Need Help?
On this page you can request changes to your operation or send any inquiry to our restaurant team. Be it a hardware issue, requesting new paper bags, or simply a request to change your menu.
Auf die deutsche Version wechseln 🇩🇪
Frequent Requests
Menu Requests
At any time, you can change your menu yourself by going to your listing manager on merchant.wolt.com. However, you can fill this form with the changes you wish to have and we will take care of it!
Finance Inquires
Here you can reach out to our finance team for questions about payout, changing payment information, or questions about receipts
Hardware Inquiries
In case you have any issues with your tablet or printer, you can report the problem using the form below. Our team will reach out to you!
Contract Changes
Using this form you can inform us about any changes in the ownership of your business or request changes to your contract plan
Paper Bags
If you ran out of Wolt paper bags, request some more by filling the form below
Delivery Settings
For our self-delivery partners, you can request changes to your delivery radius or postal code using this form
Campaigns
Campaigns are a great way to drive growth, reach new customers, and increase your revenues overtime. Please remember that the cost of these campaigns will be prone by you!
No pictures, No hunger, No orders!
Show what you serve! Get more customers with attractive pictures. The more photos your menu contains, the more customers you get. Choose one of the three easy ways to get your pictures!
Ordering a Professional Photoshoot
Take beautiful photos with one of our professional photographers
✔ Submit the form fully 5 days prior to the preferred shooting date
✔ Prepare all dishes as much as possible before the photographer's arrival
✔ Wolt covers the costs of the photoshooting, not the food.
✔ Cancel 24 hours prior to the shoot to avoid cancelation fee
Self Service Imaging Tool
Take or upload photos from the comfort of your kitchen
✔ Submit the form
✔ Receive a link via SMS or Email
✔ Enter the link and choose your item to either shoot or upload images
Own Images
Send us your professional Photos
✔ Name your photos as dish/product name on Wolt
✔ Make sure each photo is shot horizontally and between 5-10 MB large
✔ You need to own the rights of the photos you send
Other Issues?
Other
We've got your back! If you have any other inquiries that are not mentioned above, fill out this form. We will be in touch soon!
Frequently Asked Questions
More questions? To know more about all the different aspects of the merchant portal and the many possibilities for restaurant partners with Wolt, please visit our extended FAQ page
Your Merchant Admin Portal
Using your merchant admin portal, you can view key stats about your operation, change your menu, change your opening times, and add special opening hours. Sign in now with your Wolt-registered business email at merchant.wolt.com Follow these steps to add the portal to your phone home screen for easy access. For Android:
For IOS
Onboarding
In case you want to re-watch our onboarding video or show it to your staff, you can access it again here!