Gear
Ordering Gear
In the Wolt webshop, you can:
Select a gear kit that matches the type of vehicle you use for deliveries, or
Choose individual gear items such as clothing and delivery bags.
Delivery bags are mandatory, while all other gear items are optional.
In Vilnius, you can choose whether you want your gear delivered by our delivery partners or picked up from the warehouse. In all other locations, gear orders are delivered via our delivery partners.
Replacing and returning gear
If you need replacement gear, please select the required items via the webshop.
Any gear you no longer need should be returned separately using the return form in the Wolt Partner App. After submitting the return form, our delivery partners will arrange the collection of the items from you.
Why is wearing gear important?
Sense of Community: It might sound small, but wearing Wolt gear can help foster a sense of community and connection. Safety and Identification: Some of the Wolt gear, like the jacket or bag, often has reflective material. This makes Wolt couriers-partners more visible on the road, especially at night or in bad weather, which helps keep couriers safe! Efficiency: Wolt gear can include functional elements designed for the specific needs of delivery activities, such as weather-resistant clothing, bags to keep food at the right temperature, and other gear that makes the delivery process smoother and more efficient! Sustainability: Using Wolt gear can also support more sustainable delivery practices. Many items are designed for durability and reuse, reducing the need for frequent replacements. Additionally, insulated delivery bags help maintain food quality, which can minimize waste from spoiled orders. By choosing to use long-lasting, purpose-built gear, couriers contribute to a more efficient and environmentally conscious delivery ecosystem.
How to clean your bag?
How do I pack my equipment for return/exchange?
We would like to remind you that unused courier-partner equipment should be returned and made usable to other courier-partners who are waiting for the bags. There are a few important things we would like to ask you to do when you return the equipment:
* Pack your equipment as you originally received it. The equipment can be placed in a box or garbage bag and packed tightly so that the contents of the parcel are not visible during transport, nor is it damaged by environmental factors.
* Always try to get back to the couriers who want to pick up/drop off/exchange parcels from you to speed up the process and avoid having to organise a new request.
* If you can't pack your equipment - don't put the sticker on the outside of the bag, but instead wrap it around the carrying handle. Once the sticker is on the bag, it does not come off, or come off easily, and the bags themselves have to be cleaned later. Sometimes the sticker falls off in transit, making it difficult to trace the recipient.
Bags
The car delivery bag is designed for couriers using cars, offering a larger capacity for multiple orders.
Made with the same materials as our bike bag, it provides excellent insulation to maintain food temperature and is fully waterproof. Its sturdy structure keeps items secure, while comfortable handles make it easy to carry between vehicle and delivery points.
The bike bag is built for couriers on bikes, e-bikes, motorcycles, and e-scooters. It is lightweight yet durable, with strong insulation to keep food hot or cold during transit.
Designed for comfort, it can be worn as a backpack and features secure compartments to hold orders safely, along with weather-resistant materials for daily use.