Pricing questions
Pricing questions
🔍 How Wolt’s Earnings Algorithm Works
At Wolt, we use smart technology to help match you with suitable delivery tasks and ensure you’re paid fairly for the effort required.
📦 Task Matching
Our task algorithm offers deliveries based on:
Availability – You need to be online and ready to receive offers
Location – We check where you are to suggest nearby tasks
Vehicle type – Bikes, mopeds, and cars are all considered differently
Special capabilities – Some deliveries (e.g. pharmacy, cash) go only to trained couriers
Offers are sent to one courier at a time. If not accepted within 30–60 seconds, the offer moves to someone else. There are no penalties for rejecting.
💰 How Earnings Are Calculated
You earn a delivery fee for each completed task. This is based on:
Distance to the pickup location
Delivery distance
Order type and size
Conditions like weather, parking, and traffic
The fee shown in the offer is the minimum you’ll earn — tips are added on top. We aim to make all tasks equally attractive.
Your earnings are not affected by customer promotions or discounts.
⏱️ Delivery Estimates
We use machine learning to estimate delivery times based on real-time data like traffic, venue prep time, and weather. These are shown to customers but do not impact your access to tasks.
🛡️ Safety & Fairness
Wolt does not track your performance or ratings. Task offers are anonymous, and facial verification is used to keep the platform secure and fair.
Tips
Customers can tip you directly in cash.
Alternatively, customers have the option to leave a tip through the app by specifying the amount they want. 100% of the tips that customers can leave in cash and via the app are available to you!
Customers can leave a tip in the app in two ways:
Before the order
After the order
It’s a simple, convenient, and sincere way for customers to express their gratitude to our dedicated Wolt courier partners!
The main advantage of post-order tips:
Increased earnings: Courier partners will have the opportunity to earn even more income for their excellent service.
How leaving a tip after an order works:
Once the order has been received, customers will be able to leave a tip within 24 hours of delivery.
Tipping is completely voluntary, and the amount is chosen by the customer based on their satisfaction with the service. However, never ask customers to leave a tip after delivery!
Our courier partners will receive 100% of the tips they receive, so their performance will be immediately recognised financially.
We are committed to ensuring that post-order tipping is a fair and transparent system 😊
Invoices & VAT Backpayments instructions
Invoices
VAT Backpayments Instructions
Manual Invoices
How to Submit Your Invoice
One invoice per payment period
Must be PDF format
Send to: invoices.isl@wolt.com
The invoice must include:
Partner fees
Tips from customers
Payment period (e.g., “Partner fees 1.7–15.7.2025 and Tips from customers 1.7–15.7.2025”)
Timing: send only after the payment period ends
For example, for the period 1–15.07.2025, the invoice should be submitted on or after 16.07.2025.
For the period 16–31.7.2025, the invoice should be submitted on or after 1.08.2025.
Payout Timing
While we do our best to process payments quickly, we cannot promise the exact payout dates. Payments are usually made within 10 days after we receive a correct and compliant invoice. If your invoice is complete and sent on time, we aim to process it as follows:
For earnings from 1st–15th → Paid by the 25th of the same month
For earnings from 16th–end of month → Paid by the 10th of the next month
Mistakes or missing info can cause the payments to be late
If you’re a new courier and using self-invoicing, please complete the vendor creation form before sending Wolt any invoices. This information is required to set up the payouts system. Without this, the system can’t process your invoices and they’ll be automatically blocked.
Legal Requirements for Invoices
A legal invoice must include an invoice number generated either through government approved invoicing software or, in the case of handwritten invoices, from sequentially pre-printed forms.
For legal digital invoices, a declaration is required, such as:
“This invoice originates from an accounting system in accordance with Regulation No. 505/2013.”
To comply with Icelandic invoicing regulations, your invoice must include:
Full name
Kennitala (social security number)
Legal address
VAT number (if applicable)
Invoice number (generated by certified software or pre-printed form)
Invoice date and final due date
IBAN and SWIFT/BIC code
Payment description and period (e.g., “Partner fees 1.7–15.7.2025 and Tips from customers 1.7–15.7.2025")
Wolt entity: Wolt, Company ID 640123-1170
Wolt address: Ármúli 13, 108 Reykjavík
For VAT backpayment-related invoices or credit notes, please send them to vat.isl@wolt.com
How to Get Paid on Time
Use digital invoices – these are processed quicker than handwritten ones
Make sure your invoice has a unique number with both letters and numbers if possible. Never reuse the same number.
Make sure the invoice is fully issued before sending it to Wolt. Please do not send a draft invoice (drög). Most invoicing software generates the invoice number upon issuing, this step is often called ‘Print Invoice’ (prenta reikning) or ‘Book Invoice’ (bóka reikning) in the system.
Do not use editing tools to reuse previous invoices. Each invoice must be new, with a unique number, and issued using licensed software or official preprinted forms.
Follow our invoicing guide exactly – incomplete and incorrect invoices will be automatically rejected
Submit only one invoice per payout period. Sending multiple invoices for the same period may cause delays in processing.
Payout Schedule
Payment Days & Invoicing Method
Payment days depend on your invoicing method, but there are 2 different payment cycles we need to be invoiced for:
1st–15th of the month
16th–30th/31st of the month
FreelancePay
Payouts are made on the 25th and 10th of every month.
Self-invoicing
Payment days vary, but we need around 10 days to process and pay your invoice. ➡️ It can take less or more than 10 days.
