Tips & Tricks
How to prepare for a great day of deliveries
Check the weather forecast
A good day or night of delivering starts by making sure you are prepared. Check the weather forecast for your city, wear the right amount of clothes for the temperature, and wear rain clothes if it’s going to rain. Although it may take a few more minutes to get out the door, you’ll thank yourself for feeling comfortable once you’re out.
Charge your phone and power bank
Having a power bank is like having phone battery insurance. You’ll be able to work as long as you want, and not get stuck having to memorize an address and route because your phone has died. There are lots of good options out there at varying prices, the most important thing is just to make sure you have the backup charged as well.
Avoid spills or mistakes
To keep orders at the right temperature, place cold items at the bottom and hot items at the top, above the bag divider. You can avoid spills by placing drinks in the drinks holder and, if possible, “locking” the order in place by using the bag divider. When you carry your bag, swing it gently over your shoulder and make sure that it is not tilted.
Maximizing Efficiency and Earnings
A mixed order is an order that the customer receives instead of the order they placed.
How our platform is affected by mixed orders:
1. Our customers who choose to place an order via the Wolt platform are disappointed - this situation may result in the loss of the customer.
2. More than one customer is usually affected by mixed orders. A customer who has placed an order that has been delivered to someone else will also have to wait for us to prepare and deliver it again.
3. Mixed orders are not a cheap pleasure, and, as a result, we have to compensate not only the disappointed customer but also the restaurant.
We would like to share with you a few tips that we believe can help you avoid as many mixed order situations as possible.
First tip: Please check your order before leaving the restaurant. Did you know that most of the time, when an order is mixed up, it happens while the courier partner is still inside the restaurant?
We agree that as a Wolt courier partner, we have to deal with the fast pace of order delivery, but it is always better to ''measure nine times and reap ten, i.e., to make sure that the restaurant has prepared and served the customer what they ordered when they pick up their order. Also, check that the customer's name or order number is written on the bag.
If the restaurant has not marked the order, do not be afraid to ask them about the order you have picked up and ask them to clarify whether it is the order of the customer who placed the order. It is also important to note that there may be cases where two customers with the same name place orders at the same time. Only by working together can we ensure that you leave the restaurant with the correct order.
Second tip: Please be careful when delivering more than one order. When delivering orders in bundle order mode, courier partners often have more than one order in their bag at the same time. In such cases, it is important to remember that the order of delivery is not necessarily ''this order has been picked up first, so it will be delivered first.
When you pick up an additional order while you already have an order, make sure that the two orders are separated in the bag and remember which order should go to the customer. Before handing over the order, double-check that the customer's name matches the name on the bags or boxes.
Third tip: Before handing over the order, ask the customer if the order is the one they ordered. When you reach the address the customer has given you, remember that you can take one extra step to contact the customer. Say hello to the customer, and ask under what name the order was placed. This will also help you to see if you are delivering the right order!
What to do when you can't find a customer?
Having trouble finding the customer or their address? Here’s what to do.
Sometimes when you're out delivering, it can be hard to find the customer or their exact address. This can lead to delays, unhappy customers, and sometimes even lost orders. And if you're carrying more than one order, it could mean delays for other customers too.
Here are a few quick tips to help you out in these situations:
1. Double-check the address – There might be extra details in the address that make it easier to find.
2. Read the customer notes – Customers often leave helpful tips in the comment section.
3. Give the customer a call – You can always call the customer directly if you're unsure.
4. Still no luck? If the customer doesn’t answer and you can’t find the place, then it’s time to reach out to our support team. They’ll guide you on what to do next.
📢 No need to contact support right away – try calling or chatting with the customer first!
You can also use the in-app chat once you start the delivery. It closes after you deliver the order, so use it while it’s active.
🚨 Keep it respectful – both you and the customer can report any inappropriate behavior. Wolt takes this seriously, and any confirmed reports can affect your partnership. 🚨
How can I log out of the app?
If you want to manage your time more efficiently when delivering orders, this subpage is for you - we'd like to remind you how easy it is to log out of the app if you don't want to receive any more orders at the moment, or you're taking a break.
So, if you are planning to log out, you can plan your disconnection in the Wolt Courier Partner App itself. How to do it?
If you use the "Go offline after current tasks" function in the app, the system will "disconnect" you when all the currently assigned orders have been delivered. This way, you can plan your time perfectly and avoid any problems with your orders being delivered - they won't be late because they won't be suddenly reassigned to other courier partners. 🚀
We also remind you that when Wolt's courier partners receive an order, we give them the option of accepting or rejecting it, so you can also feel free to log out of the app if your order is rejected.
And we recommend that you leave feedback when you go offline - every comment you leave is carefully reviewed. Your feedback is very important to us!
Tips & Tricks from Courier Partners
Unlock the secrets to maximizing your delivery game! We chatted with seasoned courier partners to spill the beans on their pre-online rituals, task selection strategies, downtime hacks, and the art of speedy, secure, and reliable deliveries.
‘‘I set realistic targets for myself: yearly, monthly, and weekly. I track my progress weekly, and then if one week doesn’t hit the target, I will deliver more next week to get the monthly target back on track.’’ - E.K.
‘‘Pay attention to which days of the week have the most orders, and don’t miss out on the action. Usually, there are more orders when customers get paid, which is usually 1st and 30th/31st of each month and bad weather.’’ - R.L.
‘‘When it's busy, I prefer short tasks because I can come back quickly to the hotspot area. However, I don't want to miss out on orders when it's quieter. So I accept long-distance tasks as well.’’ - V.A.
‘‘I always read customer notes to deliver the order as quickly as possible. For example, the customer might have written their door code to the notes.’’ - L.K.
‘‘It’s good to check in advance where the task is going to be delivered so that you can make your own informed decision if you want to accept the task.’’ - A.V.
‘‘When I started as a courier, I often needed some help. Luckily, the support team was always there to help. Everyone makes mistakes, but it is important to learn from them so that in the future, there is no need to lose time by contacting support.’’ - A.H.
‘‘I try to be punctual so I don’t waste my time or money. It’s good to double-check that the order number is correct, even if the venue employee gives the order. Focusing fully on delivering makes me quick without rushing. In that way, I can be more efficient and faster.’’ - P.K.
‘‘I am always mindful of where to park the car. If I don't know the area, I check where the free parking spaces are. I do it even if I need to walk for 5-10 minutes. This is how I avoid getting tickets. It's also good for me physically to walk a bit when I have sat for longer in the car.’’ - K.B.
‘‘I always try to look happy and presentable when meeting customers. By presenting myself nicely, I can positively affect the customers. In addition, I am always mindful of using a heating bag. When customers get warm food, they are happy and might give tips.’’ - S.W.
‘‘Doing deliveries fulfills me; I get so much happiness when I can help customers, especially elderly customers, to get their food warm and on time.’’ - S.W.
‘‘Regardless of what vehicle I deliver with, safety comes first. When I deliver with an e-scooter/bike, I make sure to have front and back lights when it’s dark, and I always wear a helmet to protect myself. In addition, it is important to have reflectors on you so that other drivers or pedestrians can see you. I always follow the traffic rules to avoid dangerous situations for me or others around me.’’ - F.C.
‘‘I have made delivering to be one of my passions. However, like in everything, there are sometimes also bad days, but it’s important to keep a positive mindset and don’t let the bad days affect you too much.’’ - K.S.
‘‘I have downloaded the Wolt consumer app and check it every day. There are a lot of insights that can help decide where to wait for tasks. For example, if there are good offers from a certain restaurant, customers usually order more from there.’’ - L.H.
‘‘Some areas are busier than others. Try to be in a central area close to the most popular venues and check the area's demand. I recommend being proactive, avoiding waiting for tasks from specific areas, driving a bit around, and if there are other hotspots (busy areas) good to check it out.’’ - H.K.
‘‘Familiarise yourself with the city you deliver in and try to memorise the addresses. This will be a huge asset in the future for you, as it saves your time and makes deliveries smoother.’’ - J.J.
‘‘When I see that it's quiet in the city, I use that time to go to the gym and have lunch. I talk with other courier partners, call my family, listen to the news, and watch Netflix. Sometimes, I park the car in a free parking spot, walk around to get some fresh air, and move the body.’’ - A.H.
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