Wolt+ Subscription Terms and Conditions

Wolt+ Subscription Terms and Conditions

These terms and conditions govern your participation in and use of the Wolt+ subscription, offered by Wolt Enterprises Deutschland GmbH, Stralauer Allee 6, 10245 Berlin, registered in the commercial register of the Local Court of  Berlin Charlottenburg under HRB 217122 B (“Wolt” or “us”) that renews automatically and includes specific benefits and discounts defined in the Wolt Service (hereinafter “Subscription” or “Wolt+”). The Subscription is subject to these Wolt+ Subscription Terms and Conditions (“Wolt+ Terms and Conditions”) and our User Terms of Service and Purchase (“User Terms of Service”). 

“Partner”, “User”, “Wolt” and “Wolt Service” are defined in the User Terms of Service and have the same meaning as defined in the User Terms of Service. “Order” is defined as a purchase of products offered through the Wolt Service.

1. WHAT IS WOLT+?

Wolt+ in a nutshell: 

  • The Subscription is applicable for Partners marked with the W+ logo in the Wolt Service (“Eligible Partners”). 

  • If your Order does not meet the minimum order value (if applicable) or you are outside the maximum delivery distance calculated between the Partner’s location and your delivery address (“Delivery Range”), you will not be eligible to receive the benefit of free delivery fee with your Subscription. 

  • The annual Subscription will automatically renew for an additional year unless you cancel it. After the first contract year, you can cancel the Subscription with one month's notice in your user profile before the contract renewal in the Wolt Service.

  • The monthly Subscription will renew automatically for 30 days after the monthly payment period unless you cancel the Subscription. You can cancel anytime in your user profile in the Wolt Service. 

  • In case of a monthly Subscription, the subscription fee (“Subscription Fee”) is charged on a monthly basis, in the case of an annual Subscription, it is charged on an annual basis.

  • The Subscription is offered for a monthly subscription fee (“Subscription Fee”) payable at the start of the relevant subscription period.

  • The Subscription is applicable only in the country where you have purchased it. 

Wolt+ is an automatically renewing membership program requiring recurring payments of a Subscription Fee. With the Subscription, the User can receive specific benefits and discounts defined in the Wolt Service or other locations as relevant from time to time and can be used for Orders placed by the User through the Wolt Service. 

By buying the Subscription you agree to these Wolt+ Terms and Conditions and the specific terms detailed in the Wolt Service about the Subscription. You also agree to have your payment method charged monthly or yearly, depending on your Subscription term, in every billing cycle on a recurring basis during the term of your Subscription. The Subscription is subject to change so please make sure you check the current details of the Subscription in the Wolt Service.

The benefits granted with the Subscription are applicable for Orders placed with Eligible Partners with a minimum order value defined in the Wolt Service. 

Subscription benefits may be redeemed only at Eligible Partners, as indicated in the Wolt Service. Wolt reserves the right to change the Eligible Partners for the Subscription benefits at any time with or without notice. Subscription benefits are subject to geographic availability, and fees such as service fee, taxes or other fees may apply to your Order.

With the Subscription, User is eligible to receive deliveries with no delivery fee at selected restaurants and stores and other benefits as defined by Wolt from time to time in the Wolt Service. Partners that are included in the Subscription program are marked with a W+ logo in the Wolt Service. Look for the W+ sign next to the Partner’s name to see with which Partners you can enjoy Wolt+ benefits.

Additional details on the Subscription are available in the checkout before you purchase the Subscription in the Wolt Service and will include important terms, such as where and when the Wolt Subscription may be used, the available benefit(s), the cost and the billing interval of the Wolt Subscription. Please review the details of the Wolt Subscription in the Wolt Service before purchase. 

You are able to view and manage your Subscription by tapping the tab Wolt+ in your user profile in the Wolt Service. You can see and manage the settings including payment method, Subscription end date, next payment date and country where your Subscription is valid through your user profile. 

2. PURCHASING WOLT+

When registering to participate in Wolt+, the Wolt+ Terms and Conditions conditions are included as part of the contract. If you do not agree to these terms, you will not be able to participate in Wolt+. Participation in Wolt+ also requires an active Wolt account. In case of deletion or temporary or permanent blocking of the Wolt account, participation in Wolt+ is not possible. The User Terms of Service apply to the registration of and use of the Wolt Service.

You can purchase Wolt+ directly in the Wolt Service by tapping the “Get Wolt+” tab or start your free trial as applicable in the Wolt Service. You can see details of your Subscription (the Wolt+ Terms and Conditions) and choose payment method before confirming the purchase of Wolt+. Wolt will confirm the conclusion of the contract by message or offer you the services of the program or request payment from you (depending on what happens first). There is no entitlement to receive an offer or to conclude a contract for the participation in Wolt+.

You can buy the Subscription for one month or one year and you will be billed in advance on the basis of your Subscription period. When you purchase the Subscription, you'll be charged the Subscription Fee for your first billing cycle on the date of purchase, which activates Wolt+ for the term detailed in your user profile. 

The billing cycle is based on the initial purchase date and the payment method you selected when purchasing the Subscription will be charged in accordance with the payment cycle. You can change your payment method in the Wolt+ tab in your user profile. If you do not want Wolt Subscription to automatically renew, you can cancel your Subscription in accordance with Section 4 below.

If we are unable to process your payment, Wolt will ask you to select a different payment method. If your payment fails during the recurring payment cycle, we reserve the right to terminate your Subscription automatically or to charge the Subscription Fee after a pre-defined period retroactively calculated from the original payment cycle start date. In addition, if your payment is declined, we will periodically over the course of a billing cycle automatically attempt to charge the payment method you selected to debit the Subscription fee to help you enjoy the benefits of your Subscription again and/or may attempt to debit the Subscription Fee from another payment method.

We may offer some Users a free trial or other promotional subscriptions to the Wolt Subscription. Free trials may be limited in Wolt’s sole discretion, including based on eligibility or duration of free trial. If you are offered a free trial, you are required to add a payment method for the Subscription before starting the free trial.

We will automatically renew your Subscription after the free trial and charge the payment method you chose when starting the free trial. You can cancel the Subscription anytime through your user settings in the Wolt Service. If the Subscription is ever terminated for any reason, you shall not be eligible for a free trial on any subsequent Subscription of Wolt+.

3. RESTRICTIONS TO THE SUBSCRIPTION

Your Subscription is for personal use and only consumers are eligible to purchase Wolt+. The Subscription benefits are only available in the country where the User purchased the membership.

Under the Subscription, you are eligible to receive deliveries with no delivery fee on eligible Orders. You will only see the Partners eligible for Wolt+ that are within the applicable Delivery Range in the Wolt Service. Please note that service fee and other fees as applicable may still apply to your order.

Eligible orders are orders that are placed with an eligible Partner and meet that Partner’s minimum order value. The minimum order value is communicated to you at the time of subscribing and when placing orders through the Wolt Service. Minimum order values may vary from time to time and may differ between the eligible Partners. Wolt reserves the right to change the minimum order value for any Partner at any time. The current minimum order value for each Partner is always visible in the Wolt Service, and the general minimum order value is communicated in the Wolt+ section of the Wolt Service.

Look for the W+ sign to see which Partners provide delivery without delivery fee close to you. The selection of such partners varies depending on your delivery address. This means that delivery fee can apply when you order from Partners that are outside the Delivery Range.

If you have allowed location tracking, you will see Wolt+ Partners within the Delivery Range from your current location. If you have not allowed location tracking or indicated a delivery address in the Wolt Service, you will see venues within the Delivery Range in the center of your current city.

4. CANCELLING YOUR WOLT+ SUBSCRIPTION

You can cancel your Subscription in the course of the day preceding the renewal date of your Subscription. You can cancel your subscription in the “Manage Membership” tab in your user profile in the Wolt Service.

If you cancel your Subscription, you will still have access to the benefits of Wolt+ until the end of the ongoing payment cycle that you have paid for. All monthly payments are non-refundable and non-transferable and will not be refunded for any cancellation initiated during a billing cycle. If you cancel during the free trial period, the Subscription will be terminated immediately.If you do not cancel your annual Subscription before the end of the first year, it will automatically renew for another year. The Subscription Fee will be charged at the beginning of the renewal period. In the event of an early cancellation during the renewal period, the Subscription Fee will be refunded proportionally.

If you participated in a free trial or other promotional subscription period for Wolt+, you may cancel within the first 48 hours of your paid Wolt+ subscription and receive a full refund of your Subscription  Fee (as applicable).

If you cancel your Wolt+ Subscription within the first 48 hours and have not placed a Wolt+ -eligible order during that period, Wolt may, in its sole discretion, refund your Wolt+ fee.

Your right of withdrawal as a consumer and your right of extraordinary termination shall remain unaffected by the provisions of this Section 4.

5. CHANGES TO THE SUBSCRIPTION

Wolt may modify the terms and contents of the Subscription or stop offering the Wolt Subscription in one or several countries and reserves the right to do so. However, we will not make changes to the Subscription that have a notable adverse affect on you without giving a minimum of a 14-day prior written notice. Changes increasing your subscription fee are given a 45-day prior written notice. The changes will enter into force automatically after the notice period, but you can cancel your subscription in accordance with the instructions in Section 4 above. 

Wolt is entitled to terminate the Subscription of a User with immediate effect if: (i) the User abuses the Wolt Service or Subscription or causes any harm or detriment to the use of the Wolt Service or the Partners or Wolt or Wolt’s employees; (ii) Wolt has reasonable belief of fraudulent acts by the User when using the Subscription, or (iii) the User otherwise fails to comply with the obligations arising from these Wolt Subscription Terms or applicable laws. Wolt reserves the right to withhold already paid Subscription charges if the Subscription is terminated due to a circumstance defined in this section.

6. PROCESSING OF PERSONAL DATA

Wolt’s privacy statement available here describes our processing of personal data in relation to the Subscription. 

We will not use or collect any additional personal data from you due to the Subscription, except the details of your Subscription plan, including the price, payment method, validity time, benefits included and whether a minimum order value and Delivery Range applies. 

Wolt processes the above personal data to be able to offer the Subscription to you under the contract between you and Wolt. We use the data to enable you to use the benefits of your Subscription and show the status and handle your payments of the Subscription. If you contact our customer service, we will use the information provided by you to answer your questions or solve your complaint. 

Wolt processes the personal data to perform our contractual obligations towards you and to comply with legal obligations.

7. CASHBACK PROCESS

For users with an active Wolt+ subscription, Wolt may decide to grant benefits in the form of cashbacks from pick-up orders as described below.

  • The user will get 5% from the value of a takeaway order as Wolt Credits.

  • The cashback benefit is available on all Wolt+ venues that offer takeaway

  • The Wolt credits granted are valid for 30 days after which they will expire.

  • The credits are not redeemable and can only be used in the Wolt Service.

  • The maximum total value of the credits that can be issued through the cashback process for a single purchase is 5.00 EUR.

  • Cashback is not issued for purchases of alcoholic beverages, charity donations, gift card purchases or subscription renewals/purchases.

  • Wolt reserves the right to disable the cashback process for a user whose payment for the Wolt subscription is delayed/unpaid for the ongoing period.

8. DEFECTS AND COMPLAINTS

Please contact support@wolt.com without undue delay in case you notice any unauthorized charges on your Subscription payment method or in case you have a complaint with the Subscription.

The Subscription and/or any of its features may be unavailable, inaccurate or interrupted from time to time for a variety of reasons and Wolt does not warrant a certain availability of the Service. 

Wolt+ and all the information accessible through it are provided for information purposes only on an "as is" and "as available" basis. We make no warranties, representations, or guarantees of any kind, express or implied, including but not limited to, accuracy or completeness of the Subscription or the availability thereof. 

To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties or merchantability and fitness for a particular purpose of the Subscription.

In the event of any contradictions, the provisions of Wolt+ Terms and Conditions shall prevail over those of the User Terms of Service. The definitions set forth in the User Terms of Service shall apply.

9. Right of withdrawal for consumers

As a consumer you are entitled to the following right of withdrawal: You have the right to cancel this contract within 14 days without giving any reason. The revocation period is 14 days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Wolt Enterprises Deutschland GmbH, Stralauer Allee 6, 10245 Berlin, e-mail: support@wolt.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form for this purpose, but it is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation. If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with respect to this contract, compared to the total scope of the services provided for in the contract.

Sample cancellation form (If you wish to revoke the contract, please complete and return this form).

To Wolt Enterprises Deutschland GmbH, Stralauer Allee 6, 10245 Berlin, e-mail: support@wolt.com:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*).

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of consumer(s) (only in case of paper communication)

Date

(*) Delete where not applicable.