Wolt Partner App

Q: How do I log in to the Wolt Partner App?

After downloading the Wolt Partner App, you can press the Log In button and enter the country telephone code and the phone number. Then you will receive SMS with a 6-digit code that you need to enter in the relevant place in the app.

Q: How do I change my name, email, or phone number?

If a Courier Partner would like to change details in their profile, such as name, phone number, or email, the most efficient channel to assist in this matter is our Support team.

Q: Why did my task disappear from the app?

When you receive a task, you are the best match at that moment. If you do not accept, it is fine - but the offer may go to someone else who is a better match then. If you do not accept within 60 seconds, the task leaves your Partner App and is not offered to you again for that round.

Q: Total kilometres in the app

Open the Stats tab in the Partner App and select the time range you want. You will see distance travelled for that period.

Log in, manage tasks, read pickup and drop-off details, and keep location services set up so offers and navigation work reliably

Login & account

Each topic below is a separate block, so nothing runs together - unlike a cramped “question rail,” couriers always see which answer belongs to which question.

Log in: country code + phone number, then the 6-digit SMS code.
Profile changes: use in-app settings or follow the flow your market shows for updating name, email, or phone (see FAQ).

Need the finer details?

More app tips live under Tips & Tricks in the Learning Center. Support can also help on chat.

If the app gets buggy

For small glitches or a frozen screen, try restarting the app or your phone, and make sure the Partner App is up to date. The Support team is available on chat when you need hands-on help.

Task flow in the Partner App

A simple model: you see the offer, accept or decline, then move through pickup and drop-off!

Offer → Accept → Navigate → Pick up → Drop off → Complete

Use the in-app map and Navigate to open your preferred maps app.

Rejecting & cancelling tasks

If an order is significantly late, you can contact Support to be unassigned or choose to wait.
You may unassign yourself from tasks you cannot pick up - use the cancel/reject control in the app.
On the way to the merchant, you can cancel without contacting Support if you run into issues.

Before you tap reject

Tasks are matched to you for a reason—location and conditions at that moment. Take a moment to read the offer when you can do so safely.

How self-unassigns work

You’re always free to accept or decline any tasks. Once you accept a task, it becomes your responsibility to complete it.

If you run into issues before reaching the pick-up location, you can unassign yourself quickly and easily—up to a limited number of times per month. If something unexpected happens, our Support Team is there to help.

If the issue occurs close to the pick-up or after you’ve picked up the order, please contact Support to assist with unassignment and next steps.

Tip: Take a moment to review each task before accepting it. Tasks are offered based on your location and current delivery conditions, so they’re optimized to be the best match for you at that time.

At a glance


Situation	What to do
Issue before reaching the pickup point	Self-unassign in the app (subject to monthly limits), or talk to Support.
Issue near pickup or after pickup on the way to the customer	Contact Support to unassign and align on the order.

Bundles - deliver more in one go

You Can Deliver More Orders at Once
Sometimes you’ll receive multiple orders to pick up and deliver to different customers — a great way to boost your earnings! 💪
One task fee covering everything
You’ll see the total fee for the full task upfront - just like any other task. It’s calculated based on the time and distance needed to complete the full delivery.
Less waiting, more delivering
Bundle tasks are designed to be efficient. They reduce the time between orders and can help you complete more tasks per hour.

Pickup & drop-off in the app

What is a pick-up task?

A pickup task is the task of a Courier Partner picking up food/orders from a given restaurant or store. The pickup task is shown as a ‘pickup notification’ in the Partner App.

Pickup Information

When you swipe to start a pick-up task, the pick-up information will appear. This will contain the address and other relevant details you need to know to be able to pick up the order from the venue.

Drop-Off Task

A dropoff task is the task of a Courier Partner delivering food/orders from a given restaurant or store to a given customer location.

Drop-Off Information

It includes the customer's address, name, info about whether the customer wants contactless drop-off, additional note if user has left it and the call button in case you need to call the customer.

GPS recommendations - Android

Settings paths vary slightly by device - use this as a checklist alongside screenshots or video for your supported OS versions.

Open Settings
Open Apps (or Apps & notifications).
Open the app list and search for Wolt.
ChooseWolt Partner.
Open Permissions.
Open Location.
Under location access for this app, choose Allow all the time (wording may vary).

Also check: Wi‑Fi on if needed, battery saver off for testing, location on, roaming off when it causes issues. Keeping the app open helps reliability; restart the app or phone if problems persist, then contact Support.

GPS recommendations — iOS

Location Services must be on, and Wolt Partner should use location Always for the best experience.

Open Settings → Privacy & Security → Location Services (path may vary slightly by iOS version).
Ensure Location Services is on.
Scroll to Wolt Partner and open it.
Select Always for location access.

Same general checks: Wi‑Fi, battery settings, roaming. Restart the app or device if needed; Support can help if the location still fails.

Quick answers — account & app

How do I log in to the Wolt Partner App?

How do I change my name, email, or phone number?

How does the map and navigation work?

The map shows your current location, mode of transport, and your next task if you have one. A blue dot means it's a pick-up, and a green dot means it's a drop-off.

The partner app has integrated navigation functions that, if you want to, can be used when on a task. By clicking on the navigation icon in the top right of the app, it will automatically insert the customer or venue’s entered address and redirect you to that app. This means that navigation in the app connects automatically to your current task.

You can change which navigation app you would like to use in settings, under "Navigation app". If your chosen navigation app has different modes of transport, you can change that in "Navigation mode".

Please note that as cities change and maps are updated, there may be minor errors and mistakes that you may have to consider if you can’t find a specific address.