Wolt+ Subscription General Terms and Conditions 

These terms and conditions govern your use and purchase of a Wolt+ subscription (“Wolt+” or “Subscription”). Wolt+ Subscription grants you access to certain benefits (“Wolt+ Benefits”) on eligible orders placed through the Wolt Service for eligible Partners with a minimum subtotal as indicated in the Wolt Service. The Subscription is subject to these Wolt+ Subscription Terms (“Wolt+ Subscription Terms”) and our User Terms of Service which are incorporated herein by reference. Partner, Order, User, Customer Organization, Wolt and Wolt Service are defined in the User Terms of Service and have the same meaning as defined in the User Terms of Service.

If you have a Wolt for Work Account and/or a Wolt+ Subscription that is granted to you by the Customer Organization (“Corporate Wolt+ Subscription”), these terms and conditions also apply to the Customer Organization with respect to Corporate Wolt+ Subscription.

By purchasing or by using the Subscription, you expressly accept these Subscription Terms. 

Identity of Wolt:

  • The Subscription (i.e. Wolt+ service) is provided by Wolt Magyarország Kft. (registered seat: 1027 Budapest, Bem József utca 1/B 4. em., Hungary; business ID: 01-09-322693; VAT ID: 26296702-2-41; registered with the Metropolitan Tribunal of Registration; hereinafter “Wolt”).

  • Trade name: “Wolt",

  • Email address: support@wolt.com.

  • Hosting provider: Wolt Oy (address: FI-00100 Helsinki, Pohjoinen Rautatiekatu 21.; e-mail address: support@wolt.com).

The place of operation and complaint handling correspond to the registered seat of Wolt.

1. WHAT IS WOLT+?

Wolt+ in a nutshell:

  • Wolt+ Benefits are applicable for eligible orders placed through Wolt Service for eligible Partners with a minimum order value as indicated through the Wolt Service. You will be presented with the applicable Wolt+ Benefits when signing up to the Subscription. 

  • Eligible Partners are marked with the W+ logo in the Wolt Service. Please note that eligible Partners may vary depending on your selected delivery address. Maximum delivery range restrictions apply. If you did not enable location tracking, or did not enter a delivery address, eligible Partners shall be displayed according to the delivery ranges in your selected city center.

  • Minimum order values may vary from time to time and may differ between the eligible Partners. Wolt reserves the right to change the minimum order value for any Partner at any time.

  • The Subscription is offered for a monthly or yearly subscription fee payable at the start of the relevant subscription period of your selection (“Subscription Fee”)

  • The Subscription will automatically renew after the monthly or yearly payment period unless you cancel the Subscription in accordance with these Subscription Terms. You can cancel your Subscription at any time in your user profile in the Wolt Service.

  • The Subscription and Wolt+ Benefits are limited to the country in which you purchase the Subscription (“Subscription Country”). If you travel outside of your Subscription Country, your Wolt+ Benefits will not apply to any purchases made while outside of your Subscription Country. 

  • The Subscription is for personal use and only consumers are eligible to purchase Wolt+, unless otherwise indicated in these Wolt+ Subscription Terms.

As a permanent benefit of the Subscription, Wolt arranges the deliveries of the Orders placed within the Subscription in a way that the User does not have to pay delivery fee for such deliveries. 

1.1 By buying or by using the Subscription you agree to these Wolt+ Terms and Conditions (Subscription Terms) and the specific terms in effect detailed in the Wolt Service about the Subscription. You also agree to have your payment method charged monthly or yearly, depending on your Subscription term, in every billing cycle on a recurring basis during the term of your Subscription. The conditions of the Subscription are subject to change so please make sure you check the current details of the Subscription in the Wolt Service and in Wolt+ Terms and Conditions in effect. 

1.2 Additional details on the Subscription are available in the checkout before you purchase the Subscription in the Wolt Service and will include important terms, such as where and when the Wolt+ Subscription may be used, the available Wolt+ Benefits, the cost and the billing interval of the Wolt+ Subscription. Please review the details of the Wolt+ Subscription in the Wolt Service before purchase.

1.3 “Eligible Partners” are Partners who participate in the Wolt+ program. Wolt cannot guarantee the eligibility of a certain Partner and reserves the right to change whether Wolt+ Benefits are redeemable from a certain Partner at any time with or without notice. Wolt+ Benefits are subject to geographic availability, and fees such as service fee, taxes or other fees may apply to your Order.

1.4 You are able to view and manage your Subscription by tapping the tab Wolt+ in your user profile in the Wolt Service. You can see and manage the settings including payment method, membership end date, next payment date and country where your Subscription is in force through your user profile.

1.5 If you want to activate your Corporate Wolt+ Subscription or change your current Wolt+ subscription to Corporate Wolt+ Subscription provided by the Customer Organization, you must have a Wolt for Work Account and change the payment method of the Wolt+ Subscription on the Wolt App, as per the relevant instructions provided by Wolt and/or Customer Organization. It’s possible to update your personal Wolt+ Subscription to a Corporate Wolt+ Subscription after your existing Wolt+ Subscription period ends.

1.6 By taking Corporate Wolt+ Subscription into use, the Customer Organization understands and acknowledges that it has full responsibility for its employer obligations and tax compliance, including tax implications to its employees that use the Corporate Wolt+ feature. Wolt takes no responsibility for any tax or other obligations that concern the Customer Organization and its employees.

2. PURCHASING WOLT+ AND FREQUENCY OF CHARGES

2.1 You can purchase Wolt+ directly in the Wolt Service or start your free trial as applicable in the Wolt Service by clicking on the Wolt+ banner on the opening screen of Wolt (app and website), you will be taken to the registration page. After that, on the registration page, click on the button called "Get Wolt+". You must then enter your card details and accept the Wolt+ Subscription Terms. You need to click the button on the page to complete the process. After that, the Subscription is activated. 

2.2 You can see details of your Subscription (including the subscription fee) in the Wolt Service and choose the payment method before confirming the purchase of Wolt+. The subscription fee includes all costs regarding your Subscription itself for the monthly or yearly payment cycle. For clarity, you have to pay the prices and fees charged for the Orders themselves by the Partners or by Wolt, including also the service fee and any other applicable fees, unless you are expressly exempted from any price or fee due to your Subscription in these Subscription Terms or otherwise by Wolt. Before subscribing all relevant data can be seen on the checkout page. Wolt thus provides the possibility for you to identify and correct input errors through efficient and accessible technical tools prior to subscribing to Wolt+. 

2.3 You can buy the Subscription for a month (30-day period) or a year, and you will be billed in advance on the basis of your subscription period. When you buy the Subscription, you'll be charged the subscription fee for your first billing cycle on the date of purchase, which activates Wolt+ for the term detailed in your user profile.

2.4 The billing cycle is based on the initial purchase date of the Subscription and the payment method you selected when purchasing the Subscription will be charged in accordance with the monthly or yearly payment cycle. You can change your payment method in the Wolt+ tab in your user profile. If you do not want Wolt Subscription to automatically renew, you can cancel your Subscription in accordance with these Subscription Terms. If you have a Corporate Wolt+ Subscription, your billing cycle will be in accordance with the terms of Customer Organization and your Corporate Wolt+ Subscription may also be cancelled by the Customer Organization. 

2.5 If we are unable to process your payment, Wolt will ask you to select a different payment method. If your payment fails during the recurring payment cycle, we reserve the right to terminate your Subscription automatically or to charge the subscription fee after a pre-defined period retroactively calculated from the original payment cycle start date. It is your responsibility to keep your payment method information up to date.

2.6 Wolt hereby informs you that the contract with Wolt for the Subscription does not qualify as a written contract. The Subscription is saved and thus recorded to your Wolt profile which is accessible later on as well. Otherwise, Wolt does not file such contracts.

2.7 The aforementioned contract with Wolt can be entered into Hungarian or English. 

2.8 Wolt is subject to a Code of Conduct issued by its parent company DoorDash, Inc.

3. FREE TRIALS AND THIRD-PARTY PARTNERSHIPS 

3.1 We and/or third parties authorized by Wolt (“Authorized Partners”) may offer some Users a free or other promotional subscriptions to the Wolt+ Subscription. Free trials or promotional subscriptions are subject to these Wolt+ Subscription Terms except as otherwise stated in your offer. Free trials may be limited in Wolt’s sole discretion, including based on eligibility or duration of free trial. If you are offered a free trial, you are required to add a payment method for the Subscription before starting the free trial, unless otherwise stated in such offer itself. Certain limitations may exist with respect to combining a free trial with any other offers. Generally, only one free trial period or other promotional subscription is available per User, unless otherwise defined by Wolt. 

3.2 We will automatically renew your Subscription after the free trial and charge the payment method you chose when starting the free trial. By providing payment method details you agree that at the end of the applicable free trial or promotional subscription period, your Subscription will automatically renew and you will be charged the Subscription Fee stated in the Wolt Service when signing up for the free trial. You can cancel the Subscription anytime through your user settings in the Wolt Service. If the Subscription is ever terminated for any reason, you shall not be eligible for a free trial on any subsequent Subscription.

3.3 Promotional subscriptions for Wolt+ that are offered or provided by Authorized Partners may be subject to additional terms and conditions, which will be presented at the time of the offer by the Authorized Partner or by Wolt as applicable.  

4. CANCELLING YOUR WOLT+ SUBSCRIPTION 

4.1 You can cancel your Subscription in the course of the day preceding the renewal date of your Subscription at the latest, or as separately agreed with the Customer Organization, otherwise your Subscription will be renewed for the concerned payment cycle. You can cancel your Subscription in the manage membership menu of Wolt+ tab in your user profile in the Wolt Service or as agreed separately with the Customer Organization.

4.2 If you cancel your Subscription, you will still have access to the Wolt+ Benefits within Wolt+ until the end of the ongoing payment cycle that you have paid for. All monthly and yearly payments are non-refundable and non-transferable and will not be refunded for any cancellation initiated during a billing cycle. If you cancel during the free trial period, the Subscription will be terminated immediately.

4.3 If you participated in a free trial or other promotional subscription period for Wolt+, you may cancel within the first 48 hours of your paid Wolt+ subscription and receive a full refund of your Wolt+ subscription fee.

4.4 For both monthly and annual subscribers, if you cancel your Subscription within the first 48 hours after purchasing the Subscription and have not placed a Wolt+-eligible Order during that period, Wolt may, in its sole discretion, refund your entire Subscription Fee (instead of the pro rata subscription fee, see below). For avoiding misunderstandings, the previous provision is only applicable for the first purchase of the Subscription, and it is not applicable for automatic renewal periods. 

5. WITHDRAWAL RIGHT

5.1 Special right of withdrawal and cancellation within 14 days after the first purchase of the Subscription: 

Irrespective of the above general rules for cancellation of your Subscription, you are entitled to withdraw your Subscription within 14 days after purchasing Wolt+ without having to justify it. By purchasing Wolt+ you require Wolt to commence the provision of Wolt+ service before the above deadline for withdrawal lapses, and acknowledge that after the service provision is fully performed you are not entitled to practice your right of withdrawal. Nevertheless, once the provision of Wolt+ service by Wolt is commenced, instead of withdrawal, you are entitled to cancel your Subscription within 14 days after purchasing Wolt+ without having to justify it. The right of withdrawal/cancelation lapses 14 days after purchasing Wolt+. If you participated in a free trial for Wolt+, the right of withdrawal/cancelation is included in the free trial period, provided that such trial period is 14 days at minimum, and you will not have a right to withdraw from the Subscription after you have paid the first Subscription Fee, unless otherwise provided in these Wolt+ Subscription Terms. 

5.2 The right of this withdrawal/cancelation can be exercised by way of sending your unambiguous declaration on same to Wolt (e.g. in email or by postal mail), to Wolt’s address/email address set out in top of these Subscription Terms. For making this declaration you can also use the below template. 

5.3 The right of withdrawal/cancelation is exercised within the deadline if you send it before the above deadline lapses. 

5.4 For avoiding misunderstandings, these provisions are applicable only for the first purchase of the Subscription, and they are not applicable for the automatic renewal periods.

Legal effect of the above special right of withdrawal/cancelation:

If you withdraw your Subscription, we will refund the entire consideration you paid (i.e. your subscription fee) to you without delay but within 14 days from the receipt of your declaration on withdrawal. We will apply the same payment method for the refund you applied for purchasing Wolt+, unless you expressly consent to other payment method (no additional costs will be charged on you even in case of application this other payment method). 

Since by purchasing Wolt+ you require Wolt to commence the provision of Wolt+ service before the deadline for withdrawal lapses, in case you cancel your Subscription, you have to reimburse the proportionate subscription fee to Wolt until the cancelation of your Subscription. Accordingly, we will refund that part of the subscription fee which exceeds the value of our service provided. 

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Declaration template for withdrawal/cancelation

Addressee: Wolt Magyarország Kft. (registered seat: 1027 Budapest, Bem József utca 1/B 4. em., Hungary; business ID: 01-09-322693)

The undersigned hereby declare that I exercise the right of withdrawal/cancelation with regards to the Wolt+ service I subscribed for: 

Date of contract: 

Name of consumer: 

Address of consumer: 

Signature of consumer (only on case of paper-based declaration): 

Date: 

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6. CHANGES TO THE SUBSCRIPTION

6.1 Wolt may modify the terms and contents of the Subscription including the applicable Wolt+ Benefits or the applicable Subscription Fee and these Subscription Terms or stop offering the Subscription at any time in its sole discretion due to e.g. changes in the business environment, changes in technology or similar reasons. However, we will not make changes to the Subscription, Subscription Terms that have a notable adverse affect on you without giving a minimum of 45 days prior written notice. Changes increasing your Subscription Fee are given a 45-day prior written notice. The changes will enter into force automatically after the notice period, but you can cancel your Subscription in accordance with the instructions in Section 4 above. For avoiding misunderstandings, changes of the Eligible Partners participating in Wolt+ service do not qualify as amendment of the Subscription Terms.

6.2 Wolt is entitled to terminate the Subscription of a User with immediate effect if: (i) the User abuses the Wolt Service or Subscription or causes any harm or detriment to the use of the Wolt Service or the Partners or Wolt or Wolt’s employees; (ii) Wolt has reasonable belief of fraudulent acts by the User when using the Subscription, or (iii) the User otherwise fails to comply with the obligations arising from these Wolt+ Subscription Terms or applicable laws. Wolt reserves the right to withhold already paid Subscription charges if the Subscription is terminated due to a circumstance defined in this section.

7. PROCESSING OF PERSONAL DATA

7.1 Wolt’s privacy statement available here describes our processing of personal data in relation to the Subscription.

7.2 The data controller regarding the data processing in relation to the Subscription is Wolt (see its details above in these Subscription Terms).

7.3 We will not use or collect any additional personal data from you due to the Subscription, except the fact that you subscribed for Wolt+ and the details of your Subscription plan which includes the subscription fee, payment method, validity time, benefits included and whether a minimum order value and delivery range applies.

7.4 Wolt processes the above personal data to be able to offer the Subscription to you under the contract between you and Wolt (i.e. for the Wolt Service). The legal basis of this data processing is your consent to receive marketing messages and notifications from Wolt (Article 6(1)(a) GDPR). 

7.5 We also use the above personal data to provide you with Wolt+ service you subscribed for, including to enable you to use the benefits of your Subscription and show the status and handle your payments of the Subscription. The legal basis of this data processing is the performance of contract, i.e. your Subscription for Wolt’s Wolt+ service (Article 6(1)(b) GDPR).

7.6 If you contact our customer service, we will use the information provided by you to answer your questions or solve your complaint. The legal basis of the data processing regarding your complaints is compliance with legal obligations of Wolt (Article 6(1)(c) GDPR), while the legal basis of the data processing when you contact Wolt for other purposes is the performance of contract, i.e. your Subscription for Wolt’s Wolt+ service (Article 6(1)(b) GDPR). 

8. DEFECTS AND COMPLAINTS

8.1 Please contact support@wolt.com or reach out to the in-app support without undue delay in case you notice any unauthorized charges on your Subscription payment method or in case you have a complaint with the Subscription. You can also send your complaint in the form of letter to Wolt’s seat (1027 Budapest, Bem József utca 1/B 4. em., Hungary).

8.2 The Subscription and/or any of its features may be unavailable, inaccurate or interrupted from time to time for a variety of reasons and Wolt is not responsible for such unavailability. For the avoidance of doubt certain features or Wolt+ Benefits available to any User at a specific time, may not be available to all Users at the same time or at all times, and certain features or Wolt+ Benefits may only be available in the latest version of the Wolt App.

8.3 Wolt+ and all the information accessible through it are provided for information purposes only on an "as is" and "as available" basis. We make no warranties, representations, or guarantees of any kind, express or implied, including but not limited to, accuracy or completeness of the Subscription or the availability thereof.

8.4 To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties or merchantability and fitness for a particular purpose of the Subscription.

8.5 With regards to warranty concerning Wolt+ service, i.e. the Subscription (that is, not the Purchase Agreement or the Delivery Agreement based on your individual Orders in Wolt Service), please find below an exhaustive information notice. Due to the nature of the Wolt+ service, the rules of guarantee and product warranty do not apply. 

In what cases can you make use of your warranty rights?

In case of defective performance by Wolt, you can assert a warranty claim against Wolt as per Act V of 2013 on the Civil Code.

What rights do you have based on your warranty claim?

At your discretion, you may assert the following claims:

You may request repair or replacement, except the claim chosen by you is impossible or Wolt would incur unreasonable additional costs compared to other claims. In case you did not request or could not have requested repair or replacement, you may ask for a proportionate reduction of consideration, or, as a last resort, you may withdraw from the Subscription with Wolt.

You are entitled to change the right you claim, but the costs of such change shall be borne by you, unless the change had a good reason or is attributable to Wolt.

In what deadline may you assert your warranty claim?

You are required to disclose to Wolt the defect without delay from discovery, but no later than within 2 months. However, please note that you cannot assert your warranty claim after a lapse of 2 years from the performance for the relevant payment cycle by Wolt.

Against whom can you assert your warranty claim?

You can assert your warranty claim against Wolt regarding the Subscription.

What other conditions shall be met for you to assert your warranty claim?

Within 6 months from the performance for the relevant payment cycle by Wolt there are no additional conditions other than the communication of the defect to Wolt, if you prove that Wolt provided to you the defective service. However, after the lapse of 6 months from the performance for the relevant payment cycle by Wolt you shall be required to evidence that the defect discovered by you had been in place already at the time of performance. In case you have a consumer complaint with the Subscription, you may turn to the dispute resolution bodies set out in clause 15 of our general User Terms. 

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Effective from July 31, 2026