Gift Card Terms & Conditions

The following Gift Card Terms and Conditions (the “Gift Card Terms and Conditions”) describe the Terms and Conditions that apply to the use of Wolt gift cards (the “Gift Cards”). These Gift Card Terms and Conditions are between you, whether as the purchaser or user of the Gift Card, and Wolt Enterprises Deutschland GmbH (“Wolt”), as described in the Wolt User Terms of Service and Sale (the “User Terms of Service and Sale”). By purchasing or using a Gift Card, you agree to these Gift Card Terms and Conditions as well as the User Terms of Service and Sale. If you do not agree with these Terms and Conditions, you should not purchase or use the Gift Card.

If you pass on or receive a Gift Card, please note that its use is only possible under the applicability of these Gift Card Terms and Conditions.

The Gift Cards are closed-loop gift cards; you may redeem the Gift Cards only for an eligible order on wolt.com/de or via the Wolt app (the “Wolt Platform”) with any providers offered by Wolt in Germany, as indicated on the Wolt Platform from time to time. Wolt is entitled to transfer its obligations in connection with the Gift Cards to another company. In such a case, the respective company will become the new issuer of the Gift Card and will assume the associated obligations towards the holder. If you are informed about such a transfer and subsequently continue to use the Gift Card, this will be considered as consent to the transfer. Such a transfer does not affect your legal rights.

The Gift Cards have a validity period of three years, after which their value expires. After the expiry of the validity period, Gift Cards can no longer be redeemed, used for payment or reactivated. Gift Cards can be used during their entire validity period (three years) in Germany for eligible orders via the Wolt platform or wolt.com/de. If you redeem the Gift Card before expiry but do not use the full balance, you may request a payout of the remaining amount to your bank account within one year after the expiry date. Please contact support@wolt.com for this. No interest will be paid on unused Gift Card credit either during the validity period or after expiry.

Gift Cards may not be resold, and the balance cannot be increased or recharged. If the amount of a Gift Card is insufficient to cover an order, the remaining amount must be paid using a payment method available on your Wolt account.

A Gift Card is only valid if purchased directly through the Wolt Gift Card Shop Germany or from a Wolt authorized third-party vendor. Wolt reserves the right not to honor Gift Cards purchased through unauthorized vendors or resellers. Wolt shall not be held liable in such cases.

Lost, damaged or stolen Gift Cards will not be replaced or replenished. Wolt is not responsible for unauthorized Gift Card use.

If you are the purchaser of the Gift Card, you may withdraw the purchase of an unredeemed Gift Card within 14 days of purchase by contacting Wolt Support via the Wolt Service or by email (support@wolt.com). The withdrawal is subject to these Gift Card Terms and Conditions and in accordance with applicable law.

Wolt shall be fully liable for damages caused by intent or gross negligence, as well as for injury to life, body, or health. In cases of slight negligence, Wolt shall only be liable for the breach of essential contractual obligations (cardinal obligations) and such liability shall be limited to the typical, foreseeable damage. Wolt shall not be liable for indirect damages, consequential damages, or loss of profit, to the extent permitted by law. In the event of a non-functional Gift Card and without prejudice to mandatory statutory rights, your sole remedy shall be the replacement of the respective Gift Card.

Wolt reserves the right to amend these Gift Card Terms and Conditions from time to time. Changes will be communicated to you no later than six weeks before their intended effective date, in an appropriate form, e.g., by email to the address you provided to the Wolt service. If you do not object to the changes within this period, they will be deemed accepted. Wolt will expressly inform you of your right to object and the consequences of failing to do so in the notification of changes. The updated Terms and Conditions shall enter into force on the date specified in the notification. The date of the last update of these Gift Card Terms and Conditions is indicated on this page.

For further information about Gift Cards, please contact support@wolt.com.

Valid from 28.07.2025