Safety

Safety comes first. Tips, resources, and support to stay safe on the road and during the deliveries.

On the road

Road safety tips

Simple habits reduce the biggest risks. Choose the section that matches your vehicle type.

✅ Keep a safe distance and follow traffic signs and speed limits.

✅ Stay focused—check the app only when you’re not moving.

✅ Be considerate of pedestrians, cyclists, and scooter riders.

The grocery orders are on the way to be delivered in 30 minutes.

Safety Tips

Incident Reporting

Recommendation to prevent conflict

Look around for an escape route. Preventing conflict is usually the best option and can get you to safety.

Health is important

You can leave your equipment behind if necessary to prevent conflict. Health and well-being are more important than things that can always be replaced.

It is recommended to be loud

If there are other people nearby, you can shout for help.

Materials

You can try to turn on the camera as soon as possible – all the materials may be useful later.

How to Handle Incidents Outside Your Control

Traffic accidents, road closures, vehicle issues, or unexpected venue delays can happen. Here’s the clean way to handle it.

  • Put safety first and move to a secure area.

  • Contact Support in the courier app as soon as possible.

  • Share clear details—key facts only.

  • Follow Support guidance (reroute, cancel, next steps).

  • You won’t be penalized for genuine issues outside your control.

Safety Equipment Recommendations

  • Helmet

    Wear a certified helmet for bikes/scooters. A simple step that can save your life.

  • Reflective gear

    Visibility is key in dark mornings/evenings—vests, strips, and reflective bag covers.

  • Lights

    Front + rear lights for bikes/scooters are essential—not just for seeing, but for being seen.

  • Phone mount + power bank

    Navigate safely without holding your phone; keep it charged so you’re not cut off from support.

Delivering in bad weather

1

Reduce speed, brake earlier

Avoid sharp turns and sudden braking-especially on wet paint and metal surfaces.

2

Be seen

Use lights and reflective/high-visibility gear in fog, dusk, and heavy rain.

3

Pause if icy unless winter-ready

Black ice can be nearly invisible. Don’t continue unless your equipment and conditions are safe.

No contact delivery

A quick refresher to keep deliveries smooth and prevent handoff mistakes for high‑value orders.

✅ Leave the order at the requested spot.

✅ Ring/knock and step back a few metres.

✅ Wait for the customer; call if there’s no answer.

✅ Confirm their name before handing over.

✅ Mark delivered only once the customer has picked it up.

Digital safety recommendations

Winter safety tips

Darker days and icy roads increase risk. Prepare your vehicle and pace yourself—especially during peak demand.

✅ Check tires, brakes, lights/indicators, and wiper fluid.

✅ Wet/icy roads mean longer braking distance—leave extra space.

✅ Wear reflective gear and use lights.

✅ Use a thermobag from pickup to delivery (required).

Food Safety Recommendations