Policy on Act on Specified Commercial Transactions
1.Market Place
Products and services on the Wolt platform are not sold by Wolt Japan Co., Ltd. (our company), but by each partner who has created a page for the products and services on the Wolt platform. . Below are the items that are commonly applied to each partner, and for individual items, please check the partner's own page or the purchase page on Wolt's platform.
We are not responsible for any content or information provided on external websites or links that are not under our control.
Selling price of products and consideration for services
The price displayed on the purchase or payment page for each product/service
delivery fee
Amount displayed on purchase or payment page for each product/service
Payment method and timing of payment
The payment method depends on the method selected on the purchase or payment page for each product/service.
For online payments, it is processed by the payment service provider at the time of purchase. In the case of cash on delivery, payment is made in exchange for the delivery of the product or service.
Delivery time of goods/services
When to display as a forecast on the purchase or payment page of each product / service
Any delivery, pick-up or other estimated times communicated to you by Partners or Wolt on the Wolt Service are only estimates. We do not guarantee that ordered products will be delivered at the scheduled time or that they will be ready for store pick-up or eat-in. In addition, product delivery times may be affected by traffic congestion, rush hour, weather conditions, etc. The Wolt Service representative will confirm the delivery time once the goods or services have been delivered.
Returns and product/service defects
Due to the nature of our products and services, we do not accept returns due to the convenience of the user. If you discover a defect or wrong item in a product or service, please contact us as soon as possible using the customer support chat within the app.
See Wolt's Terms of Use for more information.
https://explore.wolt.com/en/jpn/terms
Name and address, etc. of the seller
As described on each partner's respective page and Wolt's platform
Contents and amounts of fees to be borne by the purchaser other than the sales price of the product, the consideration for the service, and the delivery fee
Fees and amounts displayed on the product/service purchase page
Restrictions on the sales volume of products and services, etc.
A minimum or maximum amount may be set for the order amount. In addition, the quantity of products and services that can be ordered may be limited. For products or services with special sales or provision conditions, the conditions will be displayed on the purchase page for each product or service.
Other information based on the Act on Specified Commercial Transactions
As soon as you contact customer support, we will contact you by e-mail.
Points to note when using credit cards
If you use a credit card (including debit card; hereinafter the same), we will assume that you have confirmed and approved the following.
Accepted cards: Visa, Mastercard, AMEX, Diners, Discover, JCB and VISA Electron.
We will refuse the use of a card that is not in your name.
Credit card payments are processed by a third party payment service provider. With your consent, your credit card/payment information, such as card number, expiration date and name, will be stored with the third party payment service provider for subsequent orders.
If you need to cancel or change the contents of your order after placing your order, please contact us immediately using the customer support chat function within the app.
2.Emerging Partner Model
Non Partner Model Products and Services on the Wolt platform are not sold by Wolt Japan Co.,Ltd. (our company), but by Wolt Market Japan Co.,Ltd. (partner).
Selling price of products and consideration for services
The price displayed on the purchase or payment page for each product/service
delivery fee
Amount displayed on purchase or payment page for each product/service
Payment method and timing of payment
The payment method depends on the method selected on the purchase or payment page for each product/service.
For online payments, it is processed by the payment service provider at the time of purchase. In the case of cash on delivery, payment is made in exchange for the delivery of the product or service.
Delivery time of goods/services
When to display as a forecast on the purchase or payment page of each product / service
Any delivery, pick-up or other estimated times communicated to you by Partners or Wolt on the Wolt Service are only estimates. We do not guarantee that ordered products will be delivered at the scheduled time or that they will be ready for store pick-up or eat-in. In addition, product delivery times may be affected by traffic congestion, rush hour, weather conditions, etc. The Wolt Service representative will confirm the delivery time once the goods or services have been delivered.
Returns and product/service defects
Due to the nature of our products and services, we do not accept returns due to the convenience of the user. If you discover a defect or wrong item in a product or service, please contact us as soon as possible using the customer support chat within the app.
See Wolt's Terms of Use for more information.
https://explore.wolt.com/en/jpn/terms
Name and address, etc. of the seller
Trade Name： Wolt Market Japan株式会社
Address： 東京都渋谷区恵比寿4-3-14
Representative：取締役 野地春菜
Wolt Market Japan株式会社
Contents and amounts of fees to be borne by the purchaser other than the sales price of the product, the consideration for the service, and the delivery fee
Fees and amounts displayed on the product/service purchase page
Restrictions on the sales volume of products and services, etc.
A minimum or maximum amount may be set for the order amount. In addition, the quantity of products and services that can be ordered may be limited. For products or services with special sales or provision conditions, the conditions will be displayed on the purchase page for each product or service.
Other information based on the Act on Specified Commercial Transactions
As soon as you contact customer support, we will contact you by e-mail.
Points to note when using credit cards
If you use a credit card (including debit card; hereinafter the same), we will assume that you have confirmed and approved the following.
Accepted cards: Visa, Mastercard, AMEX, Diners, Discover, JCB and VISA Electron.
We will refuse the use of a card that is not in your name.
Credit card payments are processed by a third party payment service provider. With your consent, your credit card/payment information, such as card number, expiration date and name, will be stored with the third party payment service provider for subsequent orders.
If you need to cancel or change the contents of your order after placing your order, please contact us immediately using the customer support chat function within the app.
Wolt operator
Trade name: Wolt Japan Co., Ltd.
Address: Ebisu SS Building 3F, 4-3-14 Ebisu, Shibuya-ku, Tokyo
Representative: Haruna Nochii, General Manager
Customer Contact: support@wolt.com or use the in-app customer support chat feature. We will also disclose your contact phone number without delay if you request it from the contact information above.
Please see our Terms of Use for more information.
https://explore.wolt.com/en/jpn/terms