Everything you need to know about delivery gear

You will need a delivery bag that is suitable for your vehicle type and meets applicable food safety requirements.

Wolt offers delivery bags designed for different types of vehicles to help ensure orders are transported safely during delivery. Depending on your vehicle type, different bag setups may be suitable. We recommend that car courier partners use two car delivery bags to support hot and cold separation during delivery, while bike courier partners typically use one bike delivery bag.

You can find the gear you need for deliveries in the Wolt gear webshop. GLS will ship your order to the nearest GLS pickup point or directly to your address. Different delivery fees may apply.

While you are not required to use delivery gear provided by Wolt, we strongly recommend using Wolt gear, as it is designed to meet food safety requirements and helps ensure a consistent delivery experience.

If you choose to use your own delivery gear, it must be suitable for safe food delivery and comply with applicable food safety requirements. Your gear must be reviewed and approved by Wolt before you can use it for deliveries — please contact Support through the Wolt Partner App.

Yes, delivery gear is available through our Wolt gear webshop. You can find more information there.

If the gear you received is damaged or faulty, you can find more information about returns in the Wolt gear webshop. You can also contact Support through the Wolt Partner App.

You can return unwanted items within 30 days of receiving your order, as long as they are unused and in original condition.

You can find the return instructions in the Wolt gear webshop. If you need help, you can also contact Support through the Wolt Partner App.

You can make deliveries using a car, motorcycle, scooter, or bicycle.

You can also change your delivery vehicle during your partnership, as long as you meet the requirements for that vehicle and use the correct delivery bag and other gear for your chosen vehicle type.

Yes — you can change your delivery vehicle at any time.

Please inform Support through the Wolt Partner App when you want to switch vehicles. If you change your vehicle type, you may also need different delivery gear. Your delivery bag and gear must always match the vehicle type you use for deliveries.

If you switch to a motorized vehicle, you may also be asked to provide a valid driver’s license.

Yes — courier partners are responsible for their own fuel and other vehicle-related costs when making deliveries.