Need Help?

On this page you can request changes to your operation or send any inquiry to our restaurant team. Be it a hardware issue, requesting new paper bags, or simply a request to change your menu.

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Frequent Requests

  • Menu Requests

    At any time, you can change your menu yourself by going to your listing manager on merchant.wolt.com. You can reach out to us if you need help.

    Please write to restaurants.germany@wolt.com

  • Finance Inquires

    Here you can reach out to our finance team for questions about payout, changing payment information, or questions about receipts

    Please write to restaurants.germany@wolt.com

  • Hardware Inquiries

    In case you have any issues with your tablet or printer, you can report the problem. Our team will reach out to you!

    Please write to restaurants.germany@wolt.com

  • Contract Changes

    Inform us about any changes in the ownership of your business or request changes to your contract plan.

    Please write to restaurants.germany@wolt.com

  • Wolt courier holding a bag

    Paper Bags

    If you ran out of Wolt paper bags, request some more!

    Request Paper Bags

  • Delivery Settings

    For our self-delivery partners, you can request changes to your delivery radius or postal code.

    Please write to restaurants.germany@wolt.com

  • Campaigns

    Campaigns are a great way to drive growth, reach new customers, and increase your revenues overtime. Please remember that the cost of these campaigns will be prone by you!

    Request Campaigns

No pictures, No hunger, No orders!

Show what you serve! Get more customers with attractive pictures. The more photos your menu contains, the more customers you get. Choose one of the three easy ways to get your pictures!

  • Ordering a Professional Photoshoot

    Take beautiful photos with one of our professional photographers

    • ✔ Submit the request fully 5 days prior to the preferred shooting date

    • ✔ Prepare all dishes as much as possible before the photographer's arrival

    • ✔ Wolt covers the costs of the photoshooting, not the food.

    • ✔ Cancel 24 hours prior to the shoot to avoid cancelation fee

    Please write to photo.germany@wolt.com

  • Self Service Imaging Tool

    Take or upload photos from the comfort of your kitchen

    • ✔ Submit the request.

    • ✔ Receive a link via SMS or Email

    • ✔ Enter the link and choose your item to either shoot or upload images

    Please write to photo.germany@wolt.com

  • Own Images

    Send us your professional Photos

    • ✔ Name your photos as dish/product name on Wolt

    • ✔ Make sure each photo is shot horizontally and between 5-10 MB large

    • ✔ You need to own the rights of the photos you send

    Please write to photo.germany@wolt.com

Other Issues?

  • Other

    We've got your back! If you have any other inquiries that are not mentioned above, please write to us. We will be in touch soon!

    Please write to restaurants.germany@wolt.com

  • Frequently Asked Questions

    More questions? To know more about all the different aspects of the merchant portal and the many possibilities for restaurant partners with Wolt, please visit our extended FAQ page

    FAQ

Your Merchant Admin Portal

Using your merchant admin portal, you can view key stats about your operation, change your menu, change your opening times, and add special opening hours. Sign in now with your Wolt-registered business email at merchant.wolt.com Follow these steps to add the portal to your phone home screen for easy access. For Android:

For IOS

Onboarding

In case you want to re-watch our onboarding video or show it to your staff, you can access it again here!

Wolt Introduction