FAQ for Wolt courier partners

A courier partner picks up from venues orders which he/she has accepted via Wolt courier partner application and delivers them to the customers in the best possible quality.

Courier partners will use their own equipment, including a vehicle of choice (car, bike, or scooter) and their own smartphone. Like all entrepreneurs, Courier Partners are in charge of their own: taxes, driving log, insurances, compulsory motor vehicle insurance (if they make deliveries with a car or a scooter), pension security, and financial security during periods of illness and unemployment. Courier partners are also responsible for complying with local legislation, incl. all traffic regulations and they may not jeopardize the safety of other users of the platform incl. restaurant/retail/Wolt employees and customers. According to the service agreement the misuse or distribution of any personal information is strictly forbidden.

Vilnius, Kaunas, Klaipėda, Šiauliai, Panevėžys, Alytus, Marijampolė, Palanga, Jonava, Utena, Mažeikiai.

There is no legal restriction for our Courier Partners to deliver for competitors as long as it does not affect quality of service in Wolt.

If you know someone who would like to deliver with Wolt you can recommend them to register as a courier partner but it is not allowed to share your account with others. You are responsible for all the orders delivered via your account.

Delivery through Wolt gives you flexibility and freedom! You can choose when and how you deliver.

All tasks are automatically allocated to a courier partner through our algorithm by ensuring that the order is delivered to our customer as soon as possible. The task is shown to a courier partner in the Wolt Partner app with all the order details and then it is up to them to decide whether they want to accept the offered task.

This is up to you! You have total freedom in choosing when, how, and for how much time you will be delivering (you are your own boss)

Download the Wolt Partner application from Google Play or App Store and submit your application.

The only requirements are a vehicle that you can deliver with, and a mobile device compatible with the Wolt Partner application with internet connection. You also need to be at least 18 years old to become a courier.

Firstly, you need to download the Wolt Partner app and submit your application. We will send you a link to our introduction videos where you will find out all the important information. Then you upload the necessary documents to the app. Last but not least, you will sign the contract and order your delivery equipment. After these quick steps you are ready to start delivering with Wolt.

Filling the application form should not take more than 15 minutes. The time to approve your application will depend on your delivery city you applied for - but it could be as quick as just a few days!

Lithuanian passport, ID card or residence permit, self-employment under an individual activity certificate and a selfie. Company registration certificate (only if you operate through a company)

After viewing the introduction presentation, you will be able to submit the necessary documentation in the Wolt Partner application.

In Lithuania you can deliver in all cities where Wolt operates. All you need to do is to contact the Support Team for the change. If you want to deliver in another country, you need to contact their support.

As soon as you have completed all the required steps and picked up your gear, you are ready to start delivering.

This is most likely due to the higher volume of incoming applications. Do not lose patience, we will get back to you as soon as we can!

As a Wolt courier partner you are paid for each delivery and your earnings often depend on how busy the Wolt platform is when you go online, which orders you deliver and how efficient you are. You can increase your chances of higher earnings by delivering in the peak hours which are from 11:00 to 13:30 for lunch, and 16:30 to 20:00 for dinner. During the weekends there is high demand during the whole day.

Each order has individual pricing. Before you accept or decline an order, you will be able to see the suggested amount of earnings you can receive if you deliver the order. This amount is affected by: distance of the order, type of order, weather conditions, rush hour and much more.

Kindly note, that we do not give tax advice. For tax related matters, kindly contact VMI. Taxes are handled by youself if self employed or your company if you deliver through company.

There are typically two “peaks” in a day, when there are most orders available. These would be the lunch peak (around 11:00 to 13:30) and dinner peak (around 16:30 to 20:00). By coming online during these peak hours, you maximize your potential earnings, as there would be most tasks available during these times. It’s a good idea to come online early enough in time for the peaks to maximize the potential. Also deliver when others are not - there are less couriers and more orders during rainy/snow days.

Any tip given by a customer goes to you in the total amount. Customers can tip in the app or by cash.

Courier Partners have full freedom to choose how and when to deliver with Wolt. This also means that Wolt cannot guarantee a specific amount of delivery tasks, but you can see the status of your city in your app before you go online. If the app is "normal" or "busy" you will have a good chance of being offered orders to deliver. The invoiced amount (how much a Courier Partner earns) depends on how many deliveries you complete during a payment period.

Wolt pays you the invoiced VAT-inclusive fees in schedule communicated by Wolt (but not less than twice a month), and emails you a proof of payment. It is up to you to settle your tax and social insurance contributions.

Courier Partners can at all times view their accumulated earnings in the Courier Partner app. Courier Partners can see the earning statistics from Wolt Partner App. Open Wolt Partner App → Menu → Statistics.

All payments will be transferred to the bank account specified in your contract details.

Please contact us via Support team so we can change your payment details.

You will need a thermal bag for deliveries which you can order during the last stage of onboarding. In case of need, you can book additional gear such as jacket and cap/beanie.

Wolt Courier Partners can make deliveries with, for example: a car, motorcycle, scooter, bicycle...etc. During the partnership you can change the delivery vehicle. As long as you have all the required licenses to operate the vehicle of choice and have an appropriate delivery gear for that vehicle.

You will be able to order the gear during the onboarding process via link we will provide and it will be delivered to your address. If you are located in Vilnius, you can pick-up the gear from our partners warehouse.

You don’t necessarily have to use Wolt gear. But you do have to have gear that is safe for delivery and fulfills any applicable food safety requirements and safeguards food safety.

Yes. It is possible to switch between vehicle types, all you need to do is contact the Support Team and change your gear.

Do not hesitate to reach out to us and we will do our best to help you.

We recommend you to take time off to recover and get back whenever you feel ready to do so. You are free to decide when and whether you will deliver with Wolt.

If you get COVID-19 it is important to stay at home, limit contact with other people and strictly follow the recommendations to prevent the spread of the virus. You can return to delivering after having a negative test.

You are free to take a break from Wolt whenever you feel like. However, if you want to take a longer break, don't forget to return your gear.

You are free to take a break from Wolt whenever you feel like. However, if you want to take a longer break, don't forget to return your gear.

In case of an accident you can contact Support team and let them know if they can assist you in any way. Afterwards, you can make a claim to Collective Benefits insurance programme provided to you you by Wolt. You can make a claim though the link under the insurance tab within your Wolt Partner app.

Visi „Wolt“ kurjeriai-partneriai Lietuvoje gali nemokamai naudotis „Onsi Benefits“ teikiamu „Draudimu nuo nelaimingų atsitikimų“ ir „Civilinės atsakomybės draudimu“. Daugiau informacijos apie „Onsi Benefits“ draudimą ir kaip pateikti pretenziją rasite čia.

Jei turite klausimų apie „Onsi Benefits“ draudimo planą arba apie pateiktą pretenziją, kreipkitės į „Onsi Benefits“ klientų aptarnavimo skyrių el. paštu wolt@onsi.com.

After downloading the Wolt Partner App, press Log In button and eneter your country telephone code and your phone number. Then you will receive SMS with a 6 digit code that you need to enter in the relevant place in the app. That's it! You are now logged in!

If a Courier Partner would like to change details in their profile such as name, phone number or email, the most efficient channel to assist in this matter is our Support team.

If a Courier Partner would like to change details in their profile such as name, phone number or email, the most efficient channel to assist in this matter is our Support team.

If a Courier Partner would like to change details in their profile such as name, phone number or email, the most efficient channel to assist in this matter is our Support team.

Each PIN code is generated every time you log in Wolt Partner app and it is for one time use.

You can contact our Operations Team and ask your account to be set offline. Please keep in mind that you need to return all the remaining gear.

A pickup task is the task of a Courier Partner picking up food/orders from a given restaurant or store. The pickup task is shown as a ‘pickup notification’ in the Partner App.

When you swipe to start a pick-up task, the pick-up information will appear on your screen. This will contain the address and all other relevant details you need to know to be able to pick up the order from the venue, eg. what door to enter through, or where you can pick up the order within the location. Please read the pick-up information information carefully.

A dropoff task is the task of a Courier Partner delivering food/orders from a given restaurant or store to a given customer location.

Drop-off information includes the customer's address, customer name, info about whether the customer wants contactless drop-off, additional user note if user has left it and the call button in case you need to call the customer. You are also able to send the address to the navigation app of your choice using the navigation button in the top right corner.

Before, 12.06.2023, there were two task modes in the ‘’Settings’’ section of the Partner App.

1. Single task mode: This means one task at a time

2. Bundle task mode: This means the possibility of multiple tasks at a time (note: Not all tasks will be bundled and you may still receive a single task in this mode)

However, on 12.06.2023, single delivery mode was removed and the ONLY available mode is now Bundled Task mode.

This is because the "Bundled Delivery" mode provides better opportunities for the courier partners to enhance their earnings.

“Bundled Delivery” mode is now by default and the app will not ask you to pick a mode (make sure you are using the updated version of the Partner App).

In “Bundled Delivery” mode, courier partners can still reject a task(s) that they don’t want to perform, simply with a push of a button.

Courier Partners can schedule when they want to go offline in Bundled Mode.

Most probably this happens when your device has lost its signal and the task has already been accepted by another courier partner. We recommend checking our GPS guide!

You can see your total kilometres driven by clicking on the “Stats” tab in the Wolt Partner app, where you can see the distance traveled in the desired time interval.

If an order is significantly late, you can contact support to unassign it from you, or you can choose to wait as well.

You can unassign yourself from tasks that you are unable to pick-up 📲

Our courier partners have the option to cancel any orders that are not acceptable to them! If you are not happy with an order and do not want it delivered, you just need to click on the cancel/reject button.

If you run low on battery or your vehicle breaks down on the way to the Merchant, you can now cancel a task without contacting our Support Team.

How do self-unassigns work?

As always, you still have the freedom to accept or decline any tasks you are offered. Once you have accepted a task, it is yours to pick-up and deliver unless you experience unexpected issues.

If you run low on battery or experience issues with your vehicle before you reach the pick-up location, you can now unassign yourself from the task quickly and easily. You can do this up to 3 times per month but you can always contact our Support Team if you are unlucky enough to experience unexpected issues more than 3 times during one month.

If your issue occurs very close to the pick-up location or on your way to the customer, you will still have to contact our Support Team to unassign yourself from the task and coordinate what will happen with the order you picked up.

If you can't find the customer, try contacting them by phone. If you are still unable to contact the customer, we recommend that you contact Wolt Support for assistance.

If you can't reach the customer, we recommend that you contact Wolt Support to see if they can help you find the customer. If the customer will not get in touch, the Wolt Support will tell you the next steps.

In case of a large order that does not fit in your bag, we recommend you contact the support team so we can send another Courier Partner to help you.

If the order got damaged please take a picture of it and forward it to the support team, so we can contact the venue and the customer accordingly. The support team will guide you through your next steps on how to handle the order.

We recommend you contact the Support Team and send a picture of spillage/damage so we can evaluate how the situation can be handled. Please note that in case your gear got stained, we recommend you clean it as soon as possible to maintain a professional appeal.

We strongly recommend that courier partner only click "Order Delivered" when the order has actually been delivered to the customer's hands or door. Timely notification of order completion will help to avoid misunderstandings and will also have a very positive impact on the customer experience.

As you will spend most of your time on the road, we recommend that you prioritize your safety and the safety of others. Contact Wolt Support Team to let us know that you will be late arriving at the venue due to traffic.

If you need to change your delivery area, please contact the support team and they will help you.

Because the application process is different for each country, please contact our support team or support from the country you wish to apply and you will get further information.

City transfers are done instantly. All you need to do is contact the Support Team.

We are sorry to hear that you have decided to end the partnership. However, you can always come back and renew our partnership! If you decide to end the partnership, please contact us through Wolt Partner app.

Wolt can end our partnership in case there is a violation of any of the terms included in your contract. Some cases of ending partnership may include things like unsafe handling of the orders, insulting behavior to the customer, inapropriate contact towards the customer/restaurant/support or sharing your account with other people.

You can contact Wolt Support team whenever a delivery doesn't follow the regular processes of pick up or drop off. Also in case of emergency (e.g. accident) please dont hesitate to reach out to us. We recommend checking support tab to find out paths and topics you can select from!

You can contact Wolt’s support team in the live chat. Open the menu in the Wolt Partner app’s top-left corner, and select ‘Support’. You can choose a specific topic and the right team will help you solve the problem.

Different cities that we operate in might have different opening hours. Kindly contact our Support for more information or check out our courier partner website.