Wolt Drive Subcontractors

Company

Wolt Drive customer provided data

Processing location

Role

Transfer mechanisms

Notes

Wolt Enterprises Oy and Wolt group affiliates

Country of delivery and primarily within the EU

Processor

SCC

Local Wolt company and Wolt Enterprises Oy acting as processor

Wolt Courier Partners and fleet couriers

(when not Wolt employees)

First name, first letter of surname, address, additional delivery information provided by the client/customer.

Exceptions:

Phone number in countries where Twilio is not available.

Full surname in pick-ups from individuals (“venueless”)

Country of delivery

Processor

No transfer.

For fleet partners, no transfer without Wolt’s prior permission; SCCs used if permitted.

Used for performing the delivery

Twilio Inc. (101 Spear Street, 1st Floor, San Francisco, California, 94105, USA)

Phone number

Outside EU

Processor

(Note: Also the teleoperators become controllers for traffic data in case of using text messages or phone calls)

BCR

(pre-GDPR approval, primary)

SCC (secondary)

Used for sending text messages and calling customers

Messente Communications OÜ (Akadeemia 3, Tartu, Tartumaa 51003, Estonia)

Phone number

EU (DE, EE)

Processor

(Note: Also the teleoperators become controllers for traffic data in case of using text messages or phone calls)

No transfer without Wolt’s prior permission. SCCs if permitted

Used for sending text messages

MongoDB, Inc. (1633 Broadway 38th floor, New York, NY 10019, USA)

All

EU (AWS eu-west-1)

Processor

SCC 

Used for data storage

Datadog, Inc. (620 8th Ave 45th Floor, New York, NY 10018, USA)

Log events, metrics

EU

Processor

SCC 

Used for log events and metrics

Elastic International BV  (Keizersgracht 281, 1016 ED Amsterdam, the Netherlands)

All

EU (AWS eu-west-1)

Processor

SCC

Used for data (log) management

Amazon Web Services, Inc. (410 Terry Avenue North Seattle, WA 98109, USA)

All

EU (AWS eu-west-1 and CloudFront globally (*))

Processor

SCC

Used for running Wolt

Aiven Oy (Antinkatu 1, 6th Floor

00100, Helsinki, Finland)

All

EU (AWS eu-west-1)

Processor

SCC 

Used for data storage

Intercom R&D Unlimited Company (55 2nd Street, 4th Floor, San Francisco, CA 94105, USA)

None, unless end customer contacts Wolt Support, in which case email address and support discussion

Outside EU (AWS us-east-1)

Processor

SCC 

Used for Wolt support

Google LLC (1600 Amphitheatre Parkway Mountain View, CA 94043, USA)

Address

Outside EU possible

Controller (if address is personal data)

SCC

Used for geocoding.

GoogleTerms of Service, Terms of Use and Privacy Policy applying

(*) CloudFront is a Content Delivery Network (CDN) and a Web-Application Firewall (WAF), and it is a global (“region-less”) AWS service. Traffic to/from entities outside the EU/EEC may be routed through CloudFront servers that are close to them and therefore may reside outside the EU/EEC.