Onboarding Steps

It’s extremely hard to give a specific time or a date, as it may take from a few weeks to even multiple months. As a general rule, a city marked green typically indicates a shorter wait time than one marked red.

Check your city’s onboarding status above! It may take some time to get invited to become a courier partner, but the onboarding status is the best indicator of how long it may take.

You can order your gear when your agreement has been signed and accepted! It may take a few days for the gear to arrive. If you’re having trouble receiving or ordering the gear, feel free to contact Support in the Partner app.

While you are still in the application process, it might take some time to get answers as there are a lot of applicants who need help. But we will try and get to your message as soon as we can!

Please give it one more go and make sure to scan the documents. Take your selfie in good lighting and with high quality. You must select the nationality stated in your identity document even if it is different from the country you live in. Then submit the exact documents asked of you and nothing else.

It may take a lot longer if the instructions aren’t followed.

You can only change the city you applied for if you are still waiting for your application to be accepted. If your application has been accepted then it’s not possible to change your city unless you cancel it and create a new application for the city you wish to apply for. In this case we will get back to you again, once the applicants queue reaches you there.