Understanding Wolt merchant commissions and fees

Overview

• What Wolt commissions actually cover
• Why Wolt+ orders have a different commission
• Wolt merchant fees* explained
• Device repayments and billing corrections
• Payout cycles and timing
• Clear costs, confident operations

Knowing how commissions and merchant fees work on Wolt helps you keep track of costs, plan better, and avoid surprises during payout cycles. This guide outlines what each charge means — and why it’s there. The commissions and fees which Wolt is charging are more precisely described in your agreement with Wolt. 

What Wolt commissions actually cover

When you list your business on Wolt Marketplace, you pay a percentage of the order subtotal, known as a "commission rate", for each order processed through our platform.

There are several types of commissions, depending on how the order is fulfilled:

• Standard delivery commission: Applied to orders delivered by Wolt couriers. 

• Wolt+ commission: A slightly higher percentage for orders from Wolt+ subscribers, who typically have a higher basket size or spend more per order. This helps offset the reduced delivery fees customers receive with their subscription—while giving your venue more exposure to high-frequency, high-value shoppers. In some Wolt+ markets, this is charged as a fixed fee instead of a percentage. Learn more about how Wolt+ benefits your business →

• Takeaway commission: A reduced rate for orders where the customer picks up from your venue. Since Wolt doesn’t handle delivery in this case, the cost to you is lower.

• Commission on additions: When Wolt reorders on your behalf (for example, if a courier drops an order), a commission is applied to that replacement. In this case, the original commission on the first order still applies as well. 

Why Wolt+ orders have a different commission

Wolt+ is our subscription program that gives customers benefits like free delivery. When a Wolt+ subscriber places an order from your venue, the commission may be slightly higher—or structured as a fixed fee depending on your agreement.

This adjusted commission helps cover the reduced delivery costs for the customer. In return, your venue benefits from increased visibility on the Wolt app and access to a growing base of high-frequency, high-value customers who often order more and return more often.

💡 Want to learn more about how Wolt+ works and what it means for your business? Read about Wolt+ for merchants.

Wolt merchant fees* explained

In addition to commissions, there are a few other fees that can appear in your payout summary. These aren’t all applied every cycle and are tied to services, payment methods, and order performance:

• Platform fee: A fee shown in your statement that is added on top of your commission. This fee supports the delivery courier costs, technology platform, and customer support infrastructure that connects you with customers.

• Penalties and additional charges: These apply when orders are delayed or contain missing items. These charges are avoidable and aimed at maintaining a consistent experience for Wolt customers.

*Not all fees apply in every country, and availability depends on your market and your agreement with Wolt.

Device repayments and billing corrections

You may occasionally see line items labeled as Product sales in your payout summary. These reflect repayment for devices Wolt has provided—like tablets or SIM cards—to help you run your business on the platform.

The good news? You don’t need to pay for this equipment up front. Instead, the cost is deducted gradually from your payouts, making it easier to get started without a large initial expense.

There may also be sales corrections, which account for changes in previous payout cycles:

• Sales correction (overcharging): When your actual sales were lower than what we previously calculated, a reimbursement is added to your payout.

• Sales correction (undercharging): When your actual sales were higher than what we previously calculated, a charge is added to your payout.

Both are part of Wolt’s commitment to transparency in reporting and fair payout practices.

Payout cycles and timing

Payout cycles vary by agreement and by country, but most Wolt merchants receive payouts every 5 days, twice a month, or monthly. For months with 31 days, the final cycle may be slightly extended. In February, the last cycle tends to be shorter. 

Clear costs, confident operations

Understanding how Wolt commissions and merchant fees work gives you more control over your business and helps avoid unnecessary surprises during payout time. We don’t want surprises any more than you do. This isn’t about red tape; it’s about keeping things running smoothly so you can focus on what matters most: serving your customers and growing your business.

If anything still feels unclear, don’t hesitate to reach out to our Merchant Support team via the Merchant Portal. There’s always someone on our end who can walk you through the details. After all, it’s your business — you deserve to know exactly how it works.