Your guide to Wolt merchant payout reports

Overview

• Your reports explained
• How do I download my reports?
• What if my payout is late?
• Need to update your bank account?
• Got more questions?

At Wolt, clarity matters — especially with your hard-earned cash. Ever wondered what all those reports really mean? This guide helps you quickly understand your payout reports and handle common payment questions, no jargon overload.

Your reports explained

Your reports are straightforward once you know what you’re looking at. Here’s a quick breakdown: 

• Wolt invoice: This is Wolt’s bill to you, covering commissions, and any applicable delivery and service fees, campaign costs, platform fees, equipment charges, etc.

• Merchant invoice: Issued by you (the merchant) to Wolt, listing the goods Wolt has purchased directly from your venue (applicable if Wolt is reselling the goods to customers) and any charges for reimbursements.    

• Payout report: Think of this as your paycheck. It is a summary of the information in the Wolt and Merchant invoices and shows your total net payout.

• Sales report: Gives you a clear breakdown of what you’ve sold including applicable VAT and any related fees that might apply.

Let’s say you made €1,000 in sales, your Wolt Invoice might list a €300 commission. Your Sales Report then confirms your net sales as €700, and your Payout Report confirms this is the amount coming your way.

How do I download my reports?

Easy! Just follow these steps:

1. Log into the Merchant Portal

2. Select your venue from the list

3. Click on “Payout Reports” on the left sidebar

4. Choose the payout report you want to download

5. Press the three dots to on the far right of the screen

6. Select "Download documents"

That’s it — straightforward, quick, and accessible anytime.

What if my payout is late?

Before you worry, here’s what you should know:

• Payouts typically arrive within 3-5 business days

• Bank transaction fees might slightly alter the payout amount

If after 5 days your payout hasn’t arrived:

• Check directly with your bank first

• Reach out to Wolt Support if your bank hasn’t received the funds

We’ll help resolve it promptly.

Need to update your bank account?

Changing your banking info? No stress:

1. Contact Wolt Support directly

2. Provide a clear bank statement or an online banking screenshot showing your company name, business ID, and bank account number.

ℹ️ Bank changes typically take a few days, so plan accordingly.

Got more questions?

We’re always here if you need anything else. Just reach out to Wolt Support, and we’ll help sort things out quickly.