Wolt orders. Delivered by your own couriers

Q: I have my own delivery staff. Can I still use Wolt?

Yes, you can! Wolt Self-delivery is ideal for businesses who already have their own delivery teams and self-delivery capabilities, and are looking to increase orders by tapping into the Wolt customer base.

Q: What if I would like Wolt courier partners to fulfill some of my orders?

Need help delivering your orders? No problem. Wolt courier partners are available to Self-delivery partners through our hybrid solution. Our hybrid fulfillment option allows you to tap into the power of the Wolt courier partner network to manage your delivery volume, expand your delivery area, and increase your orders — all without sacrificing delivery quality.

Q: How do I deliver my own Wolt orders with Self-delivery?

With Self-delivery, businesses receive and accept orders through the Wolt merchant app, POS systems or through other methods. Before placing the order, customers will be notified that your business delivers its own orders. Then, when an order comes through, it’s business as usual: prepare the goods or food items for delivery and get it to your customers using your own delivery staff.

Use your in-house team to deliver Wolt orders at a reduced commission — while getting access to Wolt courier partners when you need them.

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What is Self-delivery?

Self-delivery brings you the benefits of being on the Wolt App with more customers and more sales – while using your own delivery staff to fulfill your Wolt orders.

How does self delivery work?

Customers browse your business

Customers order for delivery or pickup through the Wolt app or website.

Manage incoming orders

Confirm orders on your tablet or point of sale integration.

Deliver to customers

You prepare orders for your couriers (or Wolt courier partners as needed) to deliver.

Fulfill your own deliveries

You control the delivery experience, set your own delivery area (even beyond Wolt cities), and choose the delivery fee that customers pay.

Reach new customers at a lower cost

Self-delivery partners enjoy the variety of marketing and sales benefits available to Wolt App merchants, but at a lower commission rate.

Use the Wolt courier network when you need it

With Self-delivery’s hybrid delivery option, Wolt courier partners are still available to you when you need them — for example when an order is placed after your team’s delivery hours, in peak demand or outside of your delivery area.

Easy delivery notifications. No setup needed.

1. Receipt with QR code

When you deliver Wolt orders with your own couriers, each receipt now includes a QR code. No additional setup needed on your end.

2. Scan and start delivery

Couriers scan the QR code at pickup, instantly updating customers in the Wolt app with an estimated delivery time—significantly reducing customer complaints.

3. Instant customer update

Customers get notified in the Wolt app that their order is on its way, keeping them informed and satisfied with their delivery experience.

4. Easy delivery confirmation

Upon arrival, couriers simply tap “Mark delivered”, instantly completing the order and providing you with valuable proof of delivery and better insights to help improve your delivery estimates.

Getting started is easy – sign up today

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Self Delivery also includes:

Promotional campaigns

Turn more app visitors to shoppers and increase visibility with self-funded promotions like €0 delivery, discounts and specials

Learn more

Business management portal

Track live purchases and make changes to your menu items or inventory in real time. Gain access to valuable performance reports to increase sales.

Learn more

World-class support

Our 24/7 Customer Support replies in your local language in a matter of minutes. We’re available to you and your customers until the last order of the day is delivered.

Advertising tools

Boost your visibility in the Wolt consumer app to make more sales with Wolt Ads.