FAQ for Wolt couriers
Here is everything you need to know about working with Wolt in Luxembourg. Click on a category to read our answers to frequently asked questions.

Being a Wolt courier
What does a courier partner do?
What are the Wolt courier partner's responsibilities?
Can Wolt courier partners make deliveries for competitors of Wolt?
Can I share my account with others as a Wolt courier partner?
What does delivering through Wolt offer that a traditional delivery job does not?
How are tasks allocated to a courier partner?
How many hours can a courier partner deliver on the platform?
Applying to deliver with Wolt
1
Submit your documents
2
Get approved
3
Start delivering & earning money
How can I apply to become a Wolt Courier Partner?
What are the requirements to be a Wolt courier partner in Luxembourg?
What are the stages of the application process?
How long does the application process take?
What documents do I need to submit?
How and where do I hand in my documents?
Is it possible to do deliveries in multiple countries as a Wolt courier partner?
When can I start delivering?

Earnings and payments
How much can I earn as a Wolt courier partner?
How much am I paid for the tasks I deliver with Wolt?
How do I handle my taxes?
Opening hours
How much can I earn in tips?
When do I get paid?
How can I see how much I’ve earned?
Which payment method does Wolt use?
How can I change my payment details (e.g. bank account)?

Vehicle and gear
Which type of gear will I need to deliver with Wolt?
What types of delivery vehicles can I use?
Where can I get the gear I need for deliveries?
Do I have to use gear from Wolt?
Do I have to pay for my gear?
Can I change my delivery vehicle?
What do I do if the gear is lost or broken?
Health, safety and insurances
What can I do if I get sick?
What can I do if I want to take a break from Wolt?
What can I do if I have an accident?
How am I insured while delivering with Wolt?

Wolt Partner App
How do I log in to the Wolt Partner App?
How can I change my name in Wolt Partner App?
How can I change my email address in Wolt Partner App?
How can I change my phone number in Wolt Partner App?
How can I change my PIN code in Wolt Partner App?
How can I deactivate my account?
What is a pick-up task?
What is pick-up information?
What is a drop-off task?
What is drop-off information?
What is a “Bundle task”?
How do I know how much I get paid for a task?
Why did my task disappear from the app?
How do I get the total kilometers from the app?

Delivering on the platform
What can I do if an order from a venue is late?
What can I do if I can’t find the customer?
What can I do if I can’t reach the customer?
What can I do if there is a large order delivery?
What can I do if an order is damaged?
What can I do if I have spilled/damaged food during a delivery?
How and when do I mark the task as “completed”?
How can I report that I will be late to the restaurant due to traffic/parking or other issues?
Courier-partner identity: Why do I need to verify my identity?
Courier-partner identity: How do I verify my identity?
