Safety

Here’s a quick refresher on how to handle no contact deliveries — it’s still an important part of ensuring a smooth, safe, and professional experience for everyone involved:

Recommendation for No Contact Delivery:

1. The order can be left at the customer’s door or where they’ve requested in the app. 2. Ring the bell or knock, then step back a few metres to give the customer space. 3. Wait for the customer to collect the order. If there’s no answer, give them a call. 4. Confirm their name once they arrive, to make sure it matches the order. 💙 5. Only mark the order as delivered once the customer has physically picked it up.

If they don’t show up or there’s an issue, reach out to support.

📦 With more high-value orders being placed — not just food, but retail and specialty items too — it's crucial to make sure deliveries don’t end up in the wrong hands.

Winter is coming, and with it road conditions and legal requirements for vehicles. We wanted to give you a friendly reminder to check your vehicle so you feel safe and prepared while delivering.

Besides tyres, it can also be helpful to give your vehicle a quick winter wellness check — such as topping up windshield wiper fluid, checking tyre pressure, lights and indicators (especially anti-fog lights), and brakes. Handy accessories like an ice scraper can also make your days a bit easier.

Making sure your vehicle is ready for the season can bring extra comfort and control on the road.

On October evenings will get darker earlier. Combined with colder and sometimes icy weather, this makes road conditions trickier for everyone — whether you’re driving a car, cycling, or riding a scooter.

Winter is also one of our busiest seasons for orders, which makes being prepared even more important. Checking that your vehicle is ready for the months ahead can make a big difference: working lights help you stay visible, brakes are especially important on slippery roads, and winter tyres can be useful if required or if conditions become icy or snowy.

Remember that wet or icy roads mean longer braking distances, so leaving extra space to the vehicle in front can help keep you safe. Dressing warmly and allowing yourself a bit of extra time on the road can also make the season more comfortable and safer.

Taking things at a steady pace during darker evenings and busier streets can help you feel more in control. And if you’d like to order additional Wolt gear to help you through the colder months, you can always reach out to Support for assistance.

The road traffic rules in each country are binding for all road users, including couriers. Understanding and following them is essential for your safety and for avoiding fines or other consequences. Always make sure you are aware of your local regulations.

Allowed speed and legal requirements (general guidelines – may vary by country):

• Bikes, e-bikes, e-scooters, light micro-mobility vehicles (up to ~1kW): typically up to 20–25 km/h on bike lanes or paths. Wearing a helmet is highly recommended.

• Mopeds, e-mopeds, stronger e-scooters (1–4kW): usually allowed from 25–45 km/h. A helmet and valid driver’s license are required, and you must use the street lanes (not bike or pedestrian paths).

• Cars: typically up to 50 km/h in urban areas, unless otherwise indicated by local signs.

For bicycles and scooters:

• Use designated bike lanes or paths where available. If none exist, ride on the right side of the road in the direction of traffic.

• At pedestrian crossings, you may need to dismount and cross on foot (check your country’s rule).

• Sidewalk riding is only allowed if permitted locally and if it’s safe for pedestrians.

• Helmets are often mandatory for under-18s and recommended for everyone.

For cars and mopeds:

• Always respect posted speed limits.

• Never stop or park in bike lanes.

• Be extra careful in delivery zones and pedestrian-heavy areas.

• Maintain safe passing distances: in many countries this means at least 1 meter at low speeds, and 1.5 meters at higher speeds.

If You Are Involved in or Witness an Accident

• Ensure your own safety first. Move yourself and your vehicle out of traffic if possible.

• Call local emergency services (e.g., 112 in most European countries) if there are injuries or significant damage.

• Report the incident through the Wolt courier app under Support so our team can assist you.

• Provide clear details – describe what happened, include time and location, and attach photos or video if possible.

• Wolt will follow up to support you and, if needed, investigate further.

We know that many courier partners choose to deliver during bad weather because of higher demand. While we appreciate your dedication, your safety always comes first. Rain, snow, ice, wind, and fog all increase the risk of accidents, so please take extra precautions in these conditions.

In rainy conditions:

• Reduce your speed.

• Brake earlier and more gradually.

• Avoid sharp or sudden turns.

• Keep your bike, scooter, or car lights on at all times.

For micro-mobility couriers (bikes, e-bikes, scooters):

• Wear waterproof and reflective clothing to stay visible.

• In snowy or icy conditions, pause deliveries unless your equipment is winter-ready (e.g., studded tires, proper brakes, suitable footwear). Ice can be nearly invisible (“black ice”) and very dangerous.

For car couriers:

• Use season-appropriate tires.

• Increase braking distance significantly in snow, ice, or wet roads.

In low visibility (fog, dusk, heavy rain):

• Always use lights (white front, red rear).

• Wear reflective or high-visibility gear.

• Be extra cautious in tunnels, overpasses, and shaded areas where ice and moisture can linger.

🚨 Important: If at any time you feel unsafe, pause deliveries in the app and report conditions through Support. Your safety is the top priority – there is never a penalty for choosing not to deliver when conditions are unsafe.