Wolt Courier Partner Privacy Policy

1. Controller

Wolt Enterprises Oy and certain Wolt group companies (“Wolt”, “we”) process personal data of courier partners (hereinafter also “you”).

When processing the personal data of courier partners in the countries below, Wolt Enterprises Oy and the local Wolt group company are acting as joint data controllers. This means that Wolt Enterprises Oy and the local Wolt group company together determine the purposes for and means by which personal data is processed. 

This privacy policy also applies to substitutes to the extent Wolt is able to identify a substitute. You must ensure that your substitute has read this privacy policy before performing services as your substitute. You and your substitute may have access to each other's information including details on performed deliveries through the partner application.

Joint controllers 

1. Depending on the company the courier partner provides courier partner services to: 

Wolt Enterprises Deutschland GmbH Company ID: HRB 217122 B Am Postbahnhof 17, 10243 Berlin, Germany

Wolt Sverige Ab Company ID: 559049-2335 Celsiusgatan 10, 112 30 Stockholm, Sweden

Wolt Eesti OÜ Company ID 14044231 Aia 10 a, 10111 Tallinn, Estonia

Wolt Danmark ApS  Company ID 37540447 Borgergade 10 2 sal., 1300 Copenhagen K, Denmark

Wolt Latvija SIA Company ID 40203027461 Elizabete iela 45/47, Riga, Latvia

Wolt Norway AS Company ID 920 464 254 Øvre Slottsgate 4, 0157 Oslo, Norway

Wolt, tehnologije d.o.o. Ljubljana Company ID 8273006000 Parmova ulica 53, 1000 Ljubljana, Slovenia

UAB Wolt LT Company ID 304573947 Užupio g. 27-2, LT-01202, Vilnius, Lithuania

Wolt Georgia LLC Company ID 405260042 Chughureti District, D. Agmashenebeli ave., N 61, Tbilisi, Georgia

Wolt Magyarország Kft Company ID 01-09-322693 Salétrom utca 4. földszint, 1085 Budapest, Hungary

Wolt Česko s.r.o. Company ID 070 30 550 Na Poříčí 26, Nové Město, 110 00 Prague 1, Czech Republic

Wolt Zagreb d.o.o. Company ID MBS: 081193190 Metalčeva ul. 5 1st floor, 10000 Zagreb, Croatia

Wolt Polska sp. z o.o. Company ID 0000745637 ul. Koszykowa 54 7th floor, 00-675 Warsaw, Poland

Wolt Enterprises Israel Ltd. Company ID 515887156 Allenby St. 113, 6581706 Tel Aviv, Israel

Wolt Technologies Greece Provision of Food Services S.A. Company ID 147811001000 Leoforos Andrea Siggrou 80-88, 11743 Athens, Greece

Wolt Malta Limited Company ID C94616 171, Old Bakery Street, Valletta, VLT 1455, Malta

Wolt d.o.o. Beograd-Stari Grad Company ID 21408930 Bulevar Vojvode Bojovica 8, 11000 Belgrade, Serbia

Wolt Azerbaijan LLC Company ID 1404631321 Hyatt Tower 2 4th floor 8 Izmir street, AZ 1065 Baku, Azerbaijan

Wolt Slovensko s. r. o.  Company ID 52 396 771 Palisády 36, 811 06 Bratislava - Staré Mesto, Slovak Republic

Wolt Technologies Kazakhstan LLP Company ID 190540026305 Adi Sharipov street 92 5th floor., 050012 Almaty, Kazakhstan

Wolt Japan K.K. Company ID 40100-01-204751 3-14, Ebisu 4 -chome, Shibuya-ku, Tokyo, Japan

Wolt Cyprus Limited Company ID 10404490R Stasikratous 35 3rd floor, office 302 1065 Nicosia, Cyprus

and

2. Wolt Enterprises Oy (Company ID 2646674-9, Arkadiankatu 6, 00100 Helsinki, Finland. CEO: Miki Kuusi, Email address: support@wolt.com)

Wolt Enterprises Oy has been appointed responsible for handling all data subject requests and questions relating to the personal data processing of the Wolt group on behalf of the local joint controllers.

When processing personal data of courier partners providing courier partner services to Wolt Enterprises Oy, Wolt Enterprises Oy acts as the sole data controller.

2. Contact

Email: support@wolt.com

Wolt has appointed a data protection officer who you can reach through the above contact details.

3. Name of the register

Courier partner register

4. The purpose and legitimate grounds for processing. One or more of the following purposes may apply simultaneously.

Purpose for processing:

We process your personal data in order to be able to pay remuneration to the courier partner and to fulfill our other obligations under the service agreement. In addition, we process your personal data in order to fulfill our obligations under other agreements and projects conducted between the courier partner and Wolt. 

(Legal basis: performance of contract)

We also process personal data of the courier partner to provide services to Wolt’s clients, e.g. in order to provide Wolt’s clients with the information necessary for the delivery of their orders. 

When performing services as a courier partner, Wolt needs permission to access location services through the permission system used by your mobile operating system or browser. We may collect the precise location of your device when the courier partner app is running in the foreground or background of your device. We may also collect route information when you conduct a delivery for Wolt and/or derive your approximate location from your IP address. You can enable the location tracking feature through the settings on your device or when prompted by your mobile app. If you choose to disable the location feature through the settings on your device, we will not receive precise location information from your device, which will prevent you from being able to go online and receive delivery tasks

(Legal basis: performance of contract)

In addition, we process personal data in order to communicate with you and to ensure compliance with the service agreement between you and Wolt. For example, we may process your location data if we have legitimate reason to do so for verifying your compliance with the service agreement. We also process your personal data to develop Wolt’s business.

(Legal basis: performance of contract)

We also process personal data to enable us to administer and fulfil our obligations under law. This includes data processed for complying with our bookkeeping obligations and providing information to relevant authorities such as tax authorities. 

(Legal basis: Legal obligations)

We may also process personal data in relation to claims handling, authority investigations, debt collection and legal processes. 

(Legal basis: Legitimate interest)

Wolt may process your including dropoff location collected during your performance of deliveries for solving customer complaints and responding to safety incidents that relate to a breach of the service agreement between you and us. We will not process such pickup and/or dropoff locations without weighing our own interests against your right to privacy and e.g. use pseudonymized or non-personally identifiable data when possible. Wolt may also process your personal data to ensure compliance with the service agreement between you and Wolt.

(Legal basis: Legitimate interest)

Wolt may also process information about your use of its services and applications (“Wolt Services”) to improve the quality of Wolt Services e.g. by analysing any trends in the use of the Wolt Services. When possible, Wolt will do this by using only aggregated, non-personally identifiable data. 

(Legal basis: Legitimate interest)

Automated decision-making

Wolt may use personal data to make automated decisions for matching available courier partners with the deliveries placed by clients.

Tasks are matched to the courier partner by finding routes which are valid (e.g. vehicle capabilities, age restrictions and chosen offline time) and which are the most optimal, in terms of least distance driven per task, and delivery time best within a predefined time range. A courier partner's personal attributes or past performance does not affect the delivery assignment.

The courier partners are anonymized in connection to the automated decision-making and the delivery assignments are based solely on the location of a courier partner and delivery destination locations, vehicle type, the courier's chosen offline time, and the capabilities of the courier and delivery. For example, if you have chosen a certain offline time, you will be excluded from the allocation during that time. Moreover, if the task concerns age restricted products, underaged courier partners will not be allocated such tasks.

The capabilities of the courier partner (vehicle size, age restriction, location details) are matched against those of the delivery destination to define valid assignments. 

The courier partner and delivery coordinates, as well as the courier partner's vehicle type, are used to calculate distances and time durations between the courier partner and delivery locations. We choose the courier partner and delivery assignment pairs which keep a city's overall driven distance and lateness from the delivery time frame as low as possible.

(Legal basis: Performance of contract and legitimate interest)

Legal grounds for processing:

We may process your personal data to fulfil our contractual obligations based on the service agreement between Wolt and you. We may also process your personal data based on our legitimate interest to run, maintain and develop business. When choosing to use your data on the basis of our legitimate interests, we weigh our own interests against your right to privacy and e.g. use pseudonymized or non-personally identifiable data when possible.

We also process your personal data to perform our legal obligations.

5. Personal data processed 

We may collect and process the following information about our courier partners:

  • First names

  • Last name

  • Company name and company ID

  • Address

  • Phone number

  • Email address

  • Location data

  • Social security number

  • Courier ID

  • Driver’s license or ID

  • Hometown

  • Personal bank account

  • Information on remuneration payable to courier partner and payment information

  • Nationality

  • Tax card

  • VAT or tax ID

  • Feedback and performance

  • Communication between you and Wolt

  • Usage data of Wolt’s services/applications (including location and availability when providing courier partner services to Wolt)

  • Data provided by you when using Wolt’s services/applications

When you use Wolt’s services/applications for providing courier partner services to Wolt, we may collect, use and share data on either your exact or approximate location, including real-time geographic location of your mobile phone. The data is collected for purposes of providing services to Wolt’s clients, e.g. in order to provide Wolt’s clients with the information on the delivery of the order and for performance of the agreements between the courier partner and Wolt. Location data is required for example to estimate accurate delivery times and to confirm payments.

Wolt may automatically collect certain technical data when you visit or interact with the Wolt Services. Such technical data may include the browser name, the type of computer or device, time spent on website, interaction with the services, URL of the website you visited before and after visiting the services, the time and date of user visits, surfing habits, IP address, operating system and the Internet service providers utilized and other similar technical information. While we do not normally use such data to identify you as an individual, you can sometimes be recognized from it, either alone or when combined or linked with user data. In such situations, technical data can also be considered personal data under applicable laws and we will treat such data as personal data.

Cookies

We use various technologies to collect and store Analytics Data and other information when the Users visit the Wolt Services, including cookies and web beacons.

Cookies are small text files sent and saved on your device that allows us to identify visitors of the Wolt Services and facilitate the use of the Wolt Services and to create aggregate information of our visitors. This helps us to improve the Wolt Services and better serve our Users. The cookies will not harm your device or files. We use cookies to tailor the Wolt Services and the information we provide in accordance with the individual interests of our Users. Some cookies are necessary for using and running a seamless experience on the Wolt Services and they are used e.g. for remembering your choice of language and country. Other cookies collect information about how the Wolt Services are used, e.g. which content is frequently visited, in order to improve the Wolt Services. We may also use cookies to serve our ads on the Wolt Services or on selected third-party platforms.

The Users may choose to set their web browser to refuse cookies, or to alert when cookies are being sent. For example, the following links provide information on how to adjust the cookie settings on some popular browsers:

Safari Google Chrome Internet Explorer Mozilla Firefox

Please note that some parts of the Wolt Services may not function properly if use of cookies is refused.

A web beacon is a technology that allows identifying readers of websites and emails e.g. for identifying whether an email has been read.

6. Sources of data

We typically collect personal data directly from you. 

We may also collect your personal data from tax and other relevant authorities as well as our clients and partners when we have legitimate grounds to do so.

Wolt may also offer a referral program where courier partners can invite friends and family to sign up for the Wolt Service and become a courier partner. You can send an SMS with a referral link to your contacts.

7. Storage period

Wolt does not store your personal data longer than is legally permitted and necessary for the purposes for which the data were collected. The storage period depends on the nature of the information and the purposes of processing. The maximum period may therefore vary per use. Wolt takes reasonable steps to keep the personal data accurate and to delete incorrect or unnecessary personal data.

Most personal data relating to you will be deleted after a period of 90 days have lapsed after the termination of the service agreement between Wolt and you. Thereafter, a part of the personal data relating to you may be stored only as long as such processing is required by law or is reasonably necessary for our legal obligations or legitimate interests such as claims handling, bookkeeping, internal reporting and reconciliation purposes.

All personal data relating to you will be deleted within a period of 10 years after the service agreement between you and Wolt has terminated, with the exception of personal data required in certain rare situations such as legal proceedings.

Wolt will store technical data relating to you for a period of 90 days.

8. The recipients of personal data

We do not share your personal data with third parties outside of our group companies unless one of the following circumstances apply:

For legal reasons

We may share personal data with third parties outside our organization if access to the personal data is reasonably necessary to: (i) meet taxation, any applicable law, regulation, and/or court order; (ii) detect, prevent or otherwise address crime and/or security issues. When possible, we will inform you about such processing.

To authorized service providers and third parties

We may share personal data to authorized service providers who perform services for us to enable them to meet their legal obligations relating to e.g. safety of their employees/subcontractors and/or to manage other personnel related obligations, such as e.g. performance management and personnel evaluation of their own employees/subcontractors. Such service providers are for example our internet service providers, accounting company and fleet companies providing delivery services. Our agreements with the service providers include commitments that the service providers agree to limit their use of personal data and to comply with privacy and security standards at least as stringent as the terms of this Privacy Policy.

We may share personal data to third parties that need access to your personal data in order for us or such third parties to perform services to Wolt’s clients and fulfil the purposes set out in this Courier Partner Privacy Statement. For example, partners who offer their products through the Wolt Services receive details of your estimated time of arrival and distance from the pickup location to estimate your arrival time.

We may share location data to the competent authority for purposes of authority investigations if we are required to do so under applicable laws.

You may be covered by certain personal accident and/or third-party liability insurance agreement that Wolt has entered into on behalf of the courier partners in case you have not opted out from the insurance. The insurance agreement provides cover for incidents that happen during the courier partner’s provision of services to Wolt under the service agreement. In case of an incident, Wolt will share the location of the courier partner in question to the insurance company in order for the insurance company to confirm that the courier partner was performing a service under the service agreement the at the time of the accident.

If you are covered by the insurance agreement entered into by Wolt on your behalf, the insurance company or a third party on behalf of insurance company will also share certain personal data about you to Wolt in order for the third party company to provide the insurance coverage and for Wolt to verify that the incident is such that you are eligible for the coverage. The insurance company will receiving the following data about you for claims workflow and validation as well as insurance onboarding and offboarding purposes:

  • Courier ID

  • First Name

  • Last Name

  • Phone Number

  • Email Address 

  • Courier Country

  • Time First Delivery Date

The insurance is voluntary for courier partners and Wolt will share the described data only if courier partner has taken the insurance. Processing the insurance claim is a matter strictly between courier partner and insurance company. Wolt is not involved in the processing of the insurance claim in any way.

With your explicit consent

We may share personal data with third parties outside of our group companies for other reasons than the ones mentioned above, when we have your explicit consent to do so. You have a right to withdraw such consent at any time.

For other legitimate reasons

If Wolt is involved in a merger, acquisition or asset sale, we may transfer your personal data to the third party involved. However, we will continue to ensure the confidentiality of all personal data. We will give notice to all the courier partners concerned when the personal data are transferred or become subject to a different privacy policy.

9. Data transfers to countries outside of European Union

Wolt stores your personal data primarily within the European Economic Area. However, we have service providers and operations in several geographical locations. As such, we and our service providers may transfer your personal data to, or access it in, jurisdictions outside the European Economic Area or the courier partner’s domicile.

We will take steps to ensure that personal data receives an adequate level of protection in the jurisdictions in which they are processed. We provide adequate protection for the transfers of personal data to and from countries outside of the European Economic Area through a series of agreements with our service providers based on the Standard Contractual Clauses or through other appropriate safeguards, such as the Privacy Shield Framework.

More information regarding the transfers of personal data may be obtained by contacting us on any of the addresses indicated above.

10. Your rights

Right to access

You have the right to request access to the personal data we process about you. This means that you may contact us using the contact details above and we will inform what personal data we have collected and processed regarding you and the purposes such data are used for. You also have the right to request disclosure of the purposes for which Wolt processes the User's personal data and of records regarding the provision of personal data to authorized service providers and third parties.

Right to withdraw consent

In case the processing is based on a consent granted by you, you may withdraw the consent at any time.

Right to rectify

You have the right to have incorrect/unprecise, incomplete, outdated, or unnecessary personal data we have stored about you corrected or completed by contacting us. You have the right to update for example your contact information or your other personal data.

Right to deletion

You may also ask us to delete your personal data from our systems. We will comply with such request unless we have a legitimate ground to not delete the data. After the data have been deleted, we may not immediately be able to delete all residual copies from our active servers and backup systems.

Please note that prohibiting us from processing data concerning you may result in not being able to act as a Wolt courier partner. 

Right to suspend processing

You may request us to suspend processing of personal data for example when your data deletion, rectification or objection requests are pending and/or when we do not have legitimate grounds to process your data. When the processing has been suspended, your data will only be stored and not processed further. For example, if you contest the accuracy of your data, such data will be restricted from processing until it is ensured that the data is accurate.

Please note that prohibiting us from processing data concerning you may result in not being able to act as a Wolt courier partner. 

Right to object

You may have the right to object on grounds relating to your particular situation to the processing of your personal data based on our legitimate interest. We will comply with such objection unless we have a legitimate ground not to.

Please note that prohibiting us from processing data concerning you may result in not being able to act as a Wolt courier partner. 

Right to data portability

You have the right to receive the personal data you have provided us with in a structured and commonly used format.

How to use your rights

You may use these rights by sending a letter or an e-mail, including your name, address and phone number, to us on the address set out above. We may request the provision of additional information necessary to confirm your identity.

We may reject requests that are unreasonably excessive or manifestly unfounded.

11. Information security

We do our best to keep your data safe and secure. We use administrative, organizational, technical, and physical safeguards to protect the personal data we collect and process. Our security controls are designed to maintain an appropriate level of data confidentiality and integrity.

The personal data stored under this Privacy Policy shall only be processed on a need-to-know basis. The use of personal data is protected by appropriate user rights, passwords and rights of use. 

Paper documents shall be stored in a locked storage.

12. Direct Marketing

You have the right to prohibit us from using your personal data for direct marketing purposes, market research and profiling made for direct marketing purposes by contacting us on the addresses indicated above or by using the unsubscribe possibility offered in connection with any direct marketing messages.

13. Lodging a complaint

In case you consider our processing activities of your personal data to be inconsistent with the applicable data protection laws, you may lodge a complaint with the local supervisory authority for data protection. 

In Finland, the local supervisory authority is the Data Protection Ombudsman (www.tietosuoja.fi).