such data solely for the purpose of listing the Merchant’s Eligible Products and Services in the Wolt Service. Wolt assumes no liability for such data provided by Wolt which may originate from a third party nor does Wolt warrant that the data will be continuously available, accurate, complete or up-to-date.

6.8 The Merchant agrees to keep a Wolt sticker and if applicable, a Wolt promo card stand, visible to its customers in all its points of sale or shall agree with Wolt on other reasonable ways of promoting the Wolt Benefits Program in the physical points of sale of the Merchant.

6.9 The Merchant shall be solely and fully responsible for its goods and services and for any and all damages, claims and complaints by Users related to the goods and services provided by the Merchant to Users under the Agreement. Wolt will have no liability or responsibility with respect to the interactions of the Merchant with any User in connection with the Wolt Service or otherwise under the Wolt Benefits Program. However, the Merchant authorizes Wolt to compensate Users on behalf of the Merchant for any claim, up to the order value, if Wolt determines in its sole, reasonable discretion that such compensation is justified. Any compensation paid to a User by Wolt on behalf of the Merchant under this section will be deducted from the payments to the Merchant or may be charged by Wolt from the Merchant.

6.10 The Merchant shall keep all its Wolt merchant account information secure and confidential and is responsible for all activities that occur under its account. Wolt reserves the right to access the account of the Merchant in order to provide technical support or updates. Wolt may provide technical support services, through email or otherwise, in accordance with standard practice.

6.11 Wolt may offer various options for the Merchant to invest in Campaigns for the purpose of promoting the Merchant’s offering in the Wolt Service and/or the Wolt Benefits Program and related marketing channels, such as free delivery, order and item value discount, and ads campaigns. The Merchant guarantees that only authorized signatories who have the right to represent and bind the Merchant to an order shall place orders for Campaigns on behalf of the Merchant. The Merchant accepts and agrees that the Campaigns will be governed by the Wolt Ads for Merchants Terms and Conditions (https://explore.wolt.com/en/fin/campaigns/merchant-terms-and-conditions) made available to the Merchant in the online portal, as applicable in and in force at the time of placing the order.

7. The Merchant’s Obligations relating to Wolt Benefits Program

7.1 The Merchant:

7.1.1 ensures that Benefit Payments are only used for purchasing Eligible Products and Services and shall, under no circumstances, allow the conversion or exchange of Benefit Payment balances into cash, nor shall the Merchant provide any cash back to an Employee in connection with a Benefit Payment transaction, even if the value of the Benefit Payment exceeds the price of the Eligible Products and Services;

7.1.2 refrains from accepting Benefit Payments for alcohol, tobacco, groceries or ingredients for home cooking, or other ineligible items according to applicable laws and the Guidelines;

7.1.3 ensures that purchases made by the Users comply with the personal use requirement under the Guidelines and applicable laws. This specifically prohibits the Merchant from accepting Benefit Payments for the purchase of: (a) merchandise, goods, or equipment (excluding the direct provision of the service itself); (b) non-personalized serial tickets, season passes, or entrance fees; or (c) services that are non-tax-exempt under the Guidelines and applicable laws (including, but not limited to, certain treatment or therapeutic services, unless such services are specifically deemed Eligible Products and Services);

7.1.4 acknowledges that Wolt may limit the Benefit Payments only to purchases that are the same or exceed the applicable minimum value and therefore purchases that are less than the government-mandated minimum daily value may be blocked;

7.1.5 ensures that all transactions, receipts, and invoicing comply with applicable VAT and accounting laws; 

7.1.6 provides accurate information and maintain valid registration and banking details with Wolt; and

7.1.7 ensures its personnel are informed and trained on how to process Benefit Payments.

7.2 Wolt Benefits Network. The Merchant acknowledges that participation in the Wolt Benefits Program constitutes part of the Wolt Benefits Network, restricted to merchants and venues approved by Wolt for the purpose of employee benefit payments.

7.3 Verification of Benefit Payment. The Merchant acknowledges that all employee benefits provided via the Wolt Benefits Program are personal and for the Employee’s own use only. The Merchant shall comply strictly with applicable Guidelines, including, where applicable, cross-checking the Employee's identity against the transaction details or requiring identification in cases where misuse or unauthorized use is reasonably suspected, in accordance with applicable Guidelines. Wolt may provide verification mechanisms, such as digital receipts or transaction codes, which the Merchant must follow.

7.4 Employee Personal Funds; Refunds. When the budget allocated to the Employee for their Benefit Payment is insufficient to cover the price of the Eligible Products and Services, the Employee may use personal funds to cover the difference. The Merchant is prohibited from issuing any refunds or credits related to Benefit Payments in cash or other equivalent. Any refunds or credits must instead be processed back to the original method of payment used by the Employee. 

7.5 No Surcharges. The Merchant shall not (a) impose surcharges or additional fees for Benefit Payments; or (b) split or manipulate transactions to circumvent daily or category limits. Furthermore, the Merchant shall treat the Wolt Card equally to other payment instruments offered to consumers, ensuring no discrimination against the use of the Wolt Card.

7.6 Audit and Compliance Checks. Wolt and WLS may request from the Merchant, at any time, evidence of specific transactions, sales records, or other relevant documentation to verify compliance with this Wolt Benefits Addendum and applicable laws. The Merchant shall cooperate fully with such requests and provide the required information within a reasonable timeframe.

7.6 Reporting and Cooperation. The Merchant shall, upon request, provide Wolt or WLS with transaction data or other relevant information necessary for settlement, invoicing, or reporting to Employers and tax authorities. Failure to provide such data may result in withheld payouts or suspension from the Wolt Benefits Program. The Merchant shall cooperate with Wolt and WLS in case of investigations into suspected misuse, fraud, or regulatory non-compliance.

8. Commissions and Fees

8.1 Wolt has the right to charge the Merchant Commissions, Wolt delivery and service fees, Platform Fee, and other charges which may be applicable, which are described in the Agreement or otherwise agreed in writing.  

8.2 Commissions are calculated as a percentage (%) of the Price (as defined in Section 3). VAT is also charged on Commissions. In case of Self Delivery as defined in the Marketplace Addendum, the Self Delivery fee that the Merchant charges Users for the Self Delivery services, and any minimum basket surcharge, is included in the calculation. Platform Fees are calculated in the same way as Commissions. 

8.3 Wolt has the right to amend the Agreement unilaterally in accordance with Section 16 of the General Terms of Service, including the right to change Commissions, Platform Fee, or other applicable fees which Wolt charges the Merchant. Notice of such changes will be provided in accordance with Section 16 of the General Terms of Service.

8.4 If the Merchant accepts a Benefit Payment that violates this Wolt Benefits Addendum or applicable laws or the Guidelines, Wolt and/or WLS shall be entitled to withhold or reclaim such funds and may be deducted from the payments to the Merchant. 

9. Payments

9.1 Platform Merchants. Payment for orders by Employees made in the Wolt Service (in-app orders), the Benefit Payments and other applicable payments by Wolt to the Merchant, as well as the Commission payments from the Merchant to Wolt, shall follow the payout, deduction, and reconciliation process described in Section 4 (Payments) of the Marketplace Product Addendum.

9.2 In-venue Merchants. For Wolt Benefit Payments made directly by the Employee to the In-Venue Merchant by using the Wolt Card (e.g., dine-in, sport, culture, Merchant webshop, or similar venues), the Merchant will receive the Benefit Payment for the Merchant’s Eligible Products and Services from the Employee via the Wolt Card. The Merchant is responsible for issuing tax-compliant receipts to the Employee for Benefit Payments made with the Wolt Card directly to the Merchant. Wolt charges the applicable Commissions and other fees (if any) by issuing an invoice to the In-Venue Merchant (in monthly arrears unless otherwise agreed or defined by Wolt). The payment time for the invoice is fourteen (14) days from the date of the invoice, unless otherwise agreed in writing. 

9.3 Reporting. Wolt may make transaction-level data available to Merchants through the Merchant App or similar reporting interface, allowing reconciliation of Benefit Payments, fees, and payout amounts. Wolt will send Reports to the Merchant electronically or in another appropriate format. The Merchant shall notify Wolt of any possible shortcomings or errors in the Report or payouts within two (2) weeks after the delivery of the Report or receipt of payout. Absence of notification within said period shall be deemed as the Merchant’s final acceptance of the Report and/or payout. 

9.4 Right to Offset and Withhold. Wolt and WLS may offset or withhold amounts from payouts where necessary to correct errors, process refunds, recover chargebacks, or ensure compliance with this Wolt Benefits Addendum. This includes, but is not limited to, recovering funds related to transactions where the Merchant breached the prohibition on cash conversion or accepted Benefit Payments for ineligible products.

9.5 Wolt or WLS shall not be liable to the Merchant for direct or indirect damages resulting from delays in payouts or interruptions in service that are caused by circumstances beyond Wolt’s or WLS’s reasonable control, including, without limitation, failures or delays originating from external payment processing partners (e.g., the Issuer or other third-party payment instrument providers), external network outages or disruptions caused by Force Majeure Events.

10. Taxes

10.1 The Merchant shall be solely responsible and liable for all taxes, levies and other costs associated with the Merchant’s Eligible Products and Services sold by the Merchant to the User, including settling the VAT. The VAT specifications of the Merchant’s Eligible Products and Services in Wolt’s sales report, if any, are for convenience only and not to be used as a basis for the Merchant’s VAT declarations. The Merchant is not entitled to set-off or deduct any amounts from the amount payable to Wolt. 

11. Data Privacy and Reporting; Compliance Checks

11.1 The provisions set forth in Section 7 (Data Privacy and Security) and Section 11 (Confidentiality and Data Use) of the Wolt General Terms of Service apply. The provisions set forth in Section 6 of the Marketplace Addendum shall apply to the processing of personal data by the Merchant acting as a Platform Merchant.

11.2 Each Party shall be deemed an independent data controller when processing Personal Data under the Agreement. Nothing in this Agreement is intended to construe either Party as the data processor of the other Party or as joint data controllers with one another with respect to personal data. 

11.3 Both Wolt and the Merchant are therefore independently responsible for ensuring that their individual processing of Personal Information takes place in compliance with EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and any applicable national laws.

11.4 Reporting and Data Sharing. The Merchant acknowledges and agrees that Wolt may share aggregated or transaction-level data with the Employers and authorities for reporting, accounting, or tax verification purposes.

11.5 Compliance Checks. In cases where Wolt and/or its affiliates are providing regulated services such as payout acquiring services, and for the purpose of performing necessary “know-your-customer” and “know-your-business” compliance checks and for other reasonable purposes set forth by Wolt, the Merchant may be asked to provide certain information and documentation, such as trade register extract or similar (not older than three months) and its Merchant Identity Numbers (if applicable). The documentation and information provided will enable, for example, verification of identity of persons authorized to act on behalf of the Merchant, bank details or other company details. The Agreement and business relationship with Wolt will commence, the Merchant's store or restaurant can go live, and Wolt will make payments to the Merchant only if the Merchant provides such documentation and upon satisfaction of these checks. 

12. Term and Termination

12.1 This Wolt Benefits Addendum comes into force and may be terminated in accordance with Section 15 of the General Terms of Service.

13. Internal Complaints and Dispute Resolution

13.1 The Merchant can raise complaints related to the Agreement through the online portal made available to merchants, support@wolt.com, by reaching out to Wolt’s contact person, as well as through channels available on Wolt’s website. 

13.2 If the Merchant wishes to file a complaint in accordance with EU Regulation 2019/1150, Wolt has established a formal system for handling such complaints. The Merchant may lodge a complaint directly with Wolt, through Wolt’s SpeakUp Channel (available on Wolt’s website), regarding any of the following issues:

(a) alleged non-compliance by Wolt with any obligations laid down in EU Regulation 2019/1150 which affect Merchant;

(b) technological issues which relate directly to the provision of Wolt's services and which affect Merchant;

(c) measures taken by, or behavior of Wolt which relate directly to the provision of the online intermediation services, and which affect the Merchant.

13.3 If the Merchant is not satisfied with Wolt’s handling of the complaint, either Party may refer the matter to (a) an attorney-at-law who has been certified as a mediator and is on the list of mediators of the local bar association or (b) the Centre for Effective Dispute Resolution (CEDR) (https://www.cedr.com).

13.4 The Parties may at any time before, during or after the complaint-handling or mediation process, initiate proceedings in accordance with Section 14 of the General Terms of Service.  

14. Ranking

14.1 Wolt provides relevant visibility for the Merchant and other merchants that are using Wolt’s Services. Wolt uses ranking parameters and the search is designed to allow consumers to quickly and easily find products and services that are most relevant. The ranking depends on the location and search preferences of Users ordering through the Wolt Service and opening hours of merchants. In line with industry practice and based on objective criteria, Wolt may have or allow promotional campaigns that give visibility for certain merchants. Wolt may change the parameters from time to time and may also conduct certain trials that have an effect on the visibility, rankings and search results. A more detailed description on visibility, search and ranking parameters is available on Wolt’s website.