Subject Access Request

You recently requested access to the personal data that Wolt holds about you, in accordance with the applicable data protection and privacy laws in your jurisdiction. We have now gathered the relevant information and set out the details below. Understanding your data - We can confirm that we do hold personal data about you. - To make your data easier to understand, we have organised it into a number of files. Below you will find an explanation of what each file contains. - You may find that not all the files described below are included in your data. Where a file is not included, it means that we either do not hold this type of data about you or you have not specifically requested it. - Please note that we may have excluded certain information where required or permitted by law, for example to remove any personal data relating to another individual. - All monetary amounts provided depend on the currency in your region, which is noted in each case. Courier Locations: This file contains location information generated when using the Wolt Courier app. Courier Worker: This includes basic profile details provided during registration or updated during your partnership. - Profile Details: Your name, phone number, account creation timestamp, and current vehicle type. - Capabilities: A record of the specific delivery services your account is enabled for. Courier Application Forms: This includes your application date, status, country, city, and intended vehicle type. Courier Tasks: This file contains data related to the specific tasks and deliveries you have completed. - Task Timestamps: Times when tasks were created, started, and completed. - Delivery Milestones: Recorded times for when you arrived at the merchant (pickup) and when you departed. - Logistics: The specific vehicle type used for completion of individual tasks. Courier Feedback: This file contains information about the feedback you've given us. This includes any comments, ratings, and details about what you were giving feedback on. Courier Conversations This file contains your communications with Wolt Courier Support. Transactions A record of payments made to you. - Amounts and currencies for your completed deliveries: The total amount of money you were paid for each delivery you finished. Courier Client Data: Courier Contracts This contains information regarding your service agreement with Wolt. - Contract Details: Identification numbers and types of the agreements you have with Wolt. - Validity: The exact start and end dates of your agreements, including the time they were officially signed. - Entity Info: The Wolt entity (country) that you are contracted with. Device and Technical Data: This file contains technical information collected from the Wolt Partner App to ensure the service functions correctly and securely. - Device Specs: What kind of phone you use (make, model) and what operating system it runs. - App Info: The specific version and identifying code of the Wolt app you were using. - Connection Data: Your time zone, language settings, and information about the web browser or platform connecting to Wolt's services. These files provide a log of your time spent on the Wolt Courier app and your general metrics. - Activity Logs: Detailed timestamps for your login sessions, including start times, end times, and logout types (e.g., user-requested or system logout). Additional Information about our data processing: As part of your right to access, you are also entitled to certain additional information on our processing of your data and your right to make a complaint to your local and competent supervisory authority below. Please see our Privacy Policy for this additional information. (Note: The Privacy Policy link may automatically open a version based on your previous browsing activity. If you are unable to view the general landing page or the version relevant to your country, you may need to clear your browser cookies or open the link in a private/incognito window).

If you aren’t satisfied with our response, please do get back in touch with us by emailing privacy@wolt.com and we can discuss your request further.