Paper grocery bag with the Wolt logo filled with fresh vegetables, fruits, and herbs spilling out against a bright blue background.

Freshness Guaranteed – Terms & Conditions

What is the Freshness Guarantee?

At Wolt, we want your weekly grocery shop to feel as fresh as if you picked it yourself. If any fruit or vegetable in your order does not meet your expectations, we will make it right. If you are not satisfied, you will receive a refund in Wolt credits.

Paper grocery bag with the Wolt logo filled with fresh vegetables, fruits, and herbs spilling out against a bright blue background.

How it works

If something is not fresh enough, contact Wolt Support within 48 hours of receiving your order. Our team will review your claim and, if eligible, issue a full credit refund for the affected items, up to 20€ per order.

What is included

  • Fresh fruits

  • Fresh vegetables

  • Items that arrive damaged, bruised, poor in quality, or otherwise not meeting your expectations

What is not included

  • Claims submitted later than 48 hours after delivery

  • Items stored incorrectly after delivery

  • Suspected misuse or fraud

  • Non-fresh categories such as pantry goods, beverages, or household items

Refund method

Refunds are provided only as Wolt credits and only up to a maximum amount of 20€ per order. Credits are not transferable and cannot be exchanged for cash. Orders paid via Klarna will be refunded with the same payment method and not as Wolt Credits. In all other respects, Section 3.4 of the Wolt User Terms of Service and Sale applies.

Participating stores

The Freshness Guarantee is valid only at selected participating EDEKA partner venues.

Campaign period

The campaign runs from 2–14 January 2026 unless extended or ended earlier.

Additional information

Wolt may modify or end the campaign at any time. Abuse of the offer may result in refusal of future refunds. By submitting a claim, you agree to these Terms and Conditions. In all other respects, Wolt's User Terms of Service and Sale apply.

Participating cities:

Aachen, Berlin, Bonn, Chemnitz, Cologne, Dortmund, Dresden, Düsseldorf, Freiburg im Breisgau, Hamburg, Hanover, Ingolstadt, Koblenz, Leipzig, Munich, Nuremberg, Stuttgart

Participating partner venues:

Aachen – EDEKA Geldermann Augsburg – EDEKA im Hochfeld; E xpress Augsburgerstr.; EDEKA Pfersee Berlin – EDEKA Weiß; EDEKA Meissner; EDEKA Lenz; EDEKA Treugut Heidelbergerstr.; EDEKA Colombino Hildburghauser Str.; EDEKA Gerstmann; EDEKA Schatz; EDEKA Schatz Miraustraße; EDEKA Baumschulenstraße; EDEKA Schlender Berlin-Weißensee; EDEKA Treugut Bülowstr.; EDEKA Gelver; EDEKA Lenkeit; EDEKA Meissner Bismarckstr.; EDEKA Görner; EDEKA Hilbrecht Bonn – EDEKA Kipping Lengsdorf; EDEKA Stolle Chemnitz – EDEKA Center Dietrich Dortmund – EDEKA Dörfer Geßlerstraße; EDEKA Dörfer Brackeler Hellweg; EDEKA Patzer Dresden – EDEKA Center Scheller Düsseldorf – EDEKA Shariat Essen – EDEKA Viehl Freiburg im Breisgau – EDEKA Sehrer Hamburg – EDEKA Center St. Pauli; EDEKA Timmer; EDEKA Meyer´s Frischecenter; EDEKA Böcker; EDEKA Kraus Eppendorfer Landstraße; EDEKA Anders Rotherbaum Hannover – EDEKA Rauch; EDEKA Essberg Ingolstadt – EDEKA Braun Koblenz – EDEKA Kreuzberg – Hohenzollernstrasse Leipzig – EDEKA an der Uniklinik München – EDEKA Eren; EDEKA Ravlic Schwabing; EDEKA Theresie; EDEKA Güll – Allacher Str.; EDEKA Güll – Blumenauer Str.; EDEKA Ravlic Olympia; EDEKA Krumlovsky Gollierstr. Nürnberg – EDEKA Helmschrott Potsdam – EDEKA Schlender Potsdam Stuttgart – EDEKA Krombolz Botnang; EDEKA Schuster; EDEKA Neumann Korntal; EDEKA Neumann