Onboarding

It’s extremely hard to give a specific time or a date, as it may take from a few weeks to even multiple months.

It may take some time to get invited to become a courier partner. When there is a spot available, we will contact you directly.

You can order your gear when your agreement has been signed and accepted! It may take a few days for the gear to arrive. If you’re having trouble receiving or ordering the gear, feel free to contact Support in the Partner app.

While you are still in the application process, it might take some time to get answers as there are a lot of applicants who need help. But we will try and get to your message as soon as we can!

Please give it one more go and make sure to scan the documents. Take your selfie in good lighting and with high quality. You must select the nationality stated in your identity document, even if it is different from the country you live in. Then submit the exact documents asked of you and nothing else.

It may take a lot longer if there are wrong details in application.

You can only change the city you applied for if you are still waiting for your application to be accepted.

If your application has been accepted, then the only way to change the city is to cancel your current application and create a new one for the city you wish to apply for.

In this case, we will get back to you again once the applicants queue reaches you there.