Help for the new applicants

Everything you need before and during your application

Features of a Wolt courier partner

We value freedom and flexibility. You decide when and where you want to deliver, and you can go online anywhere in the city during the platform’s operating hours, just remember to log in within the city you’ve chosen.

When you’re online, the most suitable orders appear on your screen, and you’re always free to decide whether to accept them or not. Behind the scenes, the Wolt algorithm matches orders with the right courier partner based on location and vehicle type. There’s no personal bias or preference, the goal is simply to get orders to customers as quickly as possible. 🚀

Whether you prefer delivering by car, motorbike, or bicycle, you choose how to get from A to B. 🛵

What do I need to know before applying?

It is very easy to get started as a Wolt Courier Partner. We are always looking for new courier partners to cooperate with Wolt. Before you can apply, you would need to meet the following checklist.

Checklist: * You are 18 years or older * You can deliver in one of our active Wolt cities * You have a bank account * You have either a bike, e-bike, scooter, or car to deliver with If you can say “yes” to all of the bullet points, you are eligible to become a Wolt Courier Partner. You can apply either by clicking “Apply now” or downloading the Partner App. We look forward to receiving your application.

What happens after I apply?

Once you’ve submitted your application, there may be a waiting period before you’re invited to continue with the onboarding process.

During onboarding, you’ll need to verify your identity and complete the required contract steps. Depending on the setup in your city, this may involve signing an agreement directly with Wolt or with one of our Fleet Partners. You may also be asked to upload additional details as part of this process.

After your information has been reviewed and approved, you’ll be able to move forward as a courier partner. How long does the application review take? The review time depends on the number of available opportunities in the city you’re applying for. It may take longer if any information is missing or if issues arise during identity verification or contract review. Unfortunately, we’re not able to speed up the application process.

What do you need to be a Wolt courier partner?

During the verification stage, you will need the following documents:

For Local/Lithuanian/XXX-nationalities with Lithuania as place of birth you will need one of these documents:

  • LTU-issued Passport

  • LTU-issued National ID card (Front and back sides)

  • LTU-issued Driving License (Front and back sides)

  • LTU-issued Non-EU Residence Permit card (pink version) (Front and back sides)

    • Submitted as “National ID card”

    • Only for those with XXX nationality, and Place of Birth is Lithuania on the backside. Lithuania has to be selected as the nationality.

For EU/EEA citizens:

  • LTU-issued EU Residence Permit card (white version) (Front and back sides)

For Non-EU citizens:

  • LTU-issued Non-EU Residence Permit card (pink version) (Front and back sides)

  • LTU-issued Digital Residence Permit card

If you apply to deliver by car, you also need to submit any valid driving license with a permit to drive a car.

During the signed stage, you will need the following information:

LTU - NATURAL PERSON

  • IDV (Individual Activity Code)

  • Individual Activity Certificate (Can be requested via the STI self-service platform LINK HERE: https://www.vmi.lt/evmi/mano-vmi?lang=en, use the following code when requesting it: 532000 (Other postal and courier activities))

LTU - COMPANY

  • Company registration certificate (details in the certificate need to match the contract details filled out)

Your First Delivery

A simple, visual step-by-step flow for your very first order.

Ready to Go

🎒 What you need:

  • Charged phone 📱----> App + navigation

  • Notifications ON 🔔 ----> Don’t miss orders

  • Insulated bag 🥡 ----> Keeps food warm/cold

  • Power bank 🔋----> Backup battery

  • Sanitizer 🧴----> Hygiene

STEP 1 — Accept the Order

What you see on screen:

  • Venue name

  • Pickup address

  • Delivery distance

  • Estimated earnings

  • Time estimate

Quick decision check:

  • Is it reachable in time?

  • Is the distance reasonable?

If yes → Accept If not → Reject 

STEP 2 — Navigate to Merchant

Tap Navigate → Maps opens.

While heading there:

  • 🚗 Park safely

  • 🏍️ Use phone mount

  • 🎧 Use voice navigation

STEP 3 - Pick Up the Order

At the merchant:

1️⃣ Show order number 2️⃣ Check items vs order 3️⃣ Secure items inside the bag 4️⃣ Tap Picked Up in app

Always check:

🥤 Drinks sealed ----> Prevent spills

🍔 All items included ----> Avoid complaints

🔥 Hot food separate from cold ----> Quality

A Wolt delivery courier handing a flower bouquet to a customer at home.
STEP 4 - Deliver to Customer

On arrival:

🔎 Check door number/buzzer 📞 Reach out once if needed

Two delivery types:

🤝 Hand-to-hand

  • Greet briefly

  • Confirm name

  • Hand over the order

  • Tap Delivered

📦 Contactless

  • Place at the requested location

  • Take a photo 

  • Mark Delivered

STEP 5 — Complete & Move On

After tapping Delivered:

💰 Earnings update in app 🔄 New orders may appear 🧼 Clean bag if needed

You’re ready for the next one!

⚠️ Common Situations/Golden Rules

Situation

❌ Missing item ----> Ask merchant → Contact Support if needed

📞 Customer not answering ----> Try to reach out again → Contact Support if needed

🚨 Unsafe location ----> Do not proceed → Contact Support

Golden Rules

🟢 Keep food upright 🟢 Use an insulated bag 🟢 Be polite and brief 🟢 Confirm before leaving the venue 🔴 Never share customer details 🔴 Never argue - escalate to Support

Onboarding FAQ