How Shiso Burger grew sales and offered delivery with Wolt

At a glance

• 85% improvement in order accuracy — less waste and happier customers

• 0.6% rejection rate — far below industry standards

• 20% of total revenue now comes from delivery

• 28% steady MoM growth across delivery channels across Berlin and Hamburg

Shiso Burger isn’t your typical burger spot. 

This restaurant blends classic burgers with Asian flavors. From soy marinated beef patties to salmon fillets and crunchy tofu, all in between their pillowy sesame buns. Often imitated, never duplicated. 

Before 2020, Shiso Burger was all about the dine-in experience. Customers loved watching cooks grind meat by hand and flip burgers to be served in their signature bamboo baskets since 2013.

It was all about being there. 

But when lockdowns and changing customer habits meant fewer customers were dining in, Shiso Burger faced a new challenge. They had to find a way to keep their staff working, maintain food quality, and honor their open-kitchen spirit. 

Delivery was clearly part of the solution, but there was more to it than that. They needed systems that could easily connect their kitchen to customers at home, without losing the personal touch that made them unique.

Manual orders and craving a better way

In the beginning, Shiso Burger handled delivery orders by hand. Literally. 

“We picked up the phone and took orders by hand. We’d write them down, run them to the kitchen and hoped that nothing got mixed up,” recalls Kevin, Head of Operations.

Packaging failed to preserve food quality. The Shiso Burger experience, so vital to their brand, wasn’t translating to off-premise dining. Order errors, quality issues and internal pressure began piling up.

Partnering with Wolt and Deliverect

Partnering with Wolt and direct POS integration with Deliverect helped Shiso Burger streamline operations and redefine delivery excellence. Orders flowed directly into their system, eliminating manual entry.

Wolt’s platform brought structure, consistency, and reach—without compromising quality or brand integrity.

Results you can taste (and track)

For many merchants, the big question is whether it’s worth it. Shiso Burger’s experience suggests a short learning curve and a clear payoff:

• 85% improvement in order accuracy — less waste and happier customers

• 0.6% rejection rate — far below industry standards

• 20% of total revenue now comes from delivery

• 28% steady MoM growth across delivery channels across Berlin and Hamburg

Looking forward, staying grounded

Today, Shiso Burger sees delivery not as a side hustle, but a core part of its identity. With Wolt, they’ve preserved the soul of their brand while expanding their footprint—one burger at a time.

As Tieu Khai Hien, Shiso Burger’s CEO and co-founder puts it:

Interested in learning more about Wolt for your own restaurant? 

Shiso Burger’s story is practical proof of what can happen when a restaurant simplifies delivery without losing its soul.

If you’re wondering how Wolt and integrations like Deliverect might fit your business, reach out. Ask questions. See how it feels.

Because good business is always personal.