Safety
Safety comes first. Tips, resources, and support to stay safe on the road and during the deliveries.
Safety Tips
Safety Tips: Cars
It is recommended to:
Keep a safe distance; Follow traffic lights, road signs, and speed limits; 🚗 Be considerate of other people, cars, cyclists, and scooter riders; Focus on driving; Wear your seat belt; 🚗
Safety Tips: Bikes
It is recommended to:
Wear a helmet; ⛑️ Be considerate of other people, cars, cyclists and scooter riders; 🚗 Keep a safe distance; Follow the rules of the road and follow road signs; 🚗
Incident Reporting
Recommendation to prevent conflict
Look around for an escape route. Preventing conflict is usually the best option and can get you to safety.
Health is important
You can leave your equipment behind if necessary to prevent conflict. Health and well-being are more important than things that can always be replaced.
It is recommended to be loud
If there are other people nearby, you can shout for help.
Materials
You can try to turn on the camera as soon as possible – all the materials may be useful later.
Help is available through 112
Help is available through 112
Safety Equipment Recommendations
Having the right gear can make a difference in staying safe, comfortable while out on deliveries.
Here are some tips we recommend:
⛑️ Helmet – Wear a certified helmet when cycling or riding a scooter. It’s a simple step that can save your life.
⚙️ Reflective Clothing & Gear – Visibility is key, especially during dark mornings, evenings, and winter months. Reflective vests, jacket strips, and bag covers help ensure others see you.
🌧️ Weather-Appropriate Clothing – Waterproof jackets, gloves, and non-slip footwear help you stay dry and steady in rain or snow. Layers are useful during colder months to stay warm.
📱 Phone Mount – A secure mount helps you to navigate safely without taking your hands off the handlebars or steering wheel.
🔋 Power Bank – You can keep your phone charged throughout your time online so you’re never cut off from navigation or support.
🚦Lights – Front and rear lights for bikes or scooters are essential—not just for seeing, but for being seen.
🔐 Lock – A solid bike or scooter lock helps keep your gear secure while dropping off orders.
No Contact Delivery
Here’s a quick refresher on how to handle no contact deliveries — it’s still an important part of ensuring a smooth, safe, and professional experience for everyone involved:
Recommendation for No Contact Delivery:
1. The order can be left at the customer’s door or where they’ve requested in the app. 2. Ring the bell or knock, then step back a few metres to give the customer space. 3. Wait for the customer to collect the order. If there’s no answer, give them a call. 4. Confirm their name once they arrive, to make sure it matches the order. 💙 5. Only mark the order as delivered once the customer has physically picked it up.
If they don’t show up or there’s an issue, reach out to support.
📦 With more high-value orders being placed — not just food, but retail and specialty items too — it's crucial to make sure deliveries don’t end up in the wrong hands.
Digital Safety Recommendations
Protecting personal information and staying secure online is just as important as staying safe on the road.
Here are a few tips to keep your digital identity safe:
Avoid sharing your login details – Wolt courier account is personal.
Watch out for scams – Wolt will never ask for your password, banking details, or personal info over messaging apps or social media. If something feels suspicious, report it to support.
Be careful in group chats – In community chats, it is recommended to avoid sharing sensitive info. Anyone can screenshot or forward your messages.
If you ever suspect your account has been compromised, contact Wolt Support immediately
Food Safety Recommendations
Courier Partner Service Agreement
In order to ensure compliance with applicable food safety laws and regulations and to maintain the quality of the delivered goods, the Delivery Services shall be performed in accordance with these guidelines:
Food deliveries shall always be made by using an appropriate thermo-insulated bag, equipped with a separate inner container.
Restaurants/grocery stores shall hand over for delivery only ready-prepared and well-packaged meals or food items, which shall be delivered to the User without undue delay to maintain food safety.
Food that has been in delivery for more than 1 hour may not be handed over to the User.
Food deliveries from the restaurants are packaged in such a way that Courier Partners do not come into direct contact with the food. The Courier Partner places the food immediately in a refrigerated or thermal bag, depending on the temperature and quality of the goods being transported.
Food is handed over in bags intended for transportation. The goods must be handed over to the User directly from the refrigerated or thermal bag, depending on the temperature and quality of the goods being transported to maintain the best possible quality of food. Products cannot be taken out of the bag during delivery.
The Courier Partner will ensure during the delivery that the quality of the goods is maintained. If any significant changes in the quality of the goods occur or the Courier Partner has reason to believe that the temperature of the order has been compromised during delivery, the Courier Partner shall notify Wolt support about it immediately.
The products will be delivered in a manner in which no foreign smell, taste or other harmful properties affects the quality of the product or gets involved in any way with the product.
If the Courier Partner suffers from generally contagious illnesses (such as the flu), the Courier Partner shall refrain from performing the Delivery Services.