An Important Update About Our Service in Uzbekistan

Q: When will the app stop working in my city?

You’ll be able to place orders as usual until 4th March 2026. After that, the app will no longer accept new orders in this country.

Q: What happens to orders placed before the closure?

Any orders placed before the platform closes will be delivered as normal. Support will remain available if there are issues with existing orders.

Q: Will I still be able to contact Support?

Yes. Support will remain available from 9.00 - 17.00 until 27th March 2026 to assist with orders, refunds, and account-related questions.

Q: What happens to my Wolt credits / promotions?

We encourage you to use any available credits or promotions before operations end. After the closure, credits and promotions will no longer be usable and can’t be transferred or used on other platforms. They will be automatically refunded to you, so please make sure you have a valid payment method in your Wolt account

Q: Will Wolt return to Uzbekistan in the future?

At this time, there are no plans to return to Uzbekistan.

Q: What happens to my account?

Your account will remain available and can still be used in other geographies where Wolt operates.

Q: What happens to my personal data?

Personal data will be handled according to Wolt’s privacy policy. After account closure, data will be deleted or anonymised in line with legal and regulatory requirements.

Q: What happens to my Wolt+ membership?

Wolt+ benefits remain available while the service is live. The unused portion of Wolt+ subscription fees will be refunded to the payment method on your account.

We know this isn’t the news you were hoping for.

We’re writing to let you know that we will be permanently closing our service in Uzbekistan. From 5th March 2026, you’ll no longer be able to place orders through our app or website.

We understand this may be disappointing or inconvenient. Being part of your everyday meals, busy days, and special moments has meant a lot to us, and we’re truly grateful that you chose to order with us.

Our priority over the coming weeks is to make this transition as smooth and straightforward as possible for you — by continuing to deliver existing orders, handling refunds and credits, and keeping customer support available to help with any questions.

Why is this happening?

This is a difficult decision, and one we haven’t taken lightly.

As our business has grown, we’ve reviewed our approach to ensure we're investing where we can build a durable, sustainable business and deliver a strong experience for merchants, consumers and couriers over the long-term. Due to country-specific conditions, we’ve determined we are not able to consistently deliver a customer experience that meets our standards in Uzbekistan. As a result, we’ve made the difficult decision to end our operations there.

We’re proud of the service built in Uzbekistan and grateful to everyone who has been part of it, especially our customers.

What happens next

Until 4th March 2026 the service will continue to operate as usual. After that date, ordering will no longer be available, but we’ll remain available to support you with any outstanding questions or account-related matters.

Thank you for welcoming us into your homes and routines. We sincerely appreciate your support.

Frequently Asked Questions

When will the app stop working in my city?

What happens to orders placed before the closure?

Will I still be able to contact Support?

What happens to my Wolt credits / promotions?

Will Wolt return to Uzbekistan in the future?

What happens to my account?

What happens to my personal data?

What happens to my Wolt+ membership?

If you have more questions, contact us at support@wolt.com