Everything you need to know about delivery gear

You will need a delivery bag that is suitable for your vehicle type and meets applicable food safety requirements.

You can order gear through the Wolt gear webshop, or use your own delivery bag if it meets the requirements and has been approved by Wolt.

Depending on your vehicle type, different bag setups may be suitable. We recommend that car courier partners use two car delivery bags to support hot and cold separation during delivery, while bike courier partners typically use one bike delivery bag. 🩵

You can find the gear you need for deliveries in the Wolt gear webshop. PostNord will ship your order to a pickup point.

While you are not required to use delivery gear provided by Wolt, we strongly recommend using Wolt gear, as it is designed to meet food safety requirements and helps ensure a consistent delivery experience.

If you choose to use your own delivery gear, it must be suitable for safe food delivery and comply with applicable food safety requirements. Your gear must be reviewed and approved by Wolt before you can use it for deliveries, so please contact Support through the Wolt Partner App.

Certain gear items are provided under a refundable deposit, which will be deducted from your earnings.

You will get your deposit back once the gear has been returned and processed.

If your gear is broken, please report it through the gear return form and follow the return instructions.

If your gear is lost or stolen, the deposit cannot be refunded. In both cases, you will need to order new gear through the Wolt gear webshop. 

You can also contact Support through the Wolt Partner App if you need help.

If you want to return gear, please submit a return request through the gear return form and follow the instructions provided there. You can also contact Support through the Wolt Partner App if you need help.

Your deposit will be refunded once the return has been processed. 🩵

If you need replacement gear, please order it through the Wolt gear webshop. Returned gear and replacement orders are handled separately.

You can make deliveries using a car, motorcycle, scooter, or bicycle.

You can also change your delivery vehicle during your partnership, as long as you meet the requirements for that vehicle and use the correct delivery bag and other gear for your chosen vehicle type.

Yes — you can change your delivery vehicle at any time.

Please inform Support through the Wolt Partner App when you want to switch vehicles. If you change your vehicle type, you may also need different delivery gear. Your delivery bag and gear must always match the vehicle type you use for deliveries.

If you switch to a motorized vehicle, you may also be asked to provide a valid driver’s license.

Yes — courier partners are responsible for their own fuel and other vehicle-related costs when making deliveries.