FAQ for Wolt courier partners

As a Wolt Courier Partner you are delivering happiness to our customers! 😊 When customers order from a shop or a restaurant, you are the one picking the orders up and delivering them. You are simply using the Wolt Partner app, where you will find all information needed for delivering.

Courier partners pick up from venues orders which they have accepted and assure that the order is transfered and delivered safely and intact to the customer. Couriers are also responsible for their vehicles and using proper, working phone used for the app. For more details, please refer to your contract.

At the moment, we are operating in more than 15 cities and launching other cities. You can check out our local Wolt Partner website for more information.

There is no legal restriction for Courier Partners to deliver for competitors as long as it does not affect quality of service in Wolt.

Breaking data privacy is a serious breach of Service Agreement between Wolt and Courier Partners. The only case when it is acceptable for another person to share a Courier Partner’s Wolt account is when the Courier Partner has appointed a substitute to make deliveries on their behalf. If you are interested about substitution - please let us know.

Delivery through Wolt gives you flexibility and freedom on when and for how long you want to make deliveries! You can choose how and when you make deliveries. Apart from that, you dont have an employer, which gives you even more freedom to choose how and when you will deliver!

Orders are distributed by our algorithm. It always aims to optimize efficiency and earnings for you as a courier, while also making sure the customer experience is good. It is doing this by calculating the shortest possible route to complete the order without the order being terribly late. When you receive a task, it means that you are currently the most optimal courier available for that specific task, at that specific moment in time. The optimization has no bias and is not based on order history, and runs 100% automatically. The most reliable way to get orders is to make sure you’re close to the city center.

Wolt Courier Partners can choose when to make deliveries, how long they want to deliver for, and when they want to take time off & stop making deliveries whenever they like.

All information about how to become a Wolt courier partner you may find here. Just fill in the application with your details and hit submit. We will let you know about the nex step.

Following requirements are needed to become a Wolt Courier Partner: - smartphone (iOS/Android)📱and a vehicle (bike, scooter or car) - you are an EU citizen or have a work/residence permit 🛂 - you have a bank account in the Czech Republic 💳 - Freelance license, or a contract with a fleet partner 📝 - you understand Czech, Slovak or English at a conversational level 🗣️

There are a few steps of the application process: 1) Submit your application. 2) Have a look at the introduction about how to become a Wolt Courier Partner. 3) Fill in the contract details and sing the contract. 4) Order gear, hit the roads and deliver happines to customers.

There are a few documents, that you need to submit before becoming a Wolt courier partner. 1) Screenshot of your ID/passport. 2) Residence permit (This applies only if you are from a non EU country). 3) Also, you will need to submit a selfie.

You will submit all documents through the Wolt Partner app. In case you have any questions, please contact us via the chat in the Wolt partner app.

On average, Wolt courier partner can earn between 250 CZK - 300 CZK. More detail information about the payment model, you will find in the introduction video, once you are moved to the intro stage.

You will be shown the full fee up front before you accept or reject it. The fee will also be individually determined for each task (there is no fix fee).

As you are self-emloyed, you need to handle taxes by yourself. But there is no need to worry. You may fill in all the documents online through data box or you can find an accountant which help you with your taxes.

We reccomend to go online during peak times (lunch peak start around 11:00 till 13:30 and dinner peak start around 17:00 till 21:00). In case of bad weather conditions (rain, storm, snow, heat, etc..) demand can increase a lot! Another thing to look out for is payday! When our customers get paid right at the end of a month, we see a significant rise in our order levels. It's always a good idea to get some deliveries in during a pay week, as the orders levels fall slightly again towards the next payday.

Customers can give you tip trough the app or in cash. It is good to keep in mind, that quality of the service can increase the potential tip (deliver to the customer door, etc..).

Wolt pays you the invoiced VAT-inclusive fees twice per month and emails you a proof of payment. It is up to you to settle your tax and social insurance contributions. The payments will be made on the following dates: Earnings made between the 1st-15th will be paid out no later than the 25th of the same month Earnings made between the 16th-31st will be paid out no later than the 10th of the following month. Additionally, you can check your expected payout in the app under ''Finances'' and then under ''Unpaid'' (please note that this amount may change as it is an estimation).

Open your app, click on the left's corner and click on "Finance" section in the menu. You will see all the tasks and how much did you earn for them. You can also use statistics for a better overview of your earnings in the chosen selected period.

Costumers can pay in cash or online with credit card (ApplePay, GooglePay).

We offer you the option to order gear via our webshop. It is necessary to have a delivery bag depands on the vehicle type (car/ bike/scouter), which is safe for delivery and fulfills any applicable food safety requirements.

You can use a car, scooter/motorbike or bicycle for delivery. 💪 Unfortunately, delivery on foot is not possible at the moment.

We have our own Wolt Store where you can easily order the gear in exchange for a deposit. We'll share a link with you, once your contract will be approved.

You don’t necessarily have to use Wolt gear. But you do have to have a gear that is safe for delivery and fulfills any applicable food safety requirements and safeguards food safety. However, with Wolt gear, you'll be more visible to the customers and venues.

You will be deducted a deposit for your gear, which will be deducted from your earnings. Once you return your gear, you will get the deposit back if the gear is in a good enough condition. 😊

Of course! Just contact the Wolt Support in the Wolt Partner App and they will change it for you in a minute.

No worries! Let us know through the chat, we'll help you solve the situation.

It is totally up to you to choose when you take a break. If you plan longer break (over 3 months and longer), please contact us via the chat in the Wolt Partner app.

Your safety is our number one priority, so remember to be careful once you on the road. If you happen to be part of an accident, always make sure that you or people around do not need any help. In case of injuries, call the paramedics (155) or policie (158). Remember, that we always have your back. Contact us via chat in the Wolt partner app and we will try to help you in any way possible.

When you are online delivering with Wolt, you are covered by Wolt’s accident- and third-party liability insurance. This means that you can apply for compensation if you experience injuries like dislocations and fractures from an accident that happened while online. You can also apply for compensation for some medical expenses, hospital stays, serious injuries, and death. If you accidentally damage someones property while you are driving a motor vehicle, you are instead covered by your own mandatory liability insurance.

If you are delivering by car or motorcycle, you are required by law to have liability insurance for your vehicle. We strongly recommend that you have your own insurance aside from the accident insurance that Wolt provides you when delivering. You can check out the terms of Wolt’s insurance and decide which additional coverage, you might need. Insurance is provided by Collective.

Wolt Partner app requires no password for logging in. You can log in to the app with the code that is sent you on your phone number via SMS. 🔢 If for some reason you do not recieve the code, please make sure, you are log in with the same phone number that you have registred for your Wolt account.

If you want to end the cooperation with Wolt or you simply do not want to continue in the journey of becoming a Wolt courier partner, please, contact us via the chat in the Wolt Partner app.

The app runs on all iOS and Android smartphones. 📱 The following phones can’t run the Wolt Partner App: - Huawei P40, - Huawei P40 Pro, - Huawei Mate 30 series, - Huawei Mate Xs, - Huawei Honor 30 series and all Huawei devices that appeared on the market after these models. Unfortunately, these devices are no longer running Android or Google services.

If you have any problems with the Wolt Partner App, the Wolt Support will be there on the chat and help you out. This applies both when you are online and have urgent issues or at any time you need help while you are offline. Making sure the app is updated is also important, and if you wish to see more about it, see ''Tips and Tricks'' further down - you may find the answer you are looking for there. For small glitches or a frozen screen, we recommend you restart the app or your phone, if necessary. 📱

Here's a few things that will make sure your app is running as smooth as possible: - go to settings, - go to Apps, - press Apps, - search for Wolt, - choose Wolt Partner, - press Permissions, - press Location, - in "Location access for this app" - press "Allow all the time". Do you have: - Wifi: OFF, - Battery Saving: OFF, - Location tracking: ON, - ROAMING: OFF. Having the app open all the time also improves its overall functionality and restarting it can also fix some issues. If none of this helps, contact support and they'll help you out!

Here are some things that you can check to get the app to work as smoothly as possible. ⚙️ How to turn Location Services on or off for specific apps - Go to Settings > Privacy > Location Services. - Make sure that Location Services is on. - Scroll down to find the app. - Tap the app and select an option: Always is what you need for the Wolt Partner App. Do you have - Wifi: OFF - Battery Saving: OFF - Location tracking: ON - ROAMING: OFF Having the app open all the time also improves its overall functionality and restarting it can also help. If it still doesn't work, contact the support and they'll help you out!

If you are an active courier partner and want to change your type of cooperation, have a look at our FAQ web, where you find all additional info. In case of any issues, please contact us via email partnersczech@wolt.com.

If the order is not ready within 5 minutes (you arrive on time), please contact the Support and provide them with more details.

Firstly, have a look at the note from the customer. There might be some guidance from the customer to you, where to deliver the order. If the customer did not provide any delivery details, please try to call them. Customer will guide you to the right address. If the customer is not available via the phone, please contact the Support trough the chat in the Wolt Partner App. They will help you out.

If the customer is not available via the phone, please contact the Support trough the chat in the Wolt Partner App.

Here's what we recommend: Grab your delivery bag and jump on your bike, in your car, or your mode of transport. Make sure your battery is charged, and even better - have a backup power bank with you. Go to your nearest hotspot which is in the middle of the city or on the main street. Swipe online and get ready to receive an order! You’ll get a blue notification about a pick-up from a specific venue which you can accept or wait 45 seconds after which you will have the possibility to be offered a new one. When you accept it, go to the venue and ask for the order. When you have your order in your bag, swipe that you have it and you’ll get a green notification about where to drop it off. If you are on bundled mode, you may get another blue task which you then go to pick up. You can use navigation by pressing the map icon in the top right corner of the app - this will take you to the map app automatically with the correct address already entered. When the food has been delivered by the customer's door, and they have grabbed the food, you can mark the order delivered. And then repeat! You can find more detail gudie on our local FAQ page (open your app, click on the left corner and in the menu select "courier web").

This can happen any time, so do not worry! Just contact the Support and provide them some details/picture.

Once you deliver the order to the customer, you can mark the task as delivered in the Wolt Partner app. Simply click on the button in the app.

Please, contact support. They will provide you with the next steps.

If you will be late then more 15-20 minutes due to traffic, please contact the Support and provide more detail info.

Please contact the Support and they will provide you with the additional details.

To end your partnership with Wolt, contact us at partnersczech@wolt.com. We will guide you trough the proccess.

Remember, the Wolt support is always here to help you out with anything you need. If you have some troubles or questions about deliveries, please do not hesitate to contact the Support via chat in the Wolt Partner App. Open the menu in the Wolt Partner App’s top-left corner, and select ‘Support’. They will reply back mostly in 1 minute.

All information about cities we are operating in, you can easily find on our Wolt Partner web - here.