FAQ for Wolt courier partners

A courier partner picks up from venues orders which he/she has accepted via Wolt courier partner application and delivers them to the customers in the best possible quality.

Courier partners are responsible for picking up the right order that they accept and to reassure that the order is transfered and delivered safely and intact to the customer. Couriers are also responsible for their vehicles and using proper, working phone used for the app. For more details, please refer to your contract.

In Hungary, Wolt currently operates in the following cities: Békéscsaba, Budapest, Budaörs, Debrecen, Dunakeszi, Dunaújváros, Eger, Érd, Gödöllő, Győr, Kaposvár, Kecskemét, Miskolc, Nyíregyháza, Pécs, Siófok, Sopron, Szeged, Székesfehérvár, Szolnok, Szombathely, Tatabánya, Vecsés, Veszprém, Zalaegerszeg

There is no legal restriction for our Courier Partners to deliver for competitors as long as it does not affect quality of service in Wolt.

According to your courier partner agreement, you can use your own employees for the performance of the Delivery Services (called: “Delegation”) or use a third party (such as another Wolt courier partner) as the Courier Partner’s substitute (called: “Substitution”). For details please refer to point 2.1.6. in the courier partner agreement.

The biggest advantage is freedom and flexibility. If you deliver with Wolt, there are no restrictions as to how much you deliver. There is no schedule, you can go online and offline whenever you like. Basically, you are your own boss!

Wolt’s algorithm offers delivery requests, ‘tasks’, equally to Courier Partners based on factors, like your proximity to the pick-up location (i.e. restaurant or merchant), the vehicle type, and your current activity status (available for deliveries, busy with ongoing deliveries or offline).

How many hours can a courier partner deliver on the platform?

You can submit your application right from the app, which you can download from the Apple App Store or the Google Play Store.

The only requirements are a vehicle that you can deliver with, and a smartphone compatible with the Wolt Partner application. You also need to be at least 18 years old to become a courier.

After we receive your application, you will be notified when it is approved. You will then be invited to watch some educational material in the Wolt Partner app. After that, you will receive the contract, and you can fill in the contract details in the app. The last step is to take the gear of your preference which will be either delivered to you or you can pick it up, depending on your delivery city. With a signed contract and your gear arriving, you are all set!

Filling the application form should not take more than 15 minutes. The time to approve your application will depend on your delivery city you applied for - but it could be as quick as just a few days!

It depends on which contract type you choose. You will recieve all the information you need during the application process.

You have the option to upload your documents after you choose your preferred contract type.

You can freely switch between the zones surrounding your delivery city, but not between the individual cities. If you would like to deliver in a different city or country, you will need to get in touch with Wolt's Operations Team.

You can start delivering when your contract is ready and you are equipped with an appropriate delivery bag.

In some cities, there might be a longer waiting list. We get back to all applications as soon as possible!

The amount you can earn will depend on several factors, like when do you come online, how many hours you deliver, what kind of vehicle you use, etc.

The amount you earn for a task will depend on several factors, like the delivery and / or pick up distance, the city you deliver in, occasional bonuses and so on.

Please kindly note that we are unable to grant taxation advice. If you need support regarding your taxation, please consult our trusted accountant partners found on this site: https://faq.woltfutarok.com/en/support/solutions/articles/60000705817-accountant-help-service-

Peak hours (lunch and dinner) are always busier, so it is always worth it to go online during those periods. During bad weather, there are usually less couriers online, so that is a great opportunity to boost your earnings.

Customers can add tips online or in cash to Courier Partners. Online tips are considered as contributory income.

You can track your earnings in the app under the "Finances" tab.

The Delivery Fees collected by Wolt from the Customers shall be paid four times a month to a bank account provided by the Courier Partner to Wolt. The bank account shall be a Hungarian bank account.

Please let us know if you want to make changes in your payment details via email or through the Partner App.

The only requirement is that you use a delivery bag that is approved for food delivery. We recommend using the Wolt gear for better visibility.

You can deliver with a bicycle, a motorcycle or scooter, and with a car as well. You are free to switch between them, which you can do by contacting support from the Wolt Partner App.

You can request the gear through the Operations Team. Contact us from the app or via e-mail, and we will provide all the necessary information specific to your delivery city.

You don’t necessarily have to use Wolt gear. But you do have to have a gear that is safe for delivery and fulfills any applicable food safety requirements and safeguards food safety. If you use the Wolt gear, you will be more visible for the staff in restaurants and for the customers as well. Wolt gear also looks pretty neat.

You will be deducted a deposit for your gear, which will be deducted from your earnings. Once you return your gear, you will get the deposit back if the gear is in a good enough condition. You can find more information here.

Yes, you can! All you need to do is contact the support in the Wolt Partner App and they'll change your vehicle settings for you.

In case your gear is broken, please consult with the Support Team regarding how we can change it for you.

You can take your time off to recover and get back whenever you feel ready to do so. You can decide when and whether you will deliver with Wolt.

Take all the time you need to recover -- there is no rush! Once you feel healthy again and test negative, you are free to come back and start delivering again.

If you have been in contact with someone who tested positive for COVID-19, we recommend you take a test as soon as possible, especially if you come down with some symptoms.

You can take a break whenever you feel like. If you are planning to go on an extended break, contact us via e-mail!

If you have been in an accident, please call emergency services if necessary. Safety always comes first, make sure that you and everyone else involved are okay. If possible, contact our support team via the application, and they will provide guidance with the insurance. Please take time to recover before you go back online!

Wolt provides free insurance against accidents that could occur during delivery through Collective Benefits. If you had an accident during delivery (or after an hour after delivery), insurance covers: Medical expenses including rehabilitation, Hospital cost and medicaments, Severe injuries, Permanent disability

First, download the Wolt Partner App, open it and press the Log In button. Enter your country code and your phone number. You will receive SMS with a 6 digit code that you need to enter in the app. You will then be logged in successfully.

You can contact us through the chat in the application to change your name.

You can contact us through the chat in the application to change your e-mail address.

You can contact us through the chat in the application to change your phone number. Note that you can only use the phone number to call customers with the phone number that is entered to your profile.

Each PIN code is randomly generated every time you log into your Wolt Partner App and it is for one time use only.

You can delete your profle in the partner app. In the Profile menu you can delete your account with the red Delete my profile button.

A pick up task includes accepting a delivery in the application, and then going to the venue to pick up the order.

When you swipe to start a pick-up task, the pick-up information will appear on your screen. This will contain the address and all other relevant details you need to know to be able to pick up the order from the venue, eg. what door to enter through, or where you can pick up the order within the location. Please read the pick-up information information carefully.

After you have completed the pick-up of an order, the drop-off task will automatically start, or you may get another pick-up order from a different venue as part of a bundle. The drop-off task means the delivery process, taking the order from the venue to the customer's address.

Drop-off information will appear for you when you are completing a drop-off task. It will show you the address of the customer, and the additional details, such as their door number, their doorbell, or any other details on how you can find them. They might leave special guidelines as well. For example in case of a no contact delivery, they will provide information on where to leave the order for them. Always read the drop-off information very carefully, and contact support if the details are incomplete.

In single task mode, you won't get another pick-up task after you complete one, you will be completing deliveries one by one, from venue to customer.

In bundle task mode, it will be possible for you to complete several pick-ups after each other, so after picking up an order, another pick up task will show up. If you are delivering in bundle mode, there might be multiple orders in your bag, so always make sure to be extra careful which order you hand over to the customers! Note that even in bundle mode, you will not always get bundles.

In single task mode, you will only deliver one order at a time, while in bundled mode, you can complete multiple pick-ups before dropping the orders off.

Most probably this happens when your device has lost its signal and the task has already been accepted by another courier partner. If it happens regularly, we recommend re-installing the application, checking whether you have the latest app version update, or switching devices.

You can see your total kilometres driven under Statistics in the application.

If an order is significantly late, you can contact support to unassign it from you, or you can choose to wait as well.

If you cannot find the customer, check the drop-off notes for any information you might have missed. Try calling them repeatedly, and if you are unsuccessful, contact support for help.

If you can't reach the customer, check all the information in the drop-off notes. Try calling them at least 2-3 times. If they are completely unresponsive, contact the Support for further guidelines and help.

If an order is damaged, please take a picture of it and forward it to the Support Team so they can contact the venue and the customer accordingly. Please note that in case your gear got stained, you need to clean it as soon as possible to maintain a professional appeal and food safety.

The best way to deal with unexpected situations during deliveries is to contact Support as soon as you can.

Recommended approach: - Mark the pickup task “completed” after the food is in your bag, if possible in real time since one of the most crucial aspects about Wolt Service is to keep the customer experience as smooth and reliable as possible. The customers can be able to trust that the information they see in their app is accurate: - Mark the drop-off task as “completed” after the order has already been delivered to the customer.

In case you already know that you will be late, you can let support know so that they can inform the customer and the restaurant.

If you would like to switch between zones, you can do so in the application entering "Delivery area" and then choosing the desired zone. If you would like to transfer between cities or countries, please contact us via e-mail.

Your request should not take more time to be reviewed than a few business days.

Wolt may always terminate the agreement with immediate effect in case the Courier Partner does not comply with the appropriate section of said aggreement. Please refer to section 9.2. in your service agreement.

You can contact our Support Team if you encounter a problem while delivering an order, you are experiencing problems with the applicarion, in case of an accident, or if you would like to change vehicle settings.

You can contact our Support team via chat through the Support button in the Partner application

Different cities that we operate in might have different opening hours. Kindly contact our Support for more information.