FAQ for Wolt courier partners

A Wolt Courier Partner is a business owner who contracts delivery orders on the Wolt platform. On the Wolt Partner App (Wolt Partner App iOS / Wolt Partner App Android) couriers can choose freely, when and where they go online to preform deliveries from merchant(s) to customer(s).

After accepting an order, courier partners are responsible for picking it up from the merchant and delivering it safely and intact to the customer. Couriers are also responsible for making sure a customer is over 18 years old when delivering alcohol/ pharmaceuticals, by checking their ID.

You can find a full list of Wolt Israel's operating areas at this link

There is no legal restriction for our Courier Partners to deliver for competitors, as long as it does not affect the quality of service with Wolt.

If you share your account, you are exposing customers’ data privacy. This is a serious breach of the Service Agreement between Wolt and Courier Partners. It is also a break of trust that the Customer has placed in our Services.

Delivering with Wolt is all about flexibility and freedom. Courier Partners are free to take all the breaks whenever they would like to. What this means in practice: Wolt Courier Partners do not have to inform Wolt if they don’t want to go online and they can stay online/offline as long as they want to.

Wolt’s algorithm offers delivery requests, ‘tasks’, equally to Courier Partners based only on your proximity to the pick-up location (i.e. restaurant or merchant), the vehicle type, and your current activity status (available for deliveries, busy with ongoing deliveries or offline).

Wolt Courier Partners can choose when to make deliveries, how long they want to deliver for, and when they want to take time off & stop making deliveries whenever they like.

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Being age18+ Owning your own business Having access to a vehicle (car, motorbike, bike or scooter) Having a valid driving license (for motorized vehicles) Providing an ID and proof of right to work Having a smartphone with a data connection

Typically, it takes less than 30 minutes to fill out the application. If you’re new to Wolt, you’ll need to create an account, enter in a few basic details, and upload the required documents.

You will need to submit your bank account management approval and small business registration forms

You will receive a notification in the Wolt Partner App, that it's time to fill in your information and submit documents

Active courier partners can only go online in one operating area. If you are already partnering with Wolt and want to deliver in a different operating area, you can apply to make the change. For details, please contact us via the chat in the Wolt Partner app.

After the documentation you submitted has been reviewed, you will be invited to pick up your gear and you will be good to go - you can start delivering whenever and wherever you would like!

We send out the intro invitation on the Wolt Partner App, Whatsapp, and via email. If you haven't received your invitation, we recommend getting in touch with us via the chat in the Wolt Courier Partner App.

Courier Partners have full freedom to choose how and when to deliver with Wolt. This also means that Wolt cannot guarantee a specific amount of delivery tasks, but you can see the status of your city in your app before you go online. If the app is "normal" or "busy" you will have a good chance of being offered orders to deliver. The invoiced amount (how much a Courier Partner earns) depends on how many deliveries you complete during a payment period.

Each order has individual pricing. Before you accept or decline an order, you will be able to see the suggested amount of earnings you can receive if you deliver the order. This amount is affected by: distance of the order, type of order, weather conditions, rush hour and much more.

Kindly note, that we do not give tax advice. For tax-related matters, you can consult with your accountant or consult the information provided by the Israeli government on the Kol Zchut website.

To increase your earnings, you can choose to go online in busy areas with plenty of venues to pick up deliveries from. To get to know the "hot spots" in your area, click here. Additionally, you can choose to go online during peak business hours. Typically "peak hours" are between 12:00-14:00 and 18:00-20:00, but these times can vary according to your operating area.

Customers can choose to add tips for courier partners as they wish and courier partners get 100% of those. Tips from the customer are VAT-liable income.

Wolt pays you the invoiced VAT-inclusive fees twice per month and emails you a proof of payment. It is up to you to settle your tax and social insurance contributions. For deliveries completed between the 1-15 of every month, the income will be deposited by the 15th of that month. For deliveries completed between the 15-31 of every month, the income will be deposited by the 10th of the following month.

You can view your earnings on the Courier Partner app at any time, by clicking the "finance" button on the menu.

You can change your payment details at any time, by clicking the "not related to deliveries" option on the support chat menu and proceeding to the "payments" option.

You can view your tips on the Courier Partner app at any time, by clicking the "stats" button on the menu.

To deliver with Wolt you will need a thermal food bag, which adheres to the standards enforced by the Israeli health ministry. When you pick up your gear, you will receive a great food bag that we recommend putting to use!

The type of vehicle you can use to deliver with Wolt will vary according to your operating area. During your signup process, you will be notified of what vehicles are permitted for use in your area. In all operating areas, you can deliver with a motorcycle. In most areas, you will be able to deliver with an e-bike/ e-scooter and even a regular bike. In some areas, you can deliver using a car.

You can order all the gear you need from our online store, using the link you got in your gear pick-up invitation. If you are in the Tel Aviv area, you can also pick up your gear from one of our logistical centers. Click here for more information.

When you pick up your gear, you will receive a specialized food delivery bag, a raincoat, a warm undercoat, and three T-shirts. The choice to use the gear you received is up to you! Please note that if you chose not to use the food delivery bag provided by Wolt, you will be asked to provide references that the bag you are using adheres to the standards enforced by the Israeli ministry of health.

A 300 ILS deposit will be deducted from your account after you pick up your gear and added to your account when you return the gear. This includes a specialized food delivery bag, a raincoat, a warm undercoat, and three T-shirts.

You can change your delivery vehicle, by clicking the "not related to deliveries" option on the support chat menu and proceeding to the "change vehicle type" option. You will be asked to provide a photo of the vehicle and the license plate.

If your Wolt gear (including your bag, raincoat, undercoat, or T-shirt) is damaged, you can replace it during a gear distribution event in your area, or at the logistical center in Tel Aviv. If your Wolt bag has been stolen, you can purchase a new bag at a reduced price during a gear distribution event in your area, or at the logistical center in Tel Aviv. For more information, click here.

Courier Partners are free to choose when they feel up to delivering. Wolt does not provide compensation for sick leave or health services on days when Courier Partners are not able to make deliveries. Wolt does provide insurance that covers some injuries that occur while courier partners are online. For more information, click here.

You are free to take a break from Wolt whenever you feel like it. Please keep in mind that your account will be frozen due to inactivity after 60 days. You can re-join the Wolt Courier Partner platform and deliver with Wolt, by completing a short tutorial and submitting additional documents if necessary.

You can easily file a claim by registering on our insurance platform here and sharing your details with our insurance company. After your submission, an employee from the insurance company will reach out to you within a few days.

When you are online delivering with Wolt, you are covered by Wolt’s accident- and third-party liability insurance (unless you deliver with a motored vehicle). This means that you can apply for compensation if you experience injuries like dislocations and fractures from an accident that happened while online. You can also apply for compensation for some medical expenses, hospital stays, serious injuries, and due to death (claimed by relatives). If you accidentally damage someone's property while you are driving a motor vehicle, you are instead covered by your own mandatory liability insurance. You can read the full insurance terms and get more information about contacting our insurance company here.

If you are delivering by car or motorcycle, you are required by law to have liability insurance for your vehicle. We strongly recommend that you have your own insurance aside from the accident insurance that Wolt provides you when delivering. You can check out the terms of Wolt’s insurance here and decide which additional coverage, you might need. Insurance is provided by Collective.

The Wolt Partner App doesn't require any password to log in. Courier Partners can log in to Wolt Partner App with the code they receive after filling in their number. If for some reason you did not receive the code, we kindly advise you to make sure to log in with the same phone number that you have registered for your Wolt account.

If you would like to change the details in your profile such as your: name, phone number, or email address, you can click the "not related to deliveries" option on the support chat menu and proceed to the "change personal details" option.

If you would like to change the details in your profile such as your: name, phone number, or email address, you can click the "not related to deliveries" option on the support chat menu and proceed to the "change personal details" option.

If you would like to change the details in your profile such as your: name, phone number, or email address, you can click the "not related to deliveries" option on the support chat menu and proceed to the "change personal details" option.

We kindly advise you to make sure to log in with the same phone number that you have registered for your Wolt account.

You can deactivate your account by returning the gear you received to a Wolt logistical center (in Tel Aviv or Jerusalem, click here for details). After returning your gear, your account will be deactivated and your gear deposited for the sum of 300 ILS, will be added to your account.

Single-task mode allows you to accept or reject every order you receive instantly. This means a task will pop up on your screen, and if you accept it, you will go to the venue/restaurant and then directly to the customer. In Single Tasks Mode, you always have the option of going offline after completing a task, and when you are waiting for tasks. You can select Single Tasks Mode in ‘’Settings’’ in the Partner App.

Bundled mode automatically assigns you tasks and may give you multiple orders to deliver simultaneously. Bundled task mode changes according to your location and how busy your delivery area is. You can get an offer to pick up an order and drop it off straight away, or to pick up several orders and deliver them in any order depending on the optimal route. You can schedule when you want to go offline in bundled task mode. bundled task mode is automatically the standard mode, and can be changed in ‘’Settings’’ on your Partner App.

Single tasks mode means you get one order at a time, while bundled task mode often means 1-3 orders at a time - both come with their pros and cons. Single tasks mode allows maximum flexibility in selecting orders to deliver, and a choice of exactly when to go offline. Bundled mode maximizes earnings as you can deliver several orders at the same time, but it also requires you to stay focused and keep your head straight. You can switch between them at any time in ‘’Settings’’ on your Partner App.

When you are offered a task, it means that you are currently the most optimal courier partner available for that specific task, at that specific moment in time. If you do not accept the task straight away, which is completely okay, the task will disappear after 60 seconds.

The map shows your current location, mode of transport, and your next task if you have one. A blue dot means it's a pick-up, and a green dot means it's a drop-off. The partner app has integrated navigation functions that, if you want to, can be used when on a task. By clicking on the navigation icon in the top right of the app, it will automatically insert the customer or venue’s entered address and redirect you to that app. This means that navigation in the app connects automatically to your current task. You can change which navigation app you would like to use in settings, under ‘’Navigation app’’. If your chosen navigation app has different modes of transport, you can change that to ‘’Navigation mode’’. Please note that as cities change, and maps are updated, there may be minor errors and mistakes that you may have to consider if you can’t find a specific address.

If an order from a venue is late, please contact the support team. If you are delivering in bundled mode and already have a delivery in the bag, our support representatives will release you from the second delivery so you can continue to complete the delivery you already have.

If an order from a venue is late, please contact the support team. If you have a single delivery, you can ask to give up on the task or wait at the venue and get an added fee for your wait time.

In any order you deliver, you can contact the customer to inform them that you have arrived with the delivery. If you can't find the exact address, you can use the notes to the courier that the customer entered or ask the customer for more information.

If you can't reach the customer, you can contact our support team via live chat who will send try to contact the customer. In the meantime, you can continue to call the customer as well. If there is no answer, you can leave the delivery outside their door after verifying the exact address and sending a photo in the support chat, so that we can update the customer.

If you arrive at the venue and see that the order is too large to deliver on your own, please contact our support team and we will make sure another courier helps you complete the delivery.

Please contact the support chat and send a photo of the damaged delivery. We will instruct you what to do with the delivery - whether you can hand it to the customer or not

Please contact the support chat and send a photo of the damaged delivery. We will instruct you what to do with the delivery - whether you can hand it to the customer or not

Please mark the task as "completed" only after you have given the delivery to the customer. Please note that if you mark the task as "completed" ahead of time, the customer will receive a notification that the order has been delivered and your contact details will disappear. That is why it's best to only mark the delivery as "completed" after handing it to the customer.

Please contact the support chat about the missing order and ask the restaurant if there are any other orders waiting to be picked up - as there might have been a mix-up. If no other deliveries are pending pick up, please wait and let our support team find a solution with the restaurant. It may take a few minutes, but thanks to your cooperation the delivery can be completed and you will be compensated for any additional wait.

Please contact our support team and let us know about the delay, if the delay is significant we will release you from the task and make sure the delivery reaches the customer as quickly as possible.

Active courier partners can only go online in one operating area. If you are already partnering with Wolt and want to deliver in a different operating area, you can apply to make the change. For details, please contact us via the chat in the Wolt Partner app.

We strive to ensure all of our Courier Partners are satisfied with their partnership with Wolt and have plenty of deliveries to complete when they choose to. That is why after submitting your city/ area change request it may take some time for the transfer to be complete. To get more information about your transfer request, you can contact our support team via live chat at any time.

We advise that you check in with our support team, who will be glad to help and clarify where your request stands at the moment.

You can deactivate your account and end your partnership with Wolt by returning the gear you received to a Wolt logistical center (in Tel Aviv or Jerusalem, click here for details). After returning your gear your account will be deactivated and your gear deposited for the sum of 300 ILS, will be added to your account.

As a Wolt courier partner, you will be expected to comply with the service agreement. Wolt can choose to terminate your partnership if you break a serious requirement from your service agreement such as sharing a customer’s personal data, driving recklessly, showing violent/aggressive behavior towards other people while delivering, or stealing food and other items. Luckily, these cases happen very rarely!

The Wolt Support Team is just one click away in your Partner App and is always ready to help you if you have any questions while delivering. They can also help answer any general questions you might have regarding your documents, your earnings, your Wolt insurance, or other aspects of your partnership. However, a good place to start is actually right here in this FAQ.

You can contact Wolt Support Team via live chat in your Partner App. Just Open the menu in the Wolt Partner app top-left corner, and select ‘Support’.

The Wolt support team is available 24/7 via live chat.