Wolt Partner Terms Summary
Version: January 27, 2023. Wolt reserves the right to update these terms and the summary from time to time.
Please refer to the Summary of the Partner Services Agreement, which sets out the key terms and conditions of the agreement. If you are a potential eligible partner and interested in entering into a Partner Services Agreement with Wolt, please contact us through the available contact details and we will share with you a sample Partner Services Agreement. It should be noted that terms may vary depending on the business model.
The Partner Services Agreement stipulates the following:
Wolt acts as the Partner’s supplier and provides to the Partner the Partner App through which the Partner may sell its products to Users.
Wolt shall provide the Partner with Equipment for receiving orders from Users through the Partner App.
Wolt is responsible for complaints or any kind of deficiencies in the App related to the making of connections during the order or payment process, where the errors clearly indicate a deficiency in Wolt's system.
The Partner shall ensure and be solely responsible that the quality of the products complies with all applicable regulations, requirements and contractual obligations towards the Users.
The Partner is responsible for keeping the prices and menus up to date in the Wolt Service. The Partner independently determines the prices of its products in the Wolt Service.
The Partner shall be solely and fully responsible for any and all damages, claims and complaints by Users related to the products provided by the Partner.
Wolt charges a commission from the Partner for the Services (“the Commission”) as defined in the Agreement for every successful order the Partner receives through the Wolt Service. The Commission is calculated on the VAT inclusive price, determined by the Partner, of the products that the Partner sells through the Wolt Service. Any discounts offered by Wolt to Users are excluded from the Commission calculation.
The Partner shall be solely responsible and liable for all taxes, levies and other costs associated with its products, including settling the VAT included in the Partner’s products to the state.
Both Wolt and the Partner are entitled to terminate the Agreement at any time by sending a written notice with due observance of a notice period of thirty (30) days. Wolt is entitled to suspend the execution of or terminate the Agreement if the products and/or services the Partner provides to their Users do not meet the reasonable requirements of Wolt.