Wolt Global Partner Privacy Policy

Wolt is committed to protecting the privacy of individuals who represent a partner which has a corporate relationship with Wolt, or is a prospective business partner of Wolt ("you” or “Wolt Partner Representative(s)"), including restaurant and grocery partners and Wolt for Work/Wolt Benefits clients including their representatives and employees (together "Wolt Partner(s)").

Where this privacy policy refers to "Wolt", "we", "us" or "our", this means one or more of the Wolt group companies (each a "Group Company") that processes your personal information for its respective independent purposes. This includes where you, as a Wolt Partner Representative, use technology provided by or on behalf of Wolt, including the Merchant App, Merchant Portal, and the Admin Portal (together "Business Apps") and related services and websites.

Please read this privacy policy which explains how we use and protect your personal information, which is any information about you or that can be used to identify you.

1. Contact details

If you have any queries or requests about this privacy policy or how we handle your information more generally, you can get in touch by contacting us at Privacy@wolt.com. 

2. Information we collect about you

As part of our commitment to your privacy, we want to be clear about the types of information we collect. We collect your information in a variety of ways, such as when we onboard a restaurant as a new partner and when you use the Business Apps. More details about how your information is collected are listed below.

Lead generation

When looking for opportunities with new partners, we may obtain your business contact details from third party sources, such as LinkedIn, Google, publicly available sources, business data providers, or from a business contact that has provided us with your details.

Negotiation of a contract with Wolt Partners

When a contract is being negotiated with a Wolt Partner and we are onboarding a new Wolt Partner, we ask you as a Wolt Partner Representative to provide information about yourself including your name, business contact details and business address. We may record calls and meetings for quality and training purposes.

Onboarding a new Wolt Partner 

To complete the onboarding process, Wolt will conduct due diligence on new Wolt Partners and on an ongoing basis thereafter, which includes identity and tax verification checks.

To comply with our legal obligations and where required by the nature of your corporate relationship with Wolt, we collect your information to carry out "Know Your Customer", “Know Your Business”, anti-money laundering and counter terror financing checks on Wolt Partners, which may involve the processing of sanctions-related information depending on the results of those checks. We will collect your name, address, email address, phone number, date of birth and nationality. If you are tax registered, we will also conduct a tax verification using the Wolt Partner's tax identification number. 

We also require Wolt Partner Representatives to complete an identity verification using our trusted third party identity verification provider. For the purposes of identity verification, you will be asked to submit a photo or video of yourself ("selfie") and a photo of your identity document. This may be an identity card, certificate of immigration up to 30 days after issue, valid driver's licence including a picture of the licence holder, or valid passport. Your selfie (which may be considered sensitive data in some markets) will be compared with the photo in the identity document. This comparison is made automatically using biometric data and identity verification technology provided by our trusted third party service providers.

During the onboarding process, we create a business profile for the Wolt Partner and we will ask the Wolt Partner Representative to provide information in order to create and maintain this partner profile, which will include business payment data. 

Management

When there is a change of ownership, we process your personal information as a Wolt Partner Representative for the purposes of managing the Wolt Partner's relationship with the Partner, which includes conducting an identity verification as described above.

Where a Wolt Partner chooses to register via a Business App, we will collect your personal information as a Wolt Partner Representative, for the purposes of registering your business on the Business Apps and to enable the Wolt Partner to access the Business Apps. This includes where you interact with the Admin Portal.

Payment

When we make payments to or receive payments from Wolt Partners we produce payment files (which are transferred to third party providers for the purposes of processing payments), which include Wolt Partner payment data and may include your name if you're a sole trader or an unincorporated business.

When you request to change your Wolt Partner payment details, we process your personal information to verify you are authorised to make such a change, which includes conducting an identity verification as described above.

Support

When a Wolt Partner requires support from us ("Business Support") we collect certain information, such as information about your query, notes regarding the issue, your use of Business Apps (if relevant) and your contact details, as a Wolt Partner Representative. 

When you interact with our Business Support team via email, phone, post, chat or on the Business Apps, including when you report any incident, our team collects and uses information about you. If you interact with us by phone, your calls may be recorded and analysed for performance, training and improvement purposes. 

Technical data 

We collect technical information about your device and your use of your device and Business Apps, including through the use of cookies and similar technologies to: 

  1. enable auto-login to the Business App; and 

  2. obtain technical information about your device, including characteristics and performance data about your device, the Business Apps and operating system, your device type, network connection type, IP address from which you are accessing the Business Apps, app version, device language, screen size and platform. 

We also collect technical information about your use of our services through technology, for instance where you use the Business Apps as a Wolt Partner Representative. 

We and our partners also use cookies and similar technologies to collect information about you to analyse traffic, help tailor and improve our content and services, serve relevant ads and measure their effectiveness on other apps and websites. You can change your cookies preferences at any time, including withdrawing any consent you provided at any time. You can also manage and delete cookies through most internet browsers by changing your cookie settings but if you do so, the Business Apps may not work properly.

For further information on our use of cookies and how to manage them please see our Cookie List.

3. Use of your information

We will only process your information if there is a reason for doing so, and if that reason is permitted by law. Where local law requires us to, we will ask for your consent before processing your data.

We have listed these reasons below.

To facilitate the contract between Wolt and the Wolt Partner to:

  • provide and manage the Wolt Partner application, account creation, and onboarding process, as well as to execute a contract between the Wolt Partner and the relevant Wolt entity;

  • communicate with you about operational information relating to any services being provided to you by Wolt, such as any important changes or developments to a Business App and about your upcoming booked orders; 

  • enable Business Support to communicate with you to support the provision of services to the Wolt Partner; and 

  • enable us to process payments to the Wolt Partner.

To communicate with you to:

  • help you complete the Wolt Partner application;

  • get your feedback through surveys for our marketing or advertising materials, in which case we will not identify you unless you have consented to Wolt using your information in this way. We also use your survey comments and feedback for our internal business purposes, such as to generate aggregated insights to help us assess and improve our services. Your name will not be used when generating or sharing these aggregated insights;

  • provide you with news and information in connection with Wolt and to help you to understand more about Wolt, by email or phone, SMS, WhatsApp, push notifications or in-app messages; 

  • inform you of Wolt product updates; and

  • provide support for live operations. 

For onboarding and managing our relationship with Wolt Partners to: 

  • create and maintain Wolt Partner account information;

  • perform identity verification, as described in the “Information we collect about you” section above, as well as audit and store evidence of identity verification to comply with our internal policies, protect our reputation and mitigate our legal risks including to prevent unlawful acts, such as prevention of fraud and money laundering;

  • enable our Business Support, tech and engagement teams to help you with any issues, enquiries or complaints efficiently and effectively, and to fix any bugs or other technical issues in a Business App using technical information relating to your device;

  • arrange to take pictures of the Wolt Partner premises for the Wolt app or website; and

  • maintain a list of partners that Wolt has onboarded.

To develop our business, systems and services to:

  • understand from your data what attributes to a positive or negative customer, partner or courier experience with Wolt and what might cause inefficient deliveries or damage to Wolt, and use this data to responsibly design, develop, test and implement new tools, processes, and relationships to improve our business, systems and services;

  • analyse data to make certain assumptions about your position within the Wolt Partner entity so that we send you the types of promotional offers that may be particularly relevant to your area of business;

  • use basic location data on an aggregate basis to develop and improve our business; 

  • promote and improve our services, by making it easier for customers and couriers to find your business location and contact details;

  • interact with you (such as via communications or Business App functionality) to encourage Wolt’s network efficiency based on our analysis of your services; and

  • analyse your activity on the Business Apps so that we can administer, support, improve and develop our business and for statistical and analytical purposes, to help us to prevent fraud.

To protect Wolt:

  • for the exercise or defence of legal claims and to exercise and protect the rights of Wolt, Wolt Partners, customers, couriers, or others, including determining our liability;

  • to enforce the terms of any contract and keep records of such enforcement, including using your data to analyse whether you have breached a contract (such as by misusing the Business Apps or acting fraudulently), which may result in us disabling or terminating a contract if we have the right to do so; and

  • to investigate complaints or incident reports relating to Wolt’s relationship with Wolt Partners and prevent fraud or other misuse of our systems and services, including by using systems to assess whether or not a Partner’s refund dispute is valid or whether a Partner is operating in compliance with our partner agreement.

We also process your information where we are under a legal or regulatory obligation to do so. We use your information to:

  • carry out our due diligence, including by performing identity verification checks using our third party ID verification service provider and tax verification checks;

  • keep a record of payments made to or from the Wolt Partner, to the extent they include your information; 

  • comply with any other legal obligation or regulatory requirement to which we are subject.

Country specific provisions:

For Users located in Israel: By entering a corporate relationship with Wolt, you agree and consent to the terms and conditions set forth in this Privacy Policy, including to the collection, processing, transfer and use of your personal data which is collected as part of your relationship with Wolt including transfer of your data to countries that may have different levels of privacy protection than that in your own country, and such consent will be regarded as the legal basis for the processing of your personal data in accordance with the Privacy Policy. If you disagree with any term provided herein, you may not continue your corporate relationship with Wolt. You also acknowledge and confirm that you are not required to provide us with your personal information under law and such personal information is voluntarily provided to us.

4. Communications and advertising

Where we have a lawful basis for doing so (and are permitted to do so by law) we will use your information to let you know by email, post, phone, SMS, WhatsApp, push notifications or in-app messages about Wolt's products and services and/or any promotions from third parties relevant to your business (such as about broadband and telecommunications services, payment processing, and customer review platforms). Where local law requires us to, we will ask for your consent before sending the relevant communication and offer an option to unsubscribe from these communications.

When you use our Business Apps or sites, you may see ads from us and third parties. You may also see these ads on other apps or websites, including on social media. To do so, we work with third party advertising networks, social media platforms and other technology providers (“Advertising Partners”), including through the use of cookies and similar technologies. 

The advertising you see is determined by information we hold about you and your activity on our Business Apps, and information that our Advertising Partners hold about you or that we may share with them. 

We and our Advertising Partners may create aggregated statistics and reports (which do not contain your information) to help measure your interactions with, and the effectiveness of these ads. 

5. Processing your information within the Wolt group

In most cases, each Group Company is an independent controller of the information it holds about you. A full list of Wolt Group Companies and their contact details is available here. In some circumstances, the Group Company with which you have a relationship will be a joint controller of your personal information together with Wolt Oy. 

In other cases, a local Group Company may act as a processor of your personal information on behalf of Wolt Oy; where this applies, it will be set out in your agreement with Wolt.

Moreover, where you receive payment services from Wolt, your data is processed by group companies which provide such payment services, such as Wolt License Services Oy, an affiliate of Wolt Oy and Wolt License Services Israel Ltd. Wolt License Services Oy, a Wolt Group Company, holds the following licences issued by the Finnish Financial Supervisory Authority: (i) a Payment Institution licence; (ii) an Electronic Money Institution (EMI) licence; and (iii) an Account Information Service Provider (AISP) licence. Where personal data is processed in connection with these regulated activities, such processing is carried out in accordance with applicable payment services legislation in addition to data protection law.

Wolt is part of the DoorDash, Inc. group of companies. This means that where necessary to administer our relationship with you, DoorDash, Inc. is also a controller relating to your personal information for certain processing purposes described in this policy. 

6. Sharing your information

Sharing your information internally: We share your information with other Wolt Group Companies carrying out certain processing activities only where necessary for the purposes set out in the "Use of your information" section above. We also share your information with our parent company, DoorDash, for group administrative purposes.

Sharing your information with third parties: We share your information with third party service providers that provide services on our behalf, including:

  • IT service providers: including cloud, software, analytics, communications and data storage providers and SDKs. 

  • Operational service providers: including feedback and survey providers, onboarding providers, our support service providers, payment providers, user research partners, marketing agencies, advertising partners, professional advisors, financial and administrative services providers and other suppliers, business partners, contractors and subcontractors. 

  • Suppliers: where a Wolt Partner is registered on the Business Apps, we will share your contact details with the supplier in order to facilitate transactions in the Business Apps.

  • Financial partners: including our financing partners to assess a Wolt Partner’s eligibility to receive tailored offers relating to products and services provided by us or third parties, including Wolt Capital financing solutions. 

  • Advertising partners

In certain circumstances, we will also share your information: 

  • if our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors; 

  • if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes where we're under a legal obligation to or need to provide information to relevant tax authorities, respond to police data requests or to exchange information with other companies and organisations for the purposes of fraud protection and prevention; 

  • in order to enforce our contractual terms with the Wolt Partner; 

  • in the event of a dispute relating to the Wolt Partner's services to Wolt or the services provided to the Wolt Partner, or to protect the rights of Wolt, Wolt Partners, customers, or others, including to prevent fraud; and 

  • with such third parties as we reasonably consider necessary in order to detect or prevent crime, e.g. the police.

7. Transfers of your information

Wolt is an international business and we may need to transfer your information outside the European Economic Area (EEA) or other markets where Wolt operates to help us provide our services, such as to India or other countries where we may have operations.

When we transfer personal information to our parent company, DoorDash, in the United States, we take steps to ensure that your personal information continues to be protected in accordance with applicable data protection standards. 

If we transfer your information to another country that does not, under their local laws, offer an equivalent standard of data protection to the EEA or other markets where Wolt operates, we will make sure that your information is protected. For example, we will only transfer your information to countries that have been deemed to provide an adequate level of protection for personal information; or where we can enter into contracts with third parties ensuring that strict data protection safeguards are in place before we transfer your information.

8. Retention of your information

We will only retain your information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain information for a longer period in the event of a complaint. 

To determine the appropriate retention periods for information, we will take into account factors including:

  • the amount, nature and sensitivity of the information;

  • the potential risk of harm from unauthorised use or disclosure of your information;

  • the purposes for which we process your information and whether we can achieve those purposes through other means;

  • our contractual obligations and rights in relation to the information involved;

  • legal obligation(s) under applicable law to retain information for a certain period of time;

  • applicable regulatory, tax, accounting or other requirements;

  • statute of limitations under applicable law(s);

  • our legitimate interests for retaining the information (see “Use of your information” above);

  • whether there is an actual or potential dispute; and

  • guidelines issued by relevant data protection authorities.

In some circumstances you can ask us to delete your information (see “Your rights” section below). At the end of a retention period, we will securely delete or anonymise your information.

9. Security

We adopt robust technologies and policies to protect your information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have implemented procedures to deal with any personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Although we take steps to keep your information secure when it is with us, transmitting data over the internet is never fully secure, so any information you send to our Business Apps or websites is done at your own risk. Once we have received your information, we will use strict procedures and controls to ensure appropriate security.

Where you use a password to access certain parts of the Business Apps or websites, you are responsible for keeping this password confidential. You must keep any password you create, or other secure login method, secret, and prevent unauthorised access to your account. We advise you not to share your password with anyone.

10. Your rights

In certain circumstances, under local data protection law, you may have rights in relation to the information we hold about you. We will handle a request to exercise these rights in line with the applicable law. This may include the right to:

  • Be informed. This is why we're providing you with the information in this privacy policy. 

  • Access your information. You may ask us for a copy of the information we hold about you and to check whether we are processing it lawfully. When we share with you a copy of your information, we use a third party secure method of transfer.

  • Change or update your information. You may ask us to make changes to any information we hold about you if it is incorrect or outdated, but we may need to verify the accuracy of the new information before updating it. 

  • Delete your information. In certain circumstances, you may have the right to request the deletion or removal of certain information that we hold about you where there is no good reason for us continuing to process it. 

  • Restrict our use of your information. In certain circumstances, you may ask us to suspend our handling of your information if you have a specific reason for doing so. 

  • Have your information ported to a third party. You may ask us for a copy of your information in a structured, commonly used and machine-readable format and, where technically feasible, to send this to a third party. This right only applies to information that you have provided to us, which you initially provided consent for us to use or where we used the information to perform a contract with you. 

  • Withdraw your consent. Where we rely on consent to use your information, you may have the right to withdraw that consent at any time. Withdrawing consent will not, however, make unlawful our use of your information before you withdraw your consent. If you withdraw your consent we may not be able to provide certain services to you. 

  • Object to us using your information for direct marketing purposes and/or if we have no legitimate reasons to do so.

To exercise any of these privacy rights, please contact our Data Protection Officer in writing at privacy@wolt.com. We may need to ask you to verify your identity before we can respond to your request.

If you are unhappy with how we have handled your information you can contact (depending on applicable data protection law) your local data protection authority. We would, however, really appreciate the chance to deal with your concerns before you approach your local data protection authority and so we ask that you please contact us first. 

11. Changes to our privacy policy

We may update this policy from time to time, so remember to check back in every so often, in case anything has changed. Where appropriate, we may notify you of the changes, for example by email or in-app notification.