FAQ for Wolt couriers

A Wolt courier makes our hungry customers happy! 😍 Your task will be to deliver the best service in your city! You will be collecting the orders at our restaurant partners and deliver those to the customers. Sounds easy? It is easy!

When you become a part of Wolt, we have some expectation of you as a courier, and you will also have responsibilities. Your main responsibility will be delivering the food in great conditions to our customers! Please keep in mind, that as a Wolt courier, you represent Wolt on the streets. You are the first impression for restaurants and customers, and we want to ensure the best possible experience for all parties involved. Once you become a courier, please read about your responsibilities here.

You can deliver with Wolt in the following cities: Berlin, Hanover, Hamburg, Cologne, Dusseldorf, Dortmund, Essen, Bonn, Frankfurt, Offenbach, Stuttgart, Munich, Nuremberg, Leipzig, Dresden and Bremen.

It depends on your contract type and work permit that defines how many jobs you are allowed to have.

To share your Wolt courier account with others is illegal in Germany and will have further consequeces.

All tasks are allocated based on our automated algorithm. This results in the algorithm choosing the best suited courier available for a specific task at a specific time. The Support Team is also able to reach out to you to assign a task to you, please make sure to follow the instructions.

It depends on the contract type you choose. The maximum hours you can work with our new preset schedule is 20 hours per week.

How to become a Wolt-Hero Simply click the button “Apply now” or download the Wolt Courier App on your phone.

To start delivering as a Wolt courier, you need to have: - A valid working permit. - Your own vehicle (if you want to deliver with your car, a valid driving license). - A working smartphone with enough data. Furthermore, please be aware that delivering as a Wolt courier means delivering in different weather conditions and on the weekends! 🌈

1. Watch the introduction videos closely. You will learn everything you need to know as a Wolt Courier. 2. Upload all your documents. You can find all relevant documents you will need to submit below. 3. Sign the contract. 4. Pick up your gear in your local office. If you deliver in a remote city without an office, we will send the gear to your address. 5. Get on the road, deliver your first order and make hungry customers happy! 🍽💙

The average time of our onboarding process takes 5–10 days. Make sure to upload all your needed documents to keep it as smooth and fast as possible.

To apply faster, make sure to have the following documents ready: - Passport / ID Card - Working Permit / Visa (also Zusatzblatt - front and back - if mentioned). If your visa is about to expire, please send us the extension approval - Public German Health insurance - Tax ID - Social Security Number - For students: University enrollment letter from the past 6 months. - For car couriers: - Driving License - Zulassungsbescheinigung Teil I (both sides)

Once you have successfully downloaded the Courier App and watched the introduction session, you will be asked to upload all relevant documents.

No, you can only deliver in the city where you are employed. However, it is possible to apply for a change of city. If you want to deliver in another country, you need to quit your job in Germany and apply for a new job in the respective country.

You can start delivering after you succefully completed the onboarding process and picked-up/received your gear.

We may stop our onboarding process due to low demand - this is the reason why you may not have received your intro session invitation yet.

We always have a higher demand of hungry customers during lunch and dinner times. Staying in so-called hotspots will also help you to receive more tasks. Hotspots are areas with a high density of restaurants and customers.

Our customers can choose to leave tips when they place their orders. All tips go directly to your earnings and you keep 100%! Delivering a great service and being nice will help you receive more tips.

You will receive your payment by the 10th of the following month. For instance, if you start delivering on April 1st, you will receive your payment on May 10th.

You can access your earnings via your Courier App. The app shows your earnings over a period of two weeks to give you an overview of how much money you made, but your salary is paid monthly.

Wolt uses standard bank transfers for payouts.

Please contact our Office-Team via your Courier App if you need to change your payment details.

You will have to use your own vehicle. Wolt provides clothing and the delivery backpack that you are obligated to wear! 👕

Feel free to use the vehicle that works best for you. You can deliver with a bike, E-bike, car, motorcycle or scooter.

Once you have successfully uploaded all your documents, you will be either invited to your local office or, if you live in a remote city, we will ship the gear to your address!

Yes, wearing and using the Wolt-branded gear is mandatory!

Currently, we provide our gear free of charge – please treat it respectfully as if it were your own. Please remember to bring your old or broken gear along, so we make sure it will be recycled.

Yes, you can easily change your vehicle type via your courier app. Simply request it via office team > contract topic > vehicle type change. Make sure to upload all needed documents such as driver's license and car registration.

If you wish to exchange your gear, just come by the office during our opening hours. Find the office hours here. If you deliver in a remote city, please contact our support via your Courier App, and they will send you a return label. Please remember to bring/send your old or broken gear along, so we make sure it will be recycled.

As per German regulations, your sick leave is paid starting on the 5th week of your employment. If you get sick during your first 4 weeks (28 calendar days), you’ll have to reach out to your health insurance in order to be compensated by them directly (this does not apply to Mini-job). The new electronic certification of work disability (eAU) procedure has been in effect since January 1, 2023. This means that your doctor sends the data directly to your health insurance company, and we request the data from them. In order to be able to pay you during your sick leave, we still need the start and end date of your sick leave as well as the date of your doctor's visit within 2 days of the start of your sick leave. Please note that it may take up to 9 days to retrieve the data from your health insurance company. If you have received an online sick note (private sick note) or a hospital certificate, we need the digital sick note or the hospital certificate as an attachment via our sick note form. Without a sick note or with an invalid online sick note, your absence will be considered unauthorized and unpaid. Please be careful with online sick notes! Some of these sick notes do not meet the legal requirements for a sick note in Germany. A sick note in Germany can only be issued after a consultation with a doctor. If you have any questions, please contact the Office-Team via the Wolt Partner App.

We hope you get well soon! If you are COVID-19 positive, please upload all needed documents via the App (positive test result & proof of full vaccination). How to upload the documents? Support → Office Team → Sick leave.

If you have been in contact with someone who has COVID-19, please contact your local health department for further information.

You are entitled to 20 paid vacation days per full calendar year (January 1st to December 31st) based on a 5-day work week. You can book your holidays via Workday 🏝

We are sorry to hear about your accident! We hope you and everyone else involved are doing well! Firstly, remember that safety comes first! In the event of an accident, the first thing you should do is: 1. If anyone is injured or in danger. 2. If so, call the emergency number (112) and make sure help is on the way. 3. Let Support know through the chat if you cannot complete your order, so they can put you offline: Support → Send us a message → Accident at work. 4. If you injured yourself, please go to the nearest hospital or doctor („D-Arzt“ specialized in Accident Surgery or Orthopedics). They will ask you for our Berufsgenossenschaft (Insurance company): VBG // 2021031863. 5. When the accident has caused damage to a third party, you can get the name, address, phone number & license plate (if the vehicle has been damaged) of the other party and take pictures of the damage, if possible. 6. In case the damage is caused to a car, they can call the police (110) and let them do an accident report. 7. Please fill out the accident report that you can find through the Wolt Partner App (here) and submit your sick note. Get well soon! 💙

During your shift with Wolt you are insured for: ✔ Making deliveries or acting in the interest of Wolt. ✔ Accidental damages you cause to property that belongs to a third party. ✔ Accidental bodily injury you cause to a third party.

After downloading the Courier App, press the login button and enter your country telephone code and your phone number that you have signed up with. You will then receive a SMS with a 6-digit code that you need to enter the app.

The pick-up-task is the time and distance between the location where you have accepted a task and the location of the venue. The pickup task ends, when you have marked the order as “picked up”. ✅

Those are all information that you get in order to fulfill the pick-up task: Name of the venue, address, distance, order ID and items you need to pick up and sometimes additional information in the notes.

The drop-off task is the time and distance between the venue and the customer. The drop-off task is fulfilled when you mark the order as "completed" at the customer's location.

Those are all information that you get in order to fulfill the drop-off task: Name of the customer, address, distance and sometimes additional information in the notes.

Sometimes orders get either cancelled by the venue or customer after they have previously been accepted. It can also be that we reassign the task to a different courier that is better suited for the task.

Please wait at the restaurant until the order is ready. If you notice this repeatedly, please let us know. You can also use the After-Shift-Survey to inform us about issues you were facing during your shift.

You are at your drop-off destination and can't find the customer? Please check, first, if the customer has left any instructions in the delivery notes. If not, try to call them via the app function. Calling customers is free of charge for you! 📞 If you still can't get a hold of them, contact the Live-Support to let them know that you have troubles with delivering the order appropriately. If they tell you to leave the order at the customer's place, please always take a proper picture of the order and send it to the Support, so the customer will find the placed order easily.

Have you already checked the customers' delivery notes? Have you tried calling the customer? If yes and still no answer, please message the Live-Support and they will advise you on your further steps.

Our Live-Support makes proactively sure large orders are taken care of! We check if more couriers are needed for the delivery. If you have a large order to deliver yourself, and you don't think you can make it alone, please contact the Live-Support and they will help you out. 💙

Please contact Live-Support right away.

Please contact Live-Support right away.

Mark the order as completed immediately after you have handed it out to the customer, not before!

Please contact Live Support right away if you notice that you will not be on time!

We are sorry to hear that you want to leave! ❤️‍🩹 You can resign via the Courier App: Office Team > contract topics > resignation. Please follow the further process explained by the team and make sure to upload the needed documents in order for your resignation to be valid.

Please make sure to read the code of conduct, once you become a Wolt Courier, here. Failure to comply with our binding work-guidelines may have further consequences.

Need help or got a question? No matter if you need help during a shift or if you have a general question, you can always contact us via the Wolt Courier App. Try to summarize all your questions in one single message and contact us on the right channel. This will help us process your request way faster, and it saves you valuable time. Here’s an overview on where and how you can reach out to us: