Help Page for Retail Merchants

In order for your venue to go online, we have to set up your profile on our platform, create the assortment in our system, and send out the Wolt device to you.

At the beginning of the process you will be contacted by our team members, to request any missing information we need. Once you have received the required equipment via DHL, we will set your venue online as soon as possible. 

If you are not live 5 days after receiving your Wolt device, please contact your onboarding coordinator for further assistance. If you cannot reach your coordinator please submit your request here.

Note: Partners with POS (Point of Sale) system usually take a few days longer to go online. This depends on which integrator you are working with.

The time for setting your venue online depends on various factors, e.g. the size of your assortment and the settings that are required to set you online. For standard venues, we aim to set your venue online within 5 business days after you have received the necessary device.

Note: Partners with POS (Point of Sale) system integrations usually require a few more days to go online, depending on the integrator that you work with.

You were contacted by your coordinator by phone. Please reach out to your onboarding coordinator by phone or via WhatsApp. They will be glad to give you an update on the current status.

If you cannot reach your coordinator please submit your request here and we will get back to you as soon as possible.

Your venue is likely still in the process of getting online and will not be visible until everything is fully ready. If you were not online yet, please reach out to your coordinator who will further assist you. If you cannot reach your coordinator please click here to submit a request.

Note: If you have already been set live, please contact our support via the in-app chat or phone. They will be happy to help you.

You signed the contract, provided all the documentation and assortment and we are now ready to process it all for you! Once your venue profile is completed, we will prepare the devices and send them over to you via DHL.

Please reach out to your coordinator if you have any further questions. If you cannot reach your coordinator please click here to submit your request. We will get back to you as soon as possible.

Note: You will receive a confirmation email about your shipment directly from DHL. Make sure to check your email and let us know if you wish the package to be sent to a different address.

Please contact DHL and arrange for either the package to be redelivered or extend the pick-up time period. You can find the details for your DHL tracking information in the email you received when we sent you the package. In case it has not been picked up, it will be sent back to our office and we will reattempt the delivery.

During your onboarding, you will receive an email with a link to log in to your Wolt account. In your Wolt account you can, among other things, get more insight into the order history of your store and make adjustments, such as changing your opening hours or managing your assortment.

You can find relevant training material for your day-to-day business in the "Tutorial videos/Guides" section on your device.

Merchant App:

Merchant Lite App:

Alternatively, you can also check out the training video through the link below:

Merchant tutorial

If you are not online yet, feel free to contact your coordinator or send them a WhatsApp message and we will make the changes for you. If you are already online, you can easily adjust them yourself through your merchant account.

If you are new to the Wolt platform, your onboarding contact will discuss with you how we can showcase your products with images on the Wolt platform.

If you would like to expand your assortment later on and request new photos of your items, please describe your request here. We will get back to you as soon as possible.

The online retail market is highly competitive and requires visual representations of products. Our experience shows that users strongly prefer items with images when shopping. However, if you decide to try your luck at Wolt without images, we reserve the right to use stock images in order to make sure your page stays competitive.

During your onboarding at Wolt, you will be asked to confirm that you would like a photo shoot. If you do, our colleagues will contact you by phone to make a photo shooting appointment at your earliest convenience.

Photos will be taken of the items in your assortment that are featured on our app. (Don't be surprised if not everything is photographed - we already have many item photos in our database). A nice cover photo will also be taken, showing a selection of your best items.

The photo shoot can take time depending on the size of your assortment. Therefore, it is very important that you prepare well so that it goes smoothly.

Please make sure you have a bright work area where your products can be photographed. Also, it is important that you prepare all the products that need to be photographed if possible. Your onboarding contact will coordinate with you which products we still need pictures of.

During the photo shoot, it is helpful if you assist with the assignment and photographing of the products.

What we humbly request if you decide to make an appointment for a photo shoot to please:

• Provide staff to prepare the items

• We need a well-lit place for the photo shoot (1-2 meters), with a table (at least 80 x 60 cm) in front of a neutral background

• Refrigerated items need to be photographed quickly and are best prepared at the very end

It is important that you do your best to make every product available to be photographed as this will improve the quality of your page and hopefully your sales.

You can use the photos you took with Wolt for your own advertising purposes (e.g. Instagram). This being said, your right of use does not include the use of the product photos in print media, for outdoor advertising, or in connection with the promotion of your products on platforms competing with Wolt. The right of use ends automatically upon termination of our partnership.  

If you already have your own pictures, feel free to send them to us. We will then check if they meet our quality standards and edit them to match our style. You can send us your pictures via this form.

One important note: you need to have the right to use these pictures. For example, these can’t come from another photoshoot you’ve had with other similar platforms like Wolt.

Yes, you can, and we'll explain how to do it with your phone here.

1. Angle and composition:

   • The whole item must be fully visible

   • Display the item exactly as it looks/needs to look, without any additional deco

   • Everything should be in focus

2. Light source:

   • Place the item on a bright work surface

   • Do not stand between the light source and the item

   • Do not use flash

3. Naming:

   • Name the image file exactly as the item is called in your assortment. You can use the GTIN/EAN/ number (if available) for this

Once you're finished you can send us the pictures via this form.

We have worked hard to develop our aesthetics and would like to keep the Wolt style throughout our app, as we believe that this helps create a beautiful and immersive interface for users. As you probably have noticed while browsing our app, we have a bright, airy, and minimalistic style and we love neutral and pastel colors. We are sure that you’ll love it, too.

If you are not online yet, let your onboarding coordinator know where you have noted the mismatch and they will take care of it as soon as possible.

If you cannot reach your coordinator please click here to submit your request.

Wolt License Services Oy is a payment institution under the supervision of the Finnish Financial Supervisory Authority (Finanssivalvonta). As a payment institution, Wolt is required to follow Anti-Money Laundering regulation and needs the information from you in order to continue our business relationship.

We adhere to data protection regulations to ensure lawful handling of your personal data. Access to all Wolt KYC files is restricted to relevant staff and the retention period complies with GDPR and AML regulations. For more information, please see the Wolt Privacy Policy on our website.

Please log into your merchant account to start the data verification process.

If you do not receive a prompt to start the process please click here to submit a request with the correct email address of the owner.

If you do not complete the KYC process, we will not be able to proceed with a partnership and cannot offer Wolt services to you as a merchant. We really want to continue to partner with you, so please complete the process as soon as possible upon request. Wolt staff will reach out to you if we need more information. For further questions please check the other questions in the FAQ page.

All regulated businesses have to meet certain KYC requirements.  Below are the general KYC requirements on a business-to-business level:

• Business verification: is the company a real business entity?

• Representative verification: is the company represented by the correct person?

• Customer due diligence: determining if there are any risk factors within the Business ownership (sanctions, etc.)

The agreement we send to you will detail the documents we would like you to provide in order to verify your business information. These include:

• Trade Registry extract from local business register or similar (not older than 3 months)

• You will be requested to verify your identity by using our electronic identification service with your identification credentials

At Wolt, we need to ensure that the bank account information you provide in fact is the account of your business. You can verify this by providing one of the following:

• A copy of your bank account statement

• A screenshot of your banking app/website (must be the whole document)

The information we need from you in regards to your bank account is:

• IBAN

• Venue name (name of retailer)

• Bank name

For regulated businesses, such as payment institutions KYC is mandatory. As Wolt is a licensed Payment Institution, we are required to follow KYC requirements in order to continue our partnership with you. 

A UBO is the “ultimate beneficial owner” and is a person (or persons) who ultimately owns or controls the company (ownership or controlling interest of 25% of the shares or voting rights in the company). Identifying the ultimate beneficial owner(s) in a company is a requirement based on European Anti-Money Laundering regulation (the AML Directive).

Please reach out to our Support through the in-app chat or phone.

We can offer three options: 1. Organising a redelivery - which will cost a fee of 4€

2. Refund or deduct the item

3. Have the courier come back to you to pick up the missing item (this only applies if they are not too far away from your location)

Our Support Team will do their best to find a solution that fits your and the customer's needs.

Please reach out to our Support through the in-app chat or phone.

Our Support Team will check the courier's location and reach out to the courier to give you an arrival estimate. If required a new courier will be assigned to you an will be with you as soon as possible!

If the courier regularly arrives too early, you need to adjust your prep time when accepting the order by clicking on the button "Change preparation time" (in the Merchant Lite App "Change ready time"). Wolt uses an ever-improving algorithm to predict your prep times; however, this does not mean that you automatically must accept the order according to our nearest courier location.

Merchant App:

Merchant Lite App:

Please reach out to our Support through the in-app chat or phone.

Our Support Team will organize as many couriers as needed and will reach out to the customers to let them know that the order will be delivered by multiple couriers.

Please reach out to our Support through the in-app chat or phone.

Be as detailed as possible about your courier experience so we can take further action with the courier. We work closely together with our courier partners and we take reports like this very seriously.

When you cannot offer your full order to your customer, please ensure to disable the missing items in the Wolt app. Once you can offer the missing items again, please ensure to enable them to make them visible to our customers.

Merchant App:

Merchant Lite App:

When an order has already been placed for a missing item, please reach out to our Support Team via the in-app chat or phone for assistance.

Please try to think of an alternative to offer the customer, we will then reach out to them presenting the different options you have available for them. Please note that the customer is allowed to refuse the alternative and can either cancel the order or we can refund the item for the customer and deduct it from you.

In the Merchant Lite App you have the possibility to substitute missing items. There you just have to select the item and click on "Substitute". Now you can search for an item from your menu, or choose your own by clicking on "Custom substitution" and entering the necessary information. You can even scan the barcode of the item. At the end you just have to save the substitution.

It is important that the price of the substitution is either equal to or less than the price of the missing item.

In case there is no fitting alternative, you have the option to reject the order before you accept it in the app yourself. In case you have already accepted the order, we can reject it for you.

Please reach out to our Support through the in-app chat or phone.

Be as detailed as possible about the incident that occurred, so further action can be taken. We will forward the incident internally to the appropriate department immediately with utmost urgency.

We can offer two options: 1. Refer them to our Customer Support via the Wolt app. In case the customer reaches out to us we will contact you again to confirm the solution.

2. Reach out to our Support Team via the in-app chat or phone for assistance.

Our Support Team will do their best to find a solution that fits your and the customer's needs.

Ratings can’t be overwritten, changed, or deleted. In case you feel the rating may be unjustified, you can reach out to our Support Team via in-app chat or phone for assistance.

If you have problems logging into your merchant account, please follow the steps below.

A) Never had merchant access before:

1. You will first need to create a new account on Wolt. If you already have a user account you can move to step 3.

2. To create a user please go to your merchant account and click on the option “Don’t have a Wolt account yet? Get one here.” 

3. Afterward, please click here to submit your email address and the name of your store. Make sure to give us a short note in the comments section that you request merchant access to your store. 

4. After a maximum of 3 business days, you will receive an email that gives you access to your merchant account. 

B) Already had merchant access before:

1. Go to your www.merchant.wolt.com and log in as usual with your email address.

2. You should now receive an email to access your merchant account. Please check your email inbox and follow the link in the email.

If the steps above did not work please click here to submit and briefly explain your request.

1. Please access your merchant account. Click on the option “Access management” which you can find in the left navigation tab.

2. Under “Merchant Admin users” you can click on “+ Invite user” to invite your colleague via email and select the corresponding user rights: 

- Store employee: Can see and edit assortments in the venue. They can’t add new users

- Store manager: Can see and edit assortments in the venue and add new users 

The invited users must create a user account at Wolt: They need to go to merchant account and click on the option “Don’t have a Wolt account yet? Get one here.”

1. Please access your merchant account. Click on the option “Access management” which you can find in the left navigation tab.

2. When selecting “Merchant App users”, you can add additional login credentials for your venue at the Wolt app.

- Venue manager: Has full access to both Merchant App and Merchant Lite App

- Venue staff (extended): Can use most functionalities but cannot see purchase history in Merchant Lite App

- Venue staff (limited): Cannot see purchase history and cannot close or reopen the venue from Merchant Lite App

You can log into your merchant account and easily change the settings under “Store details” yourself. 

Please click here to submit your change requests including the name changes.

Please click here to submit a request to change your delivery area.

Please click here to request a change in your delivery method.

Please click here to request a contract change due to an ownership change.

Please click here to request a contract change when your legal entity has changed.

Please click here to submit your termination letter with Wolt.

If your withdrawals have been blocked, it can be likely that you have not yet met the data verification requirements. Your withdrawals will be unblocked immediately once the KYC/B requirements have been met.

Please log in to your merchant account to start the data verification process. If you have not received a prompt to start the process, please click here to submit a request with the correct email address of the owner.

If you have already successfully finished the data verification requirements and are still missing payments please click here to submit a request.

Note: Please also cross-check with your bank that they are not withholding any outstanding payments for your account.

If you want to change your bank account, please send us proof of your bank account (either through an image or a document showing that you are the bank account owner) to retail.germany@wolt.com

For safety reasons, it is crucial that the email is sent through your official merchant email address that you registered with at Wolt.

Payout reports: You can find your payout reports through your merchant account according to your payout cycle (monthly, semi-monthly, hexa-monthly). 

Sales reports: You can review the purchase history either through your merchant account or directly in your merchant app.

Merchant App:

Merchant Lite App:

Please click here for more questions regarding payout reports.

All services in Germany include 19% tax VAT, which is considered in the payout calculation.

Please click here for more questions regarding payout reports.

If the device does not charge when it is connected to the charger, please follow the steps below

1. Please make sure that you connect the charger directly to the power outlet and don't use an extension cord (it might be damaged).

2. Try to turn the head of the charger and connect it "upside down".

3. Please make sure that the charger is the original one that we send you while setting you live. If you are using other charger cables or heads, the device's accumulator will be damaged quickly🚨.

If the guideline above did not help, please click here to forward your request.

(Alternatively, if the guidelines do not help you can easily get a new charger on your own. Wolt will refund you the costs with the next payment. Please click here to submit a request for the receipt of your purchase.)

We are sorry to hear that your device is defective. 

To report a defective device, please click here to submit your request.

Please note that filling out this form is mandatory in order for us to help you accordingly.

In the meantime check out: If my device is broken or stolen, how can I process orders in the meantime?

We are sorry to hear that your device has been stolen. Please report the incident to the police and your insurance company immediately. We will issue you a receipt for the total amount of the old device for submission to your insurance company. If the device has not yet been paid off, the receipt will be issued once the device has been paid for in full.

To report a stolen device, request a receipt for your insurance, and/or request a new device please click here to submit your request. Please note that filling out this form is mandatory in order for us to help you accordingly.

In the meantime check out: If my device is broken or stolen, how can I process orders in the meantime?

If your device is currently broken or stolen, then you can use the so-called "Merchant Lite App" on your private devices for orders. This allows you to accept active orders in the meantime until your Wolt device is available again.

If you want to use “Merchant Lite”, please submit your request here.

Please note that it is mandatory to fill out this form, as we still need to adjust various settings in your profile.

You can use your own Android (Android 8.1 or higher) or Apple (IOS 10 or higher) smartphone or tablet.

Below you can find a guide on how to install the Merchant Lite App.

A) Merchant Lite App for Apple devices via the App Store:

B) Merchant Lite App for Android devices via PlayStore:

Alternatively, you can search for "Merchant Lite" in the relevant app store.

Please follow the steps below to generate the Merchant Lite app credentials:

1. Go to www.merchant.wolt.com and log in to your Merchant Insights

2. Go to the “Access Management” tab and then “Merchant App Users”

3. Click on the three dots next to the username and then on “Reset Password”

4. Log into the Merchant Lite app with the new credentials (note: you can reset your password yourself at any time!)

We will make the necessary changes so that you can work without a Wolt device as soon as possible! We will also contact you to discuss the further process of the existing devices.

Should you have any further questions or concerns, please do not hesitate to contact us.

If you want to purchase a new device or vouchers please submit your request through this link.

You can easily order more paper bags through the in-app chat in your Merchant Wolt app. To access the support chat, click on the ☰ icon on the top left of your Wolt app screen. This will open the navigation bar where you can click on “Support”. Afterward, choose the option "Paperbags 👜" and your request will be forwarded to the right department.

Merchant App:

Merchant Lite App:

Note: It may take up to 7 business days for the bags to arrive.

To ensure that your "Merchant Wolt app" always works smoothly it is technically not possible to install other apps than the Wolt app while you are running your business with Wolt.

If you see an error message with a code on your merchant app, please check the instructions below:

Error codes starting with “1000”

These are likely connected to a network connection-related issue. Please make sure that you have a stable internet connection. 

Error codes starting with “400”

These are likely related to an issue with your merchant app version. Please update your merchant app. To do so, enter your home screen on your device and click on the application “company apps” where you can download the latest version.

Note: Always make sure to keep your device on during the night to automatically update your it to the latest version.

Error codes starting with “500”

These are likely related to a server-related issue on our end. It might help to restart your Wolt app. If this should occur, we are always working on an internal solution as soon as possible. 

If you encounter a technical issue that is not listed above or that you can't resolve please reach out to our Support through the in-app chat or phone or write us via this form.

Promotions: Unlock the power of promotions and campaigns by submitting them through our form and choosing "Angebot/Special" in the request box. Each promotion is an opportunity to captivate customers and drive order growth, bringing you closer to achieving your sales goals.

Device Aliveness: Keep the pulse of your business alive! Ensure your Wolt device is always charged and the Wolt app is turned on during your opening hours. By staying connected, you create a seamless ordering experience for your customers, maximizing sales and keeping your business thriving.

Lower Rejections: Maintain a smooth operation and minimize rejections. Keep a vigilant eye on your Wolt device, regularly updating your assortment to avoid missing items or temporary closures during busy periods. Turn up the volume on your device and ensure your accurate opening times are reflected, leaving no room for unhappy customers. This commitment to excellence ensures customer satisfaction and a steady stream of sales. 

Rating: Offer an exceptional experience to leave a lasting impression. Deliver top-quality items, double-check orders and order comments to ensure nothing is forgotten, and utilize appropriate packaging. These details matter and contribute to an outstanding customer experience, increasing the likelihood of repeat business and ultimately driving your sales upward.

Punctuality: Time is of the essence! Accurately calculate your preparation and delivery times to minimize waiting periods for couriers and customers. Efficient time management not only reduces delays but also upholds the quality of your food. By delivering on time, you create happy customers who are more likely to become loyal patrons, boosting your sales and reputation. Indicating a precise prep time also allows our courier partners to arrive on time and minimize the waiting time in the bag!

Increase your sales and reach more customers with our campaign visibility solutions!

Looking to boost your sales and attract new customers? Our powerful campaign visibility feature is here to help. By leveraging our platform, you can create targeted campaigns that will significantly enhance your visibility in our app and drive more customers to your business.

You can simply log in to your merchant account and start your own campaign under 'Campaigns'. Choose between 'Free delivery' or 'Order value discount' campaigns.

It's simple to get started. Just sign up through our form, tell us which campaign you would like to join and the date you want to promote, and we'll take care of the rest. Once your campaign is approved, you'll receive a high-quality banner that will effectively promote your business and grab the attention of our app users.

With our banner displayed prominently in our app, you'll enjoy a substantial increase in the number of customers who see your campaign. This means more eyes on your products or services, leading to higher sales and a larger customer base. Get ready to take your business to new heights with our powerful campaign visibility solutions!

Don't miss this opportunity to optimize your marketing efforts. Sign up today and reap the benefits of increased visibility and sales with our targeted campaign banners.

If you want to request a promotion please submit your request here and choose "Angebot/Special" in the request box.

In case of many onsite customers and already many orders in your pipeline, you can set your venue as temporarily offline. You can activate and deactivate this function at any time. All you need to do is click on the button "Store open" on the top right corner of the screen and select how long you would like to close the venue for - this can be 30 minutes, 1 hour, or until the next opening hour, whatever works for you!

Merchant App:

Merchant Lite App:

The representation of your assortment will be created for you by our experienced specialists during the onboarding process. You are welcome to make some adjustments yourself directly through your merchant account. You can find further explanations on how to adjust your assortment in the FAQ slides below.

If your entire assortment has changed, we recommend that you contact our retail team. Please send us the new assortment including a complete list of:

• Price of the item

• (If required) Information about VAT, ingredients, allergens and/or additives, nutritional value information, manufacturer, Bio certificate

• (If required) Relevant options to choose from

• (For new items) A brief description of the item

If you want to make changes to your assortment please submit your request here.

The Menu editor stores your menu/assortment, which our experienced menu specialists created for you during the onboarding process.

You will find the menu editor in your merchant account. First, log into your merchant account. On the left side panel, you can find the Menu editor.

The following functions will help you to manage your items and are explained in more detail in the FAQ slides below:

• add new items

• add options to items

• change information about existing items

• deactivate items

• adjust prices of existing items

• regulate the availability of items

Log into your merchant account.

Add a new item: Open the menu editor and click in the left column on the category to which you would like to add a new item. Click on "+ Add item" (top right) to open a screen where you can enter all the relevant information for your new item: Item name, description, price, VAT, unit information, alcohol information, ingredients, allergens and additives, nutritional information, country of origin, storage and usage information, producer information, Bio certificate (if you mention terms like "bio", "organic" or similar in your assortment).

Add a new drink: Open the menu editor and click in the left column on the drink category to which you want to add a new drink. Click on "+ Add item" (top right) to open a window where you can enter all relevant information about your new drink: Item name, description, price (excl. deposit), VAT, alcohol information, unit information in ml., nutritional information for branded items, producer information, storage and usage information and deposit. As soon as you have filled in at least all the required fields, click on save.

Add option: To create a new option, open the menu editor and go to "All Items" or to the respective category.

• Choose the item(s) you want to add an option to. 

• Click on the "+ Add options" field in the top menu bar. A selection box will open.

• Select the option(s) you want to associate with your item and click "Done".

• Under "All options" you can create new options by clicking "+ New option" and entering all the required information and then saving everything.

Open the menu editor on your merchant account and click on the item you would like to customize. A window opens with all the item details. Click on "Edit" (top right) to adjust your changes. As soon as you are satisfied with your adjustment, make sure to click on "Save". 

On your merchant app You can deactivate the items in your menu directly through the Wolt app by clicking on the ☰ icon on the top left of your Wolt app screen and accessing the "Menu editor".

Merchant App:

Merchant Lite App:

On the merchant account in your web browser Log into your merchant account and open the Menu editor to find the items that you cannot currently offer. Choose the item(s) and select the "Enable/Disable" icon in the top menu bar and click "Disable". Your deactivated item will no longer be visible and cannot be ordered until you reactivate it in the same way. 

You can also click on the three blue dots on the far right and click on "Disable", if you wish to disable only one item.

Log into your merchant account and select Menu Editor on the left side panel. 

Open the Menu Editor in your Merchant Portal and tick the item(s) which price you want to change. Click on the "Change Price" icon in the top menu bar. A window will open in which you can enter the new price and change it by clicking on "Save".  

Note: If you want to change the prices of several items, you can do this in one step. To do this, please click on all items that will change in price in the same way. After entering and saving the new prices, the new information will be applied to all selected items. 

You can also change the price of a single item if you choose the item and click on "Edit".

Just take a look at: How do I change information of an existing item?

Log into your merchant account and select Menu Editor on the left. Open the Menu Editor and tick the item(s) for which you want to limit availability. Click on the icon "Set availability and visibility" in the upper menu bar. A window will open where you can enter the availability limitations and change them by clicking on "Save". 

If an item is "not available", the customers can still see it, but cannot order it.

If you are integrated with a cash system provider (POS system) at Wolt, it is not possible to make direct changes to your assortment through the menu editor.

In this case, please contact the support of your POS system provider for more information on how to make changes to your Wolt assortment.

Please be aware that the assortment must always meet the legal requirements for us to present the items on Wolt. Please make sure to be aware of and include:

• the correct VAT rules

• include all ingredients (and their coherent allergens, additions, nutritional facts and all relevant information)

• possess a "bio certificate" in case you mention terms like "bio", "organic" or similar

If you want to change the images of your items please submit your request here.

Our platform does not support sales of illegal substances.

We kindly ask you not to use racist, homophobic or ableist language. Please also do not use trademark wording if you do not own the right to it. Make sure you offer items that are easy to deliver and will fit our backpacks.

If you are new to the Wolt platform, your onboarding contact will discuss with you how we can showcase your products with images on the Wolt platform.

If you would like to expand your assortment later on and request new photos of your items, please describe your request here. We will get back to you as soon as possible.

The online retail market is highly competitive and requires visual representations of products. Our experience shows that users strongly prefer items with images when shopping. However, if you decide to try your luck at Wolt without images, we reserve the right to use stock images in order to make sure your page stays competitive.

During your onboarding at Wolt, you will be asked to confirm that you would like a photo shoot. If you do, our colleagues will contact you by phone to make a photo shooting appointment at your earliest convenience.

Photos will be taken of the items in your assortment that are featured on our app. (Don't be surprised if not everything is photographed - we already have many item photos in our database). A nice cover photo will also be taken, showing a selection of your best items.

The photo shoot can take time depending on the size of your assortment. Therefore, it is very important that you prepare well so that it goes smoothly.

Please make sure you have a bright work area where your products can be photographed. Also, it is important that you prepare all the products that need to be photographed if possible. Your onboarding contact will coordinate with you which products we still need pictures of.

During the photo shoot, it is helpful if you assist with the assignment and photographing of the products.

What we humbly request if you decide to make an appointment for a photo shoot to please:

• Provide staff to prepare the items

• We need a well-lit place for the photo shoot (1-2 meters), with a table (at least 80 x 60 cm) in front of a neutral background

• Refrigerated items need to be photographed quickly and are best prepared at the very end

It is important that you do your best to make every product available to be photographed as this will improve the quality of your page and hopefully your sales.

You can use the photos you took with Wolt for your own advertising purposes (e.g. Instagram). This being said, your right of use does not include the use of the product photos in print media, for outdoor advertising, or in connection with the promotion of your products on platforms competing with Wolt. The right of use ends automatically upon termination of our partnership.  

If you already have your own pictures, feel free to send them to us. We will then check if they meet our quality standards and edit them to match our style. You can send us your pictures via this form.

One important note: you need to have the right to use these pictures. For example, these can’t come from another photoshoot you’ve had with other similar platforms like Wolt.

Yes, you can, and we'll explain how to do it with your phone here.

1. Angle and composition:

   • The whole item must be fully visible

   • Display the item exactly as it looks/needs to look, without any additional deco

   • Everything should be in focus

2. Light source:

   • Place the item on a bright work surface

   • Do not stand between the light source and the item

   • Do not use flash

3. Naming:

   • Name the image file exactly as the item is called in your assortment. You can use the GTIN/EAN/ number (if available) for this

Once you're finished you can send us the pictures via this form.

We have worked hard to develop our aesthetics and would like to keep the Wolt style throughout our app, as we believe that this helps create a beautiful and immersive interface for users. As you probably have noticed while browsing our app, we have a bright, airy, and minimalistic style and we love neutral and pastel colors. We are sure that you’ll love it, too.