Insurance & Incidents

Wolt's insurance does not cover sickness unrelated to a work accident. If you became ill because of an incident at work, file an Onsi claim and explain the link.

No. Your own vehicle and equipment are not covered. The personal accident insurance only covers injuries to you, and Third Party Liability only covers damage you cause to others. If you want coverage for your own gear, take out separate insurance.

Parking tickets are personal responsibility and not covered by Wolt's insurance. Pay them through the issuing authority.

If you're a Fleet Courier (engaged via a fleet partner), insurance is handled by your fleet partner — not by Wolt directly. Contact them about coverage and claims. The Wolt Partner App will route fleet couriers to the right place.

Yes — TPL is voluntary. If you've opted out, Wolt won't share data with the insurer in the event of an incident, but you also won't be covered. You can change your status by contacting Wolt Support.

File as soon as possible. Most claims must be reported within 30 days of the incident to be valid. Late reports can be rejected. If you're injured and can't file immediately, ask someone you trust to start the report on your behalf.

Photos of the scene and any damage; contact info of the third party (name, phone, plate); your delivery details (order ID, time, location); medical records or invoices if you were injured. The more evidence, the smoother the claim.