Product Addendum - Marketplace

Marketplace Addendum Effective Date: 04 Jul. 2025

This Wolt Marketplace Product Addendum (this “Marketplace Addendum”) is incorporated into the Agreement. All capitalized terms used and not defined herein shall have the meanings ascribed to them in the Sign-Up Sheet or in the General Terms of Service for Merchants.

DEFINITIONS

“Campaign” means a campaign for the promotion of the Merchant and/or the Merchant’s Products in the Wolt Service and related marketing channels aimed at Users and which may include discounts or other benefits to Users.

“Commission” means the fee that Wolt charges the Merchant for each order transmitted to and accepted by the Merchant through the Wolt Service. 

“Delivery Services” means the delivery by Wolt or independent contractors of Wolt of the Merchant’s Products.

“Equipment” means the device(s) and/or the supporting equipment provided by Wolt to the Merchant for the performance of the Agreement.

“Merchant App” means the digital application provided by Wolt to its merchants for handling orders including new features and access to Wolt’s proprietary self-serve tools. 

“Merchant’s Products” means the food, goods and/or services (including Self-Delivery services if applicable) offered by the Merchant in the Wolt Service.

“Price” means the price of the Merchant’s Products (including applicable taxes or VAT), after deducting Merchant-funded discounts.  

“Platform Fee” means the fee that Wolt charges the Merchant to cover costs relating to maintaining and developing tools and services for merchants, and payment processing costs. 

“Report” means the payout report, sales report and invoice.  

"Self-Delivery" means the delivery by Merchant, in its own name and for its own account, of Merchant’s Products ordered by Users.

“Services” means platform services provided by Wolt to Merchant enabling the ordering of the Merchant’s Products, which includes the collection of payments from Users through external payment service providers on behalf of Merchant.

“User” means a natural or legal person ordering product(s) through the Wolt Service.

“VAT” or “Value Added Tax” means the consumption tax that is applied to nearly all goods and services that are bought and sold for use or consumption in Europe. 

“Wolt” means Wolt Oy, Pohjoinen Rautatiekatu 21, 00100 Helsinki, Finland, Company ID 2646674-9, VAT ID FI26466749.

“WLS” means Wolt License Services Oy, Pohjoinen Rautatiekatu 21, 00100 Helsinki, Finland, Company ID 3172070-5, VAT ID FI31720705 which is 100% owned by Wolt Oy, which is a licensed payment institution and an e-money institution under the supervision of the Finnish Supervisory Authority (FIN-FSA, Finanssivalvonta) which has subsequently passported its license to all EU/EEA markets where Wolt operates.

“Wolt App” means a digital application called Wolt provided by Wolt for natural and legal persons to order products from Wolt’s merchants.

“Wolt Images” means images of the Merchant’s Products taken by Wolt or on behalf of Wolt.

“Wolt Service” means the Wolt App, and Wolt Website located at wolt.com.  

“Wolt+ Subscription Program” or “Wolt+” means the subscription service offered by Wolt providing its members with benefits such as zero delivery fees, exclusive deals and discounts, and improved visibility.  

1. WOLT’S RIGHTS AND RESPONSIBILITIES

1.1 Wolt shall provide Services to the Merchant under the terms of this Agreement. Wolt may also make available Delivery Services.

1.2 Wolt shall make available the Merchant App allowing the Merchant to display Merchant Content on the Merchant’s venue page in the Wolt Service, within Wolt’s technical parameters and in accordance with other applicable guidelines. Wolt may also provide technical support to assist in the use of the Merchant App. To facilitate order submission and menu creation, the Merchant (directly, or through a third party middleware or point of sale provider) and Wolt may separately agree to integrate the Wolt Service with the Merchant’s point of sale systems using Wolt’s APIs governed by Wolt’s integration license terms. Wolt reserves the right to revoke the integration license and the Merchant’s (or third party providers’s) use of the Wolt’s APIs if the integration does not meet Wolt’s quality standards and guidelines.  

1.3 Wolt has the right to offer promotional discounts to Users. Wolt shall bear the costs and responsibility for such promotional discounts. Wolt shall have the right to display advertisements, including of third parties, at Wolt’s sole discretion in any part of the Wolt Service and related marketing channels.

1.4 If specified in the Sign-Up Sheet or otherwise agreed, Wolt shall provide the Merchant with Equipment for receiving and handling orders from Users through the Merchant App. Wolt reserves the right to adjust the pricing for additional or replacement Equipment requested. The Equipment may be tested by the Merchant free of charge during the trial period (if the Parties have agreed to a trial period). After the trial period, Wolt will send the Merchant an invoice for the full amount of the Equipment. Upon issuance of the invoice, ownership of the Equipment will transfer to the Merchant. Wolt may allow the Merchant to pay for the Equipment in tranches, in which case Wolt will deduct the Equipment cost from payments owed to the Merchant until the full price of the Equipment has been paid by the Merchant to Wolt. A maximum deduction will be 50% of each payment to the Merchant. If the Equipment is damaged or stolen while still owned by Wolt, i.e., during the trial period (a) Merchant will promptly notify Wolt thereof, and (b) the Merchant shall compensate Wolt for the repair expenses or the repurchase value. Wolt shall also be entitled to make corresponding deductions for the expenses from the payments to the Merchant. After this one-time payment, the unpaid balance of the new Equipment shall equal the unpaid balance of the damaged/lost/stolen Equipment. In case of theft, when the Equipment is still owned by Wolt, the Merchant shall assist Wolt in solving the theft and reporting it to the police. If any malfunction in the Equipment occurs during its guarantee period, Wolt will either repair or replace the Equipment.

1.5 Wolt is responsible for complaints or damages in connection to the extent these are attributable to Wolt. For errors that are the fault of Wolt or Wolt’s courier partners and that result in the Merchant having to provide new product(s), Wolt shall reimburse the Merchant for the original price of the product(s) provided again. In this case, Wolt will charge the Merchant a new Commission. The Merchant agrees that in such events, reimbursement is the sole remedy of the Merchant and that Wolt shall bear no additional responsibility and/or liability.

1.6 The Merchant authorizes Wolt to issue self-billed invoices on the Merchant’s behalf to cover the reimbursements described in Section 1.5. The Merchant is deemed to have accepted the self-billed invoice issued by Wolt unless the Merchant disputes the invoice in writing within seven (7) days of receipt. The Merchant shall not issue invoices for the same transactions covered by this self-billing arrangement, and shall notify Wolt immediately if the Merchant changes its VAT registration number or ceases to be VAT registered.

2.  THE MERCHANT’S RIGHTS AND RESPONSIBILITIES

2.1 The Merchant sells the Merchant’s Products to Users and if the Merchant has elected the Self-Delivery option, the Merchant sells Self-Delivery services. Where applicable, the Merchant may also be the legal seller of Delivery Services to Users. 

2.2 The Merchant shall be solely responsible for ensuring that the Merchant’s Products are of good quality and safe to use, labeled correctly, and all required information to Users has been provided. The Merchant also agrees to pack the products in a way that ensures good quality of the products during delivery (e.g. no spills, leaks or contamination) and ensures that Wolt’s courier partners delivering the products do not have to touch any food items being delivered. For the sake of clarity, Wolt is not liable for damages caused by insufficient packaging. The Merchant shall comply with all applicable regulations, requirements and contractual obligations towards Users, and any reasonable guidelines provided by Wolt to the Merchant. The Merchant shall comply also with the rules and policies of App Store and Google Play. Wolt reserves the right to remove or restrict access to any product in the Wolt Service which Wolt, in its sole discretion, considers unsuitable or noncompliant.  

2.3 The Merchant warrants that it has obtained all required permits, licenses and registrations for the sale of the Merchant’s Products, and shall provide proof of such authorizations if reasonably requested by Wolt. The Merchant shall not place product counterfeits, other illegal products or products that are not allowed to be sold in the Wolt Service. In case the Merchant wants to add a product in the Wolt Service that requires a certain age for purchasing the product, the Merchant shall specify said requirement together with other product information details for the product. 

2.4 Should the Merchant receive a notice of a required product recall or other product safety issue concerning the Merchant’s Products, the Merchant shall inform Wolt about the notice and shall assist Wolt in any required product recall. Unless otherwise agreed, the Merchant shall comply with Wolt’s return policy as described in Wolt’s User Terms of Service available on the Wolt website, including accepting the division of responsibilities between Wolt and the Merchant with respect to product returns as described in the User Terms of Service. 

2.5 Unless otherwise agreed or specified by Wolt, images are required for all products in the Wolt Service, and all images must meet Wolt’s image standards and guidelines. If images are missing or do not meet Wolt’s image standards or guidelines, Wolt may remove or restrict access to those products in the Wolt Service with missing or noncompliant images. Wolt is the exclusive rights holder of Wolt Images. The Merchant has the non-exclusive, non-transferable, revocable right to use Wolt Images for its own marketing purposes, except in print media, outdoor marketing or in connection with the promotion of the Merchant's Products on platforms competing with Wolt. This right ends automatically upon the termination of the Agreement, and may be revoked by Wolt at any time.

2.6 The Merchant independently determines the prices of the Merchant’s Products in the Wolt Service, and is responsible for keeping the prices and product details up to date in the Wolt Service. If providing Self-Delivery services, the Merchant also determines a possible minimum basket size requirement. For orders delivered with Delivery Services, Wolt reserves the right to determine and change the minimum basket size requirement of a single purchase by the User. 

2.7 The prices set for the Merchant’s Products, however, shall not be higher than the prices that the Merchant charges for the same products in the Merchant’s own point of sale. This requirement does not apply to restaurants. The above requirement to have consistent pricing in the Wolt Service and in the Merchant’s own point of sale serves Wolt’s legitimate interest in protecting its investments in the Wolt Service and marketing efforts, and ensuring affordability of offerings in the Wolt Service, and is supported by findings that consistent pricing can provide significant benefits to merchants and consumers, including increased customer satisfaction, improved sales and a boost to overall business performance. To verify consistency in pricing, the Merchant shall, upon reasonable request by Wolt, provide information on its point of sale prices. If the Merchant does not comply with the consistent pricing requirement, Wolt reserves the right to take appropriate measures to address noncompliance. Wolt also reserves the right to provide preferential treatment in the Wolt Service for merchants with consistent pricing. 

2.8 The Merchant shall publish and keep updated all necessary information about the Merchant, the Merchant’s Products and the agreement between the Merchant and the User in the Wolt Service, in accordance with the applicable legislation. Such information shall include company information and contact information of the Merchant, the features of the offered products (including but not limited to any allergens and other food information, warnings and safety information and instructions for correct use as applicable in accordance with applicable laws), prices for each individual product (including VAT) and, where applicable, complaint handling. To the extent Wolt in its sole discretion makes available to the Merchant product information data, the Merchant may use such data solely for the purpose of listing the Merchant’s Products in the Wolt Service. Wolt assumes no liability for such data provided by Wolt which may originate from a third party nor does Wolt warrant that the data will be continuously available, accurate, complete or up-to-date.

2.9 The Equipment is intended for receiving orders and it shall not be used for any other purpose. The Merchant shall keep the Merchant App up and running and shall monitor the orders made through the Wolt Service during the Merchant’s normal opening hours in order to handle all orders made through the Wolt Service in a timely manner. 

2.10 The Merchant agrees to keep a Wolt sticker and if applicable, a Wolt promo card stand visible to its Users in all its points of sale or shall agree with Wolt on other reasonable ways of promoting the Wolt Service in the physical points of sale of the Merchant. 

2.11 The Merchant shall be solely and fully responsible for any and all damages, claims and complaints by Users related to the Merchant’s Products. Wolt will have no liability or responsibility with respect to the interactions of the Merchant with any User in connection with the Wolt Service. However, the Merchant authorizes Wolt to compensate Users on behalf of the Merchant for any claim, up to the order value, if Wolt determines in its sole, reasonable discretion that such compensation is justified. Any compensation paid to a User by Wolt on behalf of the Merchant under this section will be deducted from the payments to the Merchant. 

2.12 If a Merchant Product needs to be redelivered to a User due to an error for which the Merchant is responsible (e.g. handover of incorrect items or missing items) Wolt may deduct up to 8 euros + VAT if applicable per order. In the event of a delayed delivery or early delivery for which the Merchant is responsible, Wolt may deduct up to 5 euros + VAT if applicable for a difference of 10 minutes from the Merchant’s original time estimate, and an additional amount of not more than 0.5 euros + VAT if applicable for each minute exceeding the initial 10 minute difference from the Merchant’s original time estimate. In the event that the entire order is canceled for a reason attributable to the Merchant (e.g. the venue is rejecting orders during the Merchant’s set hours of operation, or the Merchant does not have products needed to fill the order), Wolt may deduct up to 5 euros + VAT if applicable.  

2.13 To incentivize and reward operational excellence, Wolt may, in its sole discretion, offer rebates, credits or other benefits to merchants that consistently fulfill orders, accurately and on time.  

2.14 The Merchant shall keep all its Wolt merchant account information secure and confidential and is responsible for all activities that occur under its account. Wolt shall have remote control over the Equipment. Wolt reserves the right to access the account of the Merchant in order to provide technical support or updates. Wolt may provide technical support services, through email or otherwise, in accordance with standard practice.

2.15 Wolt may offer various options for the Merchant to invest in Campaigns for the purpose of promoting the Merchant’s offering in the Wolt Service and related marketing channels, such as free delivery, order and item value discount, and ads campaigns. The Merchant may purchase a Campaign from Wolt via Wolt’s online portal for merchants, or by requesting a Campaign from Wolt in writing (e.g. by email or via a form provided by Wolt) setting out the campaign type, start and end date (or that it is an “always on” campaign), and in the case of an ads campaign, the amount of Merchant’s custom bid (unless Merchant chooses the automatic bid), and weekly budget of the Campaign in which case Wolt will create the Campaign on the Merchant’s behalf. The Merchant guarantees that only authorized signatories who have the right to represent and bind the Merchant to an order shall request Campaigns on behalf of the Merchant. Unless otherwise agreed, Campaigns will be governed by the Wolt Merchant Admin Portal Terms and Conditions for Self-Serve Campaigns made available to the Merchant in the online portal, as applicable and in force at the time of placing the order.

3. COMMISSIONS AND FEES

3.1 Wolt has the right to charge the Merchant Commissions, Wolt delivery and service fees, a Platform Fee, and other charges which may be applicable, which are described in the Sign-Up Sheet or otherwise agreed.  

3.2 Commissions are calculated as a percentage (%) of the Price. VAT is also charged on Commissions. In case of Self Delivery, the Self Delivery fee that the Merchant charges Users for the Self Delivery services, and any minimum basket surcharge, is included in the calculation. Platform Fees are calculated in the same way as Commissions. 

3.3 Wolt has the right to amend the Agreement unilaterally in accordance with Section 16 of the General Terms of Service, including the right to change Commissions, Platform Fee, or other applicable fees which Wolt charges the Merchant. Notice of such changes will be provided in accordance with Section 16 of the General Terms of Service. 

4. PAYMENTS

4.1 Payments by Wolt to the Merchant will be made to the bank account provided by the Merchant or by other payment method as may be agreed. 

4.2 In cases where Wolt is providing regulated services such as payout acquiring services, and for the purpose of performing necessary “know-your-customer” and “know-your-business” compliance checks, the Merchant may be asked to provide certain information and documentation, including but not limited to its trade register extract or similar (not older than three months). The documentation and information provided will enable, for example, verification of identity of persons authorized to act on behalf of the Merchant, or bank details or other company details. The business relationship with Wolt will commence, the Merchant's store or restaurant can go live, and Wolt will make payments to the Merchant only if the Merchant provides such documentation and upon satisfaction of these checks.

4.3 Provided that the Merchant has submitted to Wolt its bank account and all other information that Wolt requires from the Merchant to make payments to the Merchant, Wolt or WLS shall pay to the Merchant a sum equaling the payments made by Users for the Merchant’s Products (including VAT if applicable) during the agreed payout period, less Commissions, the Platform Fee (if applicable), Wolt delivery and service fees (if applicable), and any other applicable payout corrections or deductions defined in this Agreement. For clarity, discounts offered by Wolt to Users will not affect the payouts to the Merchant.  

4.4 The Merchant authorizes Wolt or WLS, as applicable, to charge the Users and to receive payments on behalf of and for the account of the Merchant from Users through external payment service providers for the Merchant’s Products and if applicable, Delivery Services. Where applicable, WLS will handle the payments process and will act as a payout partner towards the Merchant. WLS will safeguard the Merchant’s funds and will make the payments to the Merchant as set out in this Agreement. Wolt bears the credit risk with respect to online payments from Users made through the Wolt Service and the Merchant shall only be able to claim payments for the Merchant’s Products from Wolt, not from Users.

4.5 Wolt may allow Users to pay for the Merchant’s Products, and any other applicable fees, in cash. In case of Self-Delivery, the Merchant will receive the cash payment for the Merchant’s Products and the Self-Delivery services provided, as well as any other applicable fees, directly from the User. In case of Self–Delivery, the Merchant bears the credit risk with respect to cash payments from Users and cannot claim any payments from Wolt. Wolt shall have no liability to the Merchant if the Merchant is unable to receive the cash payment.

4.6 Wolt will send Reports to the Merchant electronically. The Merchant shall notify Wolt of any possible shortcomings or errors in the Report or payouts within two (2) weeks after the delivery of the Report or receipt of payout. Absence of notification within said period shall be deemed as the Merchant’s final acceptance of the Report and/or payout.

5. TAXES

5.1 The Merchant shall be solely responsible and liable for all taxes, levies and other costs associated with the Merchant’s Products, Delivery Services sold by the Merchant to the User, and Self-Delivery services, including settling the VAT. The VAT specifications of the Merchant’s Products in Wolt’s sales report, if any, are for convenience only and not to be used as a basis for the Merchant’s VAT declarations. The Merchant is not entitled to set-off or deduct any amounts from the amount payable to Wolt. 

5.2 In reference to Section 1.6 regarding self-billed invoices, the Parties shall comply with all applicable VAT legislation and the Merchant shall, upon request, provide Wolt with all necessary information and authorizations for any required registrations related to self-billing.  

6. PERSONAL INFORMATION

6.1 Each Party shall be deemed an independent data controller when processing Personal Data under this Agreement. Nothing in this Agreement is intended to construe either Party as the data processor of the other Party or as joint data controllers with one another with respect to personal data. 

6.2 Both Wolt and the Merchant are therefore independently responsible for ensuring that their individual processing of Personal Information takes place in compliance with EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and any applicable national laws.

6.3 The Parties acknowledge that the Users have been informed about the Parties’ data processing in context of Wolt Service through Wolt Privacy Statement. In the event the Merchant processes personal data for purposes other than fulfilling its obligations under the General Terms of Service and this addendum, and/or in a manner not described in Wolt Privacy Statement, the Merchant shall be solely responsible for the compliance of this processing with the GDPR and applicable data protection laws, including but not limited to providing appropriate and transparent information to the Users, and ensuring it has a valid legal ground and purpose for such processing.

7. WOLT+

7.1 The terms of this Section shall apply to the Wolt+ Subscription Program. 

7.2 Wolt may charge the Merchant a different Commission for Wolt+ orders, specified in the Sign-Up Sheet or otherwise agreed.

7.3 Wolt may terminate the Wolt+ Subscription Program at any time by providing the Merchant with at least 7 days’ prior written notice. The Merchant may terminate its participation in the Wolt+ Subscription Program at any time by providing Wolt with a 7 days’ prior written notice. As a result of termination of the Wolt+ Subscription Program, the increase of the Commission for Wolt+ set out in the commercial terms is void, and the original Commission agreed in the Agreement will continue to be in force. For the avoidance of doubt, termination of the Wolt+ Subscription Program does not terminate the Agreement.

8. RANKING

Wolt provides relevant visibility for the Merchant and other merchants that are using Wolt Products. Wolt uses ranking parameters and the search is designed to allow consumers to quickly and easily find products and services that are most relevant. The ranking depends on the location and search preferences of Users ordering through the Wolt Service and opening hours of merchants. In line with industry practice and based on objective criteria, Wolt may have or allow promotional campaigns that give visibility for certain merchants. Wolt may change the parameters from time to time and may also conduct certain trials that have an effect on the visibility, rankings and search results. A more detailed description on visibility, search and ranking parameters is available on Wolt’s website.

9. INTERNAL COMPLAINTS AND DISPUTE RESOLUTION

9.1 The Merchant can raise complaints related to the Agreement through the online portal made available to merchants, support@wolt.com, by reaching out to Wolt’s contact person, as well as through channels available on Wolt’s website. 

9.2 If the Merchant wishes to file a complaint in accordance with EU Regulation 2019/1150, Wolt has established a formal system for handling such complaints. The Merchant may lodge a complaint directly with Wolt, through Wolt’s SpeakUp Channel (available on Wolt’s website), regarding any of the following issues:

(a) alleged non-compliance by Wolt with any obligations laid down in EU Regulation 2019/1150 which affect Merchant; (b) technological issues which relate directly to the provision of Wolt's services and which affect Merchant; (c) measures taken by, or behavior of Wolt which relate directly to the provision of the online intermediation services, and which affect the Merchant.

9.3 If the Merchant is not satisfied with Wolt’s handling of the complaint, either Party may refer the matter to (a) an attorney-at-law who has been certified as a mediator and is on the list of mediators of the local bar association or (b) the Centre for Effective Dispute Resolution (CEDR) (https://www.cedr.com).

9.4 The Parties may at any time before, during or after the complaint-handling or mediation process, initiate proceedings in accordance with Section 14 of the General Terms of Service.  

10. TERMINATION

This Marketplace Addendum may be terminated pursuant to Section 15 of the General Terms of Service.