Additional Terms and Conditions for Autonomous Deliveries

Welcome to read more about autonomous deliveries at Wolt. Here you will find more information on what you need to know when Wolt Orders are brought to you by robots or drones. Our User Terms of Service will apply also to our autonomous deliveries, unless otherwise stated in this document. All the capitalised terms not defined on this page, have the meaning given in the Terms of Service.

Drone Deliveries

General information

If drone deliveries are available in your area, you will get information on this on Wolt App, when placing an Order. In this case, you may choose drone delivery as your delivery method – and you are also asked to choose an appropriate drone drop off location. Please check the instructions closely to make sure that the drone can deliver your order.  

Please note that drone deliveries are always subject to availability. Even though you have chosen the drone delivery option, and an appropriate drone drop-off spot, the Order may be delivered by a Courier Partner. Drones have weight and volume restrictions (for example, heavy Orders are usually delivered by car or bike) and may be unavailable due to weather conditions or other reasons. You will see the delivery method on the Wolt App, once the Order has been accepted.

Drone drop-off location            

Please read the drone drop-off location instructions carefully. The drone drop-off location needs to be a space with a clear 4.5-meter diameter circle, free from tall obstacles such as buildings or cars, with no trees immediately around. You must ensure that the landing area is clear and selected according to the instructions. Otherwise, the drone may not be able to deliver your Order. 

Once you have selected and confirmed a drone drop-off location, it will be automatically saved and applied to your future Orders unless you disable it. This means that future Orders from drone eligible venues may be delivered by drones to the same drone drop-off location, unless you disable this option in your Wolt App settings.

Drone arrival

You can follow the delivery progress on the Wolt App. When the drone arrives, please be sure to steer clear of the drone delivery zone, until the rope is unattached, and the drone flies away.

FAQ: Will the drone be filming me?

There are no video recordings captured during the flight. The drones have a low-resolution downward facing camera, which is used to ensure the delivery drop-off area is safe, and clear of any obstacles and people.

Robot Deliveries

General information

If robot deliveries are available in your area, you will get information on this on Wolt App, when placing an Order. In this case, you may choose robot delivery as your delivery method.

Please note that robot deliveries are always subject to availability. Even though you have chosen the robot delivery option, the Order may be delivered by a Courier Partner. Robots have weight and volume restrictions and may be unavailable due to weather conditions or other reasons. You will see the delivery method on the Wolt App, once the Order has been accepted.

Robot delivery method

Once you have selected robot delivery as your delivery method, it will be automatically saved and applied to your future Orders unless you disable it. This means that robot delivery eligible venues may deliver your future Orders by robots, unless you disable this option in your Wolt App settings. Please note that the robot delivery may sometimes take a bit longer than the initial delivery time estimate.

Robot arrival

You can follow the delivery progress on the Wolt App. Please follow closely the instructions on Wolt App, on how to unlock the robot through the App, and whether you need to close the lid yourself. The robot will wait for you for 15 minutes after its arrival, before taking off.