Wolt Rewards Program - Japan

The Wolt rewards program (“Program”) is owned and operated by Wolt  ("Wolt," "we" "our" or "us"). These Wolt Rewards Program Terms ("Rewards Program Terms") are between You ("User" "Users" or "you") and Wolt and/or its affiliates and govern our respective rights and obligations. The Program is also subject to our User Terms of Service and Wolt Privacy Statement, as well as all other applicable terms, conditions, limitations, and requirements, and shall apply to and be incorporated herein by reference.  All capitalized terms used herein shall have the same meaning as defined in the User Terms of Service. The Rewards Program Terms, together with applicable terms related to any promotional offers provided to you for use with the Program, constitute the entire agreement between you and Wolt related to the Program. Wolt may update or terminate the Rewards Program Terms and the Program at its sole discretion. If we make changes to the Rewards Program Terms or terminate the Program, we may notify you by email and/or post new Rewards Program Terms at the Wolt website. You agree to any updates to the Rewards Program Terms by participating or remaining in the Program.

Eligibility and Enrollment

Individuals who are registered Users of the Wolt Service become automatically enrolled to the Program. To remain eligible for the Program, you must maintain an active Wolt account (“Account”) with us. 

Benefits

(1) Wolt Points

Users are eligible to receive Wolt Points ("Points") based on the total amount of the Item subtotal after applying any applicable discounts or promotions, as defined in more detail in the Wolt Service. Any other fees paid in connection with an Order, including but not limited to, tips, delivery fee, service fee or other surcharges are excluded from the Item subtotal amount and do not accumulate Points. Points may be received from all types of orders. Certain item specific restrictions may apply. Guests in a group order are not eligible to receive Rewards if they do not pay for the order in the Wolt Service. Users are eligible to accumulate Wolt Points only from eligible purchases made within the country where the User holds an Account. Certain purchases, such as, purchase of gift cards or charity donations or payment of Wolt+ subscription fee are not eligible to accumulate Wolt Points.

(2) Challenges

Certain limited-time promotions, including but not limited to ordering from specific venues, adding specific items to your order, or completing a certain number of orders, may enable you to receive additional Points ("Challenges"). You must redeem the Points accumulated by completing Challenges as defined in more detail in the Wolt Service.

(3) Finalization, Adjustment and Disclaimer

Points will be finalized and available in your Account when the Order has been completed, or in case of Challenges, when you claim the Points in the Wolt Service. The conversion ratio and any additional rules of Points will be notified to you through the Wolt Service, which is subject to change from time to time at our sole discretion. Points earned through the Program have no cash value, are non-transferable, cannot be exchanged or returned for another product or service, or subjected to a monetary refund, and you have no property rights in or to Points. Points credited to your Account will be nullified, decreased, or reversed if all or part of the purchase is returned, cancelled, refunded, substituted, missing, or if the credit is obtained through fraudulent or other activity that violates these Rewards Program Terms or the User Terms of Service as determined by us in our sole discretion. We are not responsible for Points lost or redeemed due to fraudulent activity by you or any third party. We are not responsible for Points that are lost, stolen, or otherwise destroyed. The sale, barter, transfer, share, combining, or assignment of any Points offered through the Program, other than by us, is expressly prohibited. Any applicable tax liabilities resulting from Points earned under the Program are the responsibility of the User.

(4) Redemption

Users may redeem Points they validly possess towards orders within the country where the User holds an Account. Points can be used interchangeably with Japanese yen in accordance with the rules of Wolt at the time the User finalizes the purchase process by making a payment to Wolt ("Checkout"). The conversion value of the Wolt Point as to Japanese Yen at Checkout is subject to change from time to time at our sole discretion.

(5) Wolt Points Expiration

Points will expire based on User activity, such as, using Points, receiving Points or earning Points by completing Challenges (“Qualifying Activity”). The expiry date of your Points is dynamic and is recalculated following each Qualifying Activity. If you have not had a Qualifying Activity in six (6) consecutive months, all of your Points will automatically expire on the first day of the following month. Please note that upon expiry, all Points will be removed from your Account and cannot be reclaimed or used after that. If the expiration date is approaching, you will be able to check the expiry date in the Wolt Service.

Termination and Modification

(1) The Program and its benefits are offered at our sole discretion. We may, in our discretion, cancel, modify, restrict, or terminate these Reward Program Terms, the Program, or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of Points already accumulated or earned and/or the ability to redeem accumulated Points.

(2) Upon the closure of your Account, Points will be removed from your Account. Removed Points are no longer redeemable and cannot be used toward any order.