Merchant App terms
These Terms apply to all use of and processing of personal data carried out by Wolt in connection to your use of the Merchant App provided by Wolt. By using the Merchant App, you acknowledge that you have read and understood these Terms.
In these Terms:
“Wolt App” means a digital application available on the iPad provided by Wolt to natural and legal persons for ordering products and services from Wolt’s Partners.
“Wolt Service” means both Wolt App and Wolt website located at wolt.com for natural and legal persons to order products and services from Wolt’s Partners.
”Wolt Customer” means a user who has placed an order with the Partner through the Wolt Service.
“Partner” means a partner who has signed an agreement with Wolt and who offers its products and delivery services, if applicable, through the Wolt Service.
“Merchant App” means a digital application provided by Wolt for the use of its Partners to handle orders placed by Users through the Wolt Service.
“Partner Content” means the content provided by Partner in connection with the Wolt Service. Such content may include data, information, feedback, suggestions, text, content and other materials that is uploaded, posted or otherwise transmitted or stored in connection with or relating to the Merchant App.
“User”, ”You” means a natural or legal person using the Merchant App.
”Wolt”, ”us”, ”we” means:
Wolt Enterprises Oy, Arkadiankatu 6, 00100 Helsinki, Finland, if the User is located in Finland, Sweden, Hungary, Slovenia or Cyprus.
Wolt Česko s.r.o., Na poříčí 1047/26, Nové Město, 110 00 Prague 1, Czech Republic, if the User is located in the Czech Republic.
Wolt Polska sp. z o.o., ul. Koszykowa 54, piętro 00-675 Warsaw, Poland, if the User is located in Poland.
Wolt Enterprises Israel Ltd., Allenby St. 113, 6581706 Tel Aviv, Israel, if the User is located in Israel.
Wolt Technologies Greece Provision of Food Services S.A., Leoforos Vouliagmenis 26, 11743 Athens, Greece, if the User is located in Greece.
Wolt d.o.o. Beograd-Stari Grad, Nušićeva 14, 11000 Belgrade, Serbia, if the User is located in Serbia.
Wolt Azerbaijan LLC, Baku City Point,102 A Jalil Mammadguluzade Street, AZ1022 Baku, Azerbaijan, if the User is located in Azerbaijan.
Wolt Technologies Kazakhstan LLP, Park View, Kunaev St 77, 050000, Almaty, Kazakhstan, if the User is located in Kazakhstan.
Wolt Slovensko s. r. o., Palisády 36, 811 06 Bratislava – Staré Mesto, Slovak Republic, registered in the Commercial register of the District Court Bratislava I, Section: Sro, Insert No.: 137637/B, if the User is located in Slovakia.
Wolt Malta Limited, 171, Old Bakery Street, Valletta, VLT 1455, Malta, if the User is located in Malta.
Wolt Norway AS, Øvre Slottsgate 4, 0157 Oslo, Norway, if the User is located in Norway.
Wolt Eesti Oü, Aia 10 a, 10111 Tallinn, Estonia, if the User is located in Estonia.
Wolt Latvija SIA, Elizabete iela 45/47, LV-1010 Riga, Latvia, if the User is located in Latvia.
UAB Wolt LT, Jasinskio g. 14a-57, LT-01135, Vilnius, Lithuania, if the User is located in Lithuania.
Wolt Japan K.K., Portal Point Shibuya 7F, 11-3, Jinnan 1-chome, Shibuya-ku, Tokyo, if the User is located in Japan.
Wolt Georgia LLC, 49d Chavchavadze Ave 179, Tbilisi, Georgia, if the User is located in Georgia.
Wolt Zagreb d.o.o., Metalčeva ul. 5, 1st floor, 10000 Zagreb, Croatia, if the User is located in Croatia.
In relation to the processing of personal data of Users in the above countries, Wolt Enterprises Oy and the local Wolt group company are acting as joint data controllers. This means that Wolt Enterprises Oy and the local Wolt group company together determine the purposes for and means by which personal data is processed.
Wolt Enterprises Oy has been appointed responsible for handling all data subject requests and questions relating to the personal data processing of the Wolt group on behalf of the local joint controllers. In relation to the processing of personal data of Users in other countries than the ones listed above, Wolt Enterprises Oy acts as the sole data controller.
2. Wolt’s Contact Details
Name: Wolt Enterprises Oy Business ID: 2646674-9 Correspondence address: Arkadiankatu 6, 00100 Helsinki, Finland E-mail address: firstname.lastname@example.org wolt.com
Wolt has appointed a data protection officer who You can reach through the above contact details.
Wolt shall provide User with the Merchant App to enable Partner to handle each order placed by the Wolt Customer with the Partner through the Wolt Service to accept or reject orders, preparing the order and giving time estimates for order preparation.
You have a limited, non-exclusive, non-transferable, and non-sublicensable right to use the Merchant App in the form offered to You by Wolt from time to time solely for the purposes set out herein. The license granted to the User for the iOS Wolt App downloaded from Apple’s App Store is further limited to a license to use the Wolt App on any Apple-branded products that the User owns or controls and as permitted by the Usage Rules set forth in the App Store Terms of Service and these Terms.
In order to use the Merchant App, the User must create a user account by following the registration instructions in the Merchant App and using the credentials provided to Partner by Wolt. The User shall ensure that any user account credentials and equivalent information required to access the user account of the User are kept confidential and used in a secure manner not accessible by third parties.
Where it is suspected that any unauthorized person has become aware of a User’s user account credentials or has access to the user account of the User, the User shall immediately inform Wolt thereof. The User shall be responsible for any use of the Merchant App and any activity under the user account of the User.
The User shall defend, indemnify, and hold harmless Wolt from and against any claims, actions or demands, including without limitation reasonable attorneys’ fees, arising or resulting from all claims arising from the User’s breach of these Terms.
All rights in and to the Merchant App, Wolt Service and its components will remain with and belong exclusively to Wolt. The User and Partner shall not (and shall not allow any third party) to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code or sell, assign, sublicense or otherwise transfer any right in any software. Wolt does not grant any license or right to use any trademark of Wolt other than in connection with the Merchant App. Partner shall comply with any notices regarding the use Wolt publishes in connection with the Merchant App. The User agrees not to use the Merchant App to develop a competing product or service.
Wolt reserves the right to access the account of the User in order to provide technical support or updates. Wolt may provide technical support services, through email or otherwise, in accordance with standard practice.
Wolt shall observe the care of a prudent service provider. However, the Merchant App may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Wolt or by third-party providers, or because of causes beyond the reasonable control of Wolt. Wolt reserves the right to discontinue the Merchant App temporarily for urgent reasons of which Wolt shall give notice promptly.
The Merchant App is provided on an "as is" and "as available" basis. Wolt does not warrant that the Merchant App will function in an uninterrupted, timely, secure, error-free or virus-free manner, nor does it make any warranty as to the results that may be obtained from use of the Merchant App. The Partner understands and accepts that Wolt may develop the Merchant App and they may get new features or the existing features may develop during the time the Terms are valid.
4. Personal Data Processed and Sources of Data
Partner’s obligations relating to processing of personal data of Wolt Customers is defined separately under the contract between the Partner and Wolt and shall apply in addition to these Terms as applicable.
The personal data collected and processed by Wolt can be divided into two general data categories: User Data and Analytics Data.
User Data is personal data collected directly from You. Wolt may collect User Data from Users when Users register to and use the Merchant App.
The following personal data collected and processed by Wolt is necessary in order for a proper performance of the contract between You and Wolt as well as for Wolt’s legitimate interest and for the compliance with legal obligations.
When You register to the Merchant App and create a user account, You need to provide Wolt with a username and password. When You contact Wolt, we also collect the information You provide when contacting us, e.g. by phone or in email or chat correspondence with us.
Although we do not normally use Analytics Data to identify You as an individual, You can sometimes be recognized from it, either alone or when combined or linked with User Data. In such situations, Analytics Data can also be considered personal data under applicable laws and we will treat such data as personal data.
We may automatically collect the following Analytics Data when You visit or interact with the Merchant App: Device Information. We collect the following information relating to the technical device You use when using the Merchant App:
device and device identification number, device IMEI
visitor identifier and session ID
Usage Information. We collect information on Your use of the Merchant App, such as:
time spent on the Merchant App
interaction with the Merchant App
information on Your orders made through the Merchant App
the time and date of Your visits to the Merchant App
the sections of the Merchant App You visited
your searches of data we provide You for while using the Merchant App
We use various technologies to collect and store Analytics Data and other information when the Users visit the Merchant App, including cookies and web beacons.
A web beacon is a technology that allows identifying readers of websites and emails e.g. for identifying whether an email has been read.
5. Purposes and Legitimate Grounds for the Processing of Your Personal Data
We process Your personal data for the following purposes:
To provide the Merchant App and carry out our contractual obligations (legal ground: performance of a contract and legitimate interest)
Wolt processes Your personal data to be able to offer the Merchant App to Partner under the contract between Partner and Wolt. We use the data for example to enable you to log into the Merchant App and handle and collect the products in the orders submitted by the Wolt Customer to the Partner.
For our legal obligations (legal ground: compliance with a legal obligation)
Wolt processes data to enable us to administer and fulfil our obligations under law. This includes data processed for complying with our bookkeeping obligations and providing information to relevant authorities such as tax authorities as applicable.
For claims handling and legal processes (legal ground: legitimate interest)
Wolt may process personal data in relation to claims handling, debt collection and legal processes. We may also process data for the prevention of fraud, misuse of our services and for data, system and network security.
For quality improvement and trend analysis (legal ground: legitimate interest)
We may also process information about Your use of the Merchant App to improve the quality of the Wolt Service and Merchant App e.g. by analyzing any trends in the use of the Merchant App. In order to ensure that our services are in line with your needs, personal data can be used for things like customer satisfaction surveys. When possible, we will do this using only aggregated, non-personally identifiable data.
For communication (legal ground: legitimate interest)
Wolt processes your personal data to contact you regarding the Wolt Service and to inform you of changes relating to them.
Legal grounds for processing
Wolt processes Your personal data to perform our contractual obligations towards You and to comply with legal obligations. Furthermore, we process Your personal data to pursue our legitimate interest to run, maintain and develop our business and to create and maintain customer relationships. When choosing to use Your data on the basis of our legitimate interests, we weigh our own interests against Your right to privacy and e.g. provide You with easy to use opt-out from our marketing communications and use pseudonymized or non-personally identifiable data when possible.
6. Transfer to Countries Outside Europe
Wolt stores Your personal data primarily within the European Economic Area. However, we have service providers and operations in several geographical locations. As such, we and our service providers may transfer Your personal data to, or access it in, jurisdictions outside the European Economic Area or the User’s domicile.
We will take steps to ensure that the personal data receives an adequate level of protection in the jurisdictions in which they are processed. We provide adequate protection for the transfers of personal data to countries outside of the European Economic Area through a series of agreements with our service providers based on the Standard Contractual Clauses that are valid at each time coupled with other appropriate technical and organizational safeguards.
More information regarding the transfers of personal data may be obtained by contacting us on any of the addresses indicated above.
We only share Your personal data within the organization of Wolt if and as far as reasonably necessary for the purposes of these Terms.
We do not share Your personal data with third parties outside of Wolt’s organization unless one of the following circumstances applies:
For the purposes set out in this Privacy Statement and to authorized service providers
To the extent that third parties need access to the data in order to perform their contractual obligations, we provide such third parties with your data. Furthermore, we may provide Your personal data to our affiliates or to authorized service providers who perform services for us to process it for us.
When data is processed by third parties on behalf of Wolt, Wolt has taken the appropriate contractual and organizational measures to ensure that Your data is processed exclusively for the purposes specified in these Terms and in accordance with all applicable laws and regulations and subject to our instructions and appropriate obligations of confidentiality and security measures.
For legal reasons and legal processes
We may share Your personal data with third parties outside Wolt if we have a good-faith belief that access to and use of the personal data is reasonably necessary to: (i) meet any applicable law, regulation, and/or court order; (ii) detect, prevent, or otherwise address fraud, crime, security or technical issues; and/or (iii) protect the interests, properties or safety of Wolt, the Users or the public as far as in accordance with the law. When possible, we will inform you about such processing.
For other legitimate reasons
If Wolt is involved in a merger, acquisition or asset sale, we may transfer Your personal data to the third party involved. However, we will continue to ensure the confidentiality of all personal data. We will give notice to all the Users concerned when the personal data are transferred or become subject to a different privacy statement.
With your explicit consent
We may share Your personal data with third parties outside Wolt when we have Your explicit consent to do so. You have the right to withdraw this consent at all times free of charge by contacting us.
8. Storage Period
Wolt does not store the data processed under this privacy statement longer than is legally permitted and necessary for the purposes of providing the Merchant App to You or the relevant parts thereof. The storage period depends on the nature of the information and on the purposes of processing. The maximum period may therefore vary per use.
Most personal data relating to a User’s user account with the Merchant App will be deleted after a period of 90 days have lapsed after the User has terminated the agreement with Wolt and the account with the Merchant App is deleted. Thereafter, a part of the personal data relating to the user account with the Merchant App may be stored only as long as such processing is required by law or is reasonably necessary for our legal obligations or legitimate interests such as claims handling, bookkeeping, internal reporting and reconciliation purposes. All personal data relating to the Merchant App user account will be deleted within a period of 10 years after the user account is deleted, with the exception of personal data required in certain rare situations such as legal proceedings.
We will store Analytics Data of Users that do not have an account with the Merchant App for a period of 90 days.
9. Your Rights
Right of access
You have the right to access and be informed about Your personal data processed by us. We give you the possibility to view certain data through Your user account with the Merchant App or request a copy of your personal data.
Right to withdraw consent
In case the processing is based on a consent granted by the User, the User may withdraw the consent at any time free of charge. Withdrawing a consent may lead to fewer possibilities to use the Merchant App. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Right to rectify
You have the right to have incorrect or incomplete personal data we have stored about You corrected or completed by contacting us. You can correct or update some of your personal data through your user account in the Merchant App.
Right to erasure
You may also ask us to delete Your personal data from our systems. We will comply with such request unless we have a legitimate ground to not delete the data.
Right to object
You may have the right to object to certain use of Your personal data if such data are processed for other purposes than necessary for the performance of the Merchant App or for compliance with a legal obligation. If You object to the further processing of Your personal data, this may lead to fewer possibilities to use the Merchant App.
Right to restriction of processing
You may request us to restrict processing of personal data for example when Your data erasure, rectification or objection requests are pending and/or when we do not have legitimate grounds to process Your data. This may however lead to fewer possibilities to use the Merchant App.
Right to data portability
You have the right to receive the personal data You have provided to us yourself in a structured and commonly used format and to independently transmit those data to a third party.
How to use your rights
The abovementioned rights may be used by sending a letter or an e-mail to us on the addresses set out above, including the following information: the full name, address, e-mail address and a phone number. We may request the provision of additional information necessary to confirm the identity of the User. We may reject or charge requests that are unreasonably repetitive, excessive or manifestly unfounded.
10. Lodging a Complaint
In case the User considers our processing of personal data to be inconsistent with the applicable data protection laws, the User may lodge a complaint with the local supervisory authority for data protection in Finland, the Data Protection Ombudsman (tietosuoja.fi). Alternatively, the User may lodge a complaint with the local supervisory authority for data protection of the User’s country of domicile.
11. Information Security
We use administrative, organizational, technical, and physical safeguards to protect the personal data we collect and process. Measures include for example, where appropriate, encryption, pseudonymization, firewalls, secure facilities and access right systems. Our security controls are designed to maintain an appropriate level of data confidentiality, integrity, availability, resilience and ability to restore the data. We regularly test the Wolt Services, Merchant App, systems, and other assets for security vulnerabilities.
Should despite of the security measures, a security breach occur that is likely to have negative effects to the privacy of the Users, we will inform the relevant Users and other affected parties, as well as relevant authorities when required by applicable data protection laws, about the breach as soon as possible.