General Terms of Service

Last updated: 04 Jul. 2025     

BEFORE YOU USE THE WOLT MARKETPLACE, STOREFRONT, DRIVE, SELF-DELIVERY, OR ANY OTHER WOLT PRODUCT OR SERVICE PLEASE READ THESE GENERAL TERMS OF SERVICE (“GENERAL TERMS“) CAREFULLY. BY EXECUTING THE SIGN-UP SHEET WITH WOLT OR USING THE PLATFORM, YOU, ANY ENTITIES THAT YOU REPRESENT AS STATED IN THE SIGN-UP SHEET AND ALL OF YOUR LOCATIONS (“YOU“ OR “MERCHANT“) AGREE TO BE BOUND BY THESE GENERAL TERMS IN ADDITION TO THE TERMS ON YOUR SIGN-UP SHEET OR PRODUCT ADDENDUM. WOLT AND MERCHANT ARE REFERRED TO JOINTLY IN THESE GENERAL TERMS AS “THE PARTIES” AND INDIVIDUALLY AS “PARTY”. 

1. INTRODUCTION

Wolt provides a suite of technology products, services, and solutions (“Wolt Products”) to enable Merchants to grow their businesses. “Merchants” are restaurants, grocery stores, and/or other businesses that sell products or services to consumers and/or businesses. 

Wolt wishes to provide Wolt Products to Merchant, and Merchant wishes to accept these products, services and technology solutions on the terms set out in this Agreement. Merchant may opt in to certain Wolt Products by accepting the terms of the applicable Product Addendum. 

2. DEFINITIONS

“Affiliate(s)” means any entity that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with Wolt, where “control” means the power to direct or cause the direction of the management, policies, or business operations of the subject entity by way of voting interests, contract, or other means. 

“Agreement” means the agreement between Wolt and Merchant, comprising of a Sign-Up Sheet, General Terms of Service, applicable Product Addenda, and/or any other attachments or exhibits which may be incorporated. 

“Applicable Law(s)” means applicable laws, statutes, regulations and codes from time to time in force.

“Feedback” means any comments, suggestions, or ideas for improvement regarding Wolt Products or Merchant’s evaluation and use of Wolt Products. 

“Force Majeure Events” means events beyond the reasonable control of the respective Party, including natural disasters or other severe weather conditions, acts of civil or military authority, embargoes, epidemics or pandemics, war, terrorist acts and riots, strikes, lockouts, events affecting traffic, transportation and logistics, official orders, cyberattacks, network outages, failure or malfunctioning of communication networks or network infrastructure, and disruptions in the services of third party IT or communications service providers. 

“Merchant Content” means the content provided by Merchant to Wolt for the purpose of this Agreement that is uploaded, posted or otherwise stored in a Wolt Product. Such content may include product descriptions, trademarks, logos, features, specifications, images, photographs, feedback, suggestions and other such material.

“Personal Data” means any information relating to an identified or identifiable natural person.

“Wolt” means Wolt Oy, Pohjoinen Rautatiekatu 21, 00100 Helsinki, Finland, Company ID 2646674-9, VAT ID FI26466749.

“Wolt Data” means any information that Wolt provides or makes accessible to Merchant, including Personal Data.

3. RESPONSIBILITIES

3.1 Wolt and Merchant will perform the obligations listed in the applicable Product Addendum or otherwise specified in the Agreement.  

3.2 To the extent necessary due to the nature of the products or services sold by Merchant, Merchant shall also comply with any additional guidelines of Wolt. 

3.3 Merchant must, without undue delay, inform Wolt about any changes to information provided to Wolt in connection with this Agreement including any ownership changes, changes to contact or Merchant representative details, bank account information or venue information, and Merchant will provide supporting documentation as may be requested by Wolt.

4. PAYMENTS

4.1 Merchant agrees to pay the applicable fee(s) as expressly set forth in the Agreement. Each Party is responsible for its own costs. Merchant agrees to communicate to Wolt any dispute, disagreement, or issue with any transaction, fee, or order within fourteen (14) days of the applicable transaction, fee, or order.

4.2 Wolt is entitled to set off any unpaid invoiced amounts due and payable to Wolt against future payments to  Merchant.

4.3 Wolt may withhold payments and reject certain banking systems or accounts to prevent fraud, sanctions violations or similar conduct. 

4.4 Wolt (or a third party authorized by Wolt) shall have the right to verify Merchant’s credit / solvency rating from a credit / solvency rating provider at any time and process data related thereof, for its internal business purposes including service offerings to Merchant.

5. TAXES

Merchant is responsible for all taxes, duties, and other governmental charges on the sale of its products and services under this Agreement, and remitting such taxes, duties, and other governmental charges to the appropriate authorities, including setting Value Added Tax (VAT). In many jurisdictions, additional terms related to the parties’ respective tax obligations may be set forth in the applicable Product Addendum.

6. INTELLECTUAL PROPERTY RIGHTS

6.1 During the term of the Agreement, Wolt grants to Merchant a non-exclusive, royalty-free, non-assignable, non-transferable, non-sublicensable, revocable, limited, and fully paid-up license to use and access Wolt Products solely for the performance of obligations under this Agreement. Wolt owns or has the rights in Wolt Products.

6.2 Merchant will not, and will not permit any third party to: (a) sell, license, rent, resell, lease, assign (except as permitted herein), transfer, or otherwise commercially exploit Wolt Products; (b) circumvent or disable any security or other technological features or measures of, or otherwise gain or attempt to gain unauthorized access to Wolt Products; (c) reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code or the underlying ideas, algorithms, structure, or organization of a Wolt Product unless such actions are authorized by compulsory provisions of Applicable Law; (d) use Wolt Products in any manner or for any purpose that violates any Law; and (e) use Wolt Products for the purpose of developing a competing product or service or for a reason other than as specifically provided or intended under this Agreement (which includes the applicable Product Addendum).

6.3 Merchant grants to Wolt and to its Affiliates a royalty-free, non-exclusive, limited, revocable and non-transferable right and license to use and display the name or logo of Merchant and Merchant Content in connection with the provision of services to Merchant and Wolt Products, and for the purpose of marketing and promoting Wolt and its Affiliates, and sharing Merchant Content with third parties for the purpose of this Agreement. 

6.4 Merchant warrants that it owns all Merchant Content or has obtained all rights or licenses required to engage in its activities in connection with Wolt Products, and Merchant Content does not and will not violate, infringe, or misappropriate any third party’s personal or proprietary rights.

6.5 Merchant may provide Wolt with Feedback. Merchant hereby grants and agrees to grant Wolt all rights, title, and ownership of such Feedback on an unrestricted basis and without any remuneration.

7. DATA PRIVACY AND SECURITY 

7.1 Merchant agrees not to access, collect, store, retain, transfer, use, disclose, or otherwise process in any manner Wolt Data, except as required to perform obligations under this Agreement or under Applicable Laws. Merchant shall keep Wolt Data secure from unauthorized access and maintain the accuracy and integrity of Wolt Data in Merchant’s custody or control by using appropriate safeguards. Merchant agrees to implement and use security procedures, protocols or access credentials as reasonably requested by Wolt and will be responsible for damages resulting from Merchant’s failure to comply.  

7.2 Any additional data privacy and security terms required in order to comply with the privacy regulations applicable to the relationship may be set forth in the applicable Product Addendum. Merchant will establish, maintain, and implement an information security program, including appropriate administrative, technical, organizational, and physical safeguards, that are designed to: (a) ensure the security and confidentiality of Personal Data; (b) protect against threats or hazards to the security or integrity of such Personal Data; (c) protect against unauthorized access to or use of such Personal Data; and (d) ensure the proper disposal or destruction of such Personal Data. 

7.3 Each Party shall at all times comply with applicable data privacy and security laws. If Merchant becomes aware of any unauthorized access to or loss of Personal Data, it shall promptly take appropriate remedial actions.

8. SERVICE LEVELS  

8.1 Unless otherwise agreed or set out in a Product Addendum, Wolt Products are provided on an “as is” and “as available” basis. Wolt does not guarantee that Wolt Products will be uninterrupted, timely, secure, error-free or virus-free, nor does Wolt make any warranty with respect to results obtained from the use of the Wolt Products and with respect to the information obtained by Merchant from the use of Wolt Products. 

8.2 In particular, unless otherwise agreed, Wolt is under no obligation to achieve a certain or minimum quantity of orders or a certain volume of transactions. 

8.3 Wolt is not responsible for disruptions of performance due to Force Majeure Events.

9. INDEMNIFICATION

Merchant shall defend, indemnify, and hold harmless Wolt and Affiliates, and officers, directors, employees of Wolt or an Affiliate, from and against any third party claims, actions or demands, including without limitation reasonable attorneys' fees, arising or resulting from Merchant’s products or services, information provided, misrepresentations or omissions by Merchant, Merchant Content, or Merchant’s breach of the Agreement.

10. LIMITATION OF LIABILITY

10.1 Neither Party shall be liable to the other Party for any indirect damages, including lost profits, lost sales or business, lost data or business interruption. 

10.2 Unless otherwise agreed or set out in a Product Addendum, for any direct damages, each Party’s liability for any events giving rise to a claim shall be limited to (i) the commissions and fees paid or payable by Merchant in the three (3) months preceding the event giving rise to the claim or (ii) one thousand euros, whichever is higher. 

10.3 In case the agreed limitation of liability is not permitted by law, the liability of the parties will be limited to the greatest extent permitted by such law.

10.4 The limitation set out in this section shall not apply (a) if damage is caused intentionally or by gross negligence, (b) in case of death or personal injury, (c) to Merchant’s indemnification obligations or (d) if damage is caused by breach of Merchant’s duties or responsibilities to protect Wolt Data or by Merchant breaching its confidentiality obligations.

11. CONFIDENTIALITY AND DATA USE 

11.1 The Parties shall treat as confidential and not disclose to any third parties any material or information received from the other Party and marked as confidential or which should be understood to be confidential, and shall not use such material or information for any other purposes other than for those stated in this Agreement. 

11.2 This confidentiality obligation shall, however, not be applied to material information: 

(a) which is generally available or otherwise public; or  (b) which the Party has received from a third party without any obligation of confidentiality as verified by the written records of such Party; or  (c) which a Party has independently developed without using material or information received from the other Party as verified by the written records of such Party; or  (d) which a Party is obligated to disclose due to applicable mandatory laws, public authority regulations or court orders. In case of disclosure due to (d), the Party must promptly inform the other Party of such disclosure.

11.3 For clarity, the commercial and other terms in the Agreement that are not publicly available shall be treated as confidential information of Wolt.  

11.4 This provision does not prohibit Wolt from disclosing confidential information to its Affiliates or to third parties for the purpose of this Agreement, or using data provided by Merchant in an aggregated and anonymized form. 

11.5 The rights and responsibilities under this Section shall survive the expiry or termination of this Agreement for a period of 5 years. However, any information classified as a trade secret shall be treated as confidential for as long as the information remains a trade secret under Applicable Law.

12. INSURANCE

Merchant shall have sufficient insurance policies in place to cover its operations and potential liabilities under the Agreement. At a minimum, Merchant shall have general liability insurance with no exclusions relating to Merchant’s operations, goods and services.

13. COMPLIANCE

Each Party shall comply with all applicable laws and regulations, including those related to sanctions, anti-money laundering and terrorism financing as well as anti-corruption and anti-bribery as well as the appropriate business conduct requirements set out in the Guidelines for Wolt Partners available for instance through https://explore.wolt.com/en/fin/speakup.

14. GOVERNING LAW

The Agreement shall be governed by the laws of the country where Wolt is registered, except for its provisions on choice of law. Any dispute relating to the Agreement will be settled by the competent courts of the capital city of the country where Wolt is registered.

15. TERM, TERMINATION AND SUSPENSION

15.1 The Agreement becomes effective when the Merchant has signed, electronically or by hand, or otherwise accepted (e.g., by clicking “I accept”) the Agreement, and Wolt's know-your-business checks have been fully satisfied. The legal effect of a simple or advanced electronic signature (including e.g., acceptance of terms through a clickthrough process) shall be deemed equivalent to that of a handwritten signature. The Agreement will remain in effect until expiration or termination in accordance with the Agreement, or until the expiration or termination of all applicable Product Addenda, whichever is earlier.

15.2 During the trial period (if applicable), either Party may terminate the Agreement with immediate effect with a written notification. After the expiry of the trial period, either Party may terminate this Agreement or any Product Addendum for any reason with at least thirty (30) days’ prior written notice to the other Party. 

15.3 Either Party may terminate Agreement with a written notification immediately, without incurring any liability and regardless of whether a fixed term has been agreed (a) in the event of a material breach by the other Party or (b) if the other Party ceases to do business or is otherwise unable to fulfill its duties and/or obligations under the Agreement. 

15.4 Wolt is entitled with written notification to immediately suspend execution of the Agreement in whole or in part, or terminate the Agreement immediately, without incurring any liability and regardless of whether a fixed term has been agreed, if Wolt has reasonable grounds to believe that Merchant’s products or services are unsafe, defective, used for illegal or fraudulent purposes or do not meet Wolt’s reasonable requirements, infringe third party intellectual property rights, violate trade controls, consumer protection, anti-money laundering or other laws or regulations, in case of cybersecurity or data breach risks, in case the relationship with Merchant presents legal or regulatory risks, or if a such a suspension is required under the rules or policies of App Store or Google Play.  

15.5 In addition, with written notification, Wolt may immediately suspend the execution of the Agreement, in whole or in part, or terminate the Agreement immediately, without incurring any liability and regardless of whether a fixed term has been agreed, if Merchant or anyone on Merchant’s behalf misuses the Wolt Products in a manner that may materially affect Wolt, its Affiliates, Wolt’s customers and/or third party, or if Merchant or anyone acting on Merchant’s behalf was physically or verbally violent towards any Wolt employee, Wolt customer or courier partner. 

15.6 If either Party terminates the Agreement, all Product Addenda shall automatically terminate. 

15.7 All accrued rights to payment and the relevant terms of these General Terms shall survive the termination of the Agreement.

16. MISCELLANEOUS

16.1 Wolt has the right to change terms of the Agreement unilaterally if such changes are caused by amendments to the law, developments in the particular business environment or circumstances related to providing better or additional opportunities for its partners. Wolt has the right to unilaterally change terms of the Agreement including changes to commissions and fees, as allowed by Applicable Law. Wolt shall notify Merchant of changes to the Agreement before the change(s) enter into force with at least 15 days notice, or in accordance with Applicable Law. If Merchant does not accept the change(s), it shall have a right to terminate the Agreement by informing Wolt in writing within two weeks of receiving notification of the amendment. If Merchant does not notify Wolt about termination of the Agreement, and continues to access and use the Wolt Products after the amendment(s) become effective, it is considered to have accepted the changes. Changes will not be retroactive. 

16.2 Wolt may assign this Agreement, or any of its rights and obligations under this Agreement. Merchant may not assign this Agreement, or any of its rights or obligations under this Agreement, without the prior written consent of Wolt.

16.3 If any provision of this Agreement is held to be invalid, illegal, or unenforceable for any reason, such invalidity, illegality, or unenforceability will not affect any other provisions of this Agreement, and this Agreement will be construed as if such invalid, illegal, or unenforceable provision had never been contained herein.

16.4 No agency, partnership, joint venture, or employment is created as a result of the Agreement and Merchant does not have any authority of any kind to bind Wolt in any respect.

16.5 This Agreement represents the entire agreement between the Parties and supersedes any and all prior agreements between the Parties or between Merchant and any Wolt Group company regarding the same subject matter, and all such prior agreements are deemed terminated.

16.6 The contact person specified by Merchant in the Sign-Up Sheet is the primary point of contact in matters concerning this Agreement, and Merchant warrants that the contact person specified is authorized to represent Merchant, and authorized to request and accept changes to the Agreement or business relationship.