Wolt+ Terms and Conditions
These terms and conditions govern your purchase of a Wolt+ membership that renews automatically and includes specific benefits and discounts defined in the Wolt Service (hereinafter “Subscription” or “Wolt+”). The Subscription is subject to these Wolt Subscription Terms and our User Terms of Service which are incorporated herein by reference.
Partner, Order, User, Wolt and Wolt Service are defined in the User Terms of Service and have the same meaning as defined in the User Terms of Service.
1. WHAT IS WOLT+?
Wolt+ in a nutshell:
The Subscription is applicable for Partners marked with the W+ logo in the Wolt Service.
If your Order does not meet the minimum basket size subtotal or you are outside the maximum delivery distance calculated between the venue and your delivery address (“Delivery Range”), you will not be eligible to receive the benefit of zero delivery fee with your Subscription.
The Subscription will renew automatically after the monthly or yearly payment period unless you cancel the Subscription. You can cancel anytime in your user profile in the Wolt Service.
The Subscription is offered for a monthly or yearly fee payable at the start of the relevant subscription period.
The Subscription is applicable only in the country where you have purchased it.
Wolt+ is an automatically renewing membership program requiring recurring payments of a subscription fee. With the Subscription, the User can receive specific benefits and discounts defined in the Wolt Service or other locations as relevant from time to time and can be used for Orders placed by the User through the Wolt Service.
By buying the Subscription you agree to these Wolt+ Terms and Conditions and the specific terms detailed in the Wolt Service about the Subscription. You also agree to have your payment method charged monthly or yearly, depending on your Subscription term, in every billing cycle on a recurring basis during the term of your Subscription. The Subscription is subject to change so please make sure you check the current details of the Subscription in the Wolt Service.
The benefits granted with the Subscription are applicable for Orders placed with eligible restaurants and stores with a minimum subtotal amount defined below in these terms.
Subscription benefits may be redeemed only at eligible restaurants, as indicated in the Wolt Service. Wolt reserves the right to change the Partners that are eligible for the Subscription benefits at any time with or without notice. Subscription benefits are subject to geographic availability, and fees such as service fee, taxes or other fees may apply to your Order.
With the Subscription, User is eligible to receive deliveries with no delivery fee within the distance range defined below at select restaurants and stores and other benefits as defined by Wolt from time to time in the Wolt Service. Partners that are included in the Subscription program are marked with a W+ logo in the Wolt Service. Look for the W+ sign next to the Partner’s name to see with which Partners you can enjoy Wolt+ benefits.
Additional details on the Subscription are available in the checkout before you purchase the Subscription in the Wolt Service and will include important terms, such as where and when the Wolt Subscription may be used, the available benefit(s), the cost and the billing interval of the Wolt Subscription. Please review the details of the Wolt Subscription in the Wolt Service before purchase.
You are able to view and manage your Subscription by tapping the tab Wolt+ in your user profile in the Wolt Service. You can see and manage the settings including payment method, membership end date, next payment date and country where your Subscription is in force through your user profile.
2. PURCHASING WOLT+
You can purchase Wolt+ directly in the Wolt Service by tapping the Get Wolt+ tab or start your free trial as applicable in the Wolt Service. You can see details of your Subscription and choose payment method before confirming the purchase of Wolt+.
You can buy the Subscription for a month or a year and you will be billed in advance on the basis of your subscription period. When you buy the Subscription, you'll be charged the subscription fee for your first billing cycle on the date of purchase, which activates Wolt+ for the term detailed in your user profile.
The billing cycle is based on the initial purchase date and the payment method you selected when purchasing the Subscription will be charged in accordance with the payment cycle. You can change your payment method in the Wolt+ tab in your user profile. If you do not want Wolt Subscription to automatically renew, you can cancel your subscription in accordance with Section 4 below.
If we are unable to process your payment, Wolt will ask you to select a different payment method. If your payment fails during the recurring payment cycle, we reserve the right to terminate your Subscription automatically or to charge the subscription fee after a pre-defined period retroactively calculated from the original payment cycle start date.
We may offer some Users a free trial or other promotional subscriptions to the Wolt Subscription. Free trials may be limited in Wolt’s sole discretion, including based on eligibility or duration of free trial. If you are offered free trial, you are required to add a payment method for the Subscription before starting the free trial.
We will automatically renew your Subscription after the free trial and charge the payment method you chose when starting the free trial. You can cancel the Subscription anytime through your user settings in the Wolt Service. If the Subscription is ever terminated for any reason, you shall not be eligible for a free trial on any subsequent Subscription.
3. RESTRICTIONS TO THE SUBSCRIPTION
Your Subscription is for personal use and only consumers are eligible to purchase Wolt+. The Subscription is applicable in the country where the User purchased the membership.
Under the Subscription, you are eligible to receive deliveries with no delivery fee on Orders within a Delivery Range specified below. You will only see the Partners eligible for Wolt+ that are within the applicable Delivery Range in the Wolt Service. Please note that service fee and other fees as applicable may still apply to your order.
Look for the W+ sign to see which Partners provide delivery without delivery fee close to you. The selection of such partners varies depending on your delivery address. This means that delivery fee applies when you order from Partners that are outside the Delivery Range.
If you have allowed location tracking, you will see Wolt+ Partners within the Delivery Range from your current location. If you have not allowed location tracking or indicated a delivery address in the Wolt Service, you will see venues within the Delivery Range in the center of your current city.
The eligibility of zero delivery cost applies to you when your Order fulfills a minimum basket size applicable for the Partner. You can see the applicable minimum basket size below. Please note that if you are a subscriber but your Order does not meet the minimum basket subtotal, delivery fee applies.
4. CANCELLING YOUR WOLT+ SUBSCRIPTION
You can cancel your Subscription in the course of the day preceding the renewal date of your Subscription. You can cancel your subscription in the manage membership tab in your user profile in the Wolt Service.
If you cancel your Subscription, you will still have access to the benefits within Wolt+ until the end of the ongoing payment cycle that you have paid for. All monthly payments are non-refundable and non-transferable and will not be refunded for any cancellation initiated during a billing cycle. If you cancel during the free trial period, the Subscription will be terminated immediately.
If you participated in a free trial or other promotional subscription period for Wolt+, you may cancel within the first 48 hours of your paid Wolt+ subscription and receive a full refund of your Wolt+ fee (as applicable).
For both monthly and annual subscribers, if you cancel your Wolt+ subscription within the first 48 hours and have not placed a Wolt+ -eligible order during that period, Wolt may, in its sole discretion, refund your Wolt+ fee.
5. CHANGES TO THE SUBSCRIPTION
Wolt may modify the terms and contents of the Subscription or stop offering the Wolt Subscription in one or several countries and reserves the right to do so. However, we will not make changes to the Subscription that have a notable adverse affect on you without giving a minimum of a 14-day prior written notice. Changes increasing your subscription fee are given a 45-day prior written notice. The changes will enter into force automatically after the notice period, but you can cancel your subscription in accordance with the instructions in Section 4 above.
Wolt is entitled to terminate the Subscription of a User with immediate effect if: (i) the User abuses the Wolt Service or Subscription or causes any harm or detriment to the use of the Wolt Service or the Partners or Wolt or Wolt’s employees; (ii) Wolt has reasonable belief of fraudulent acts by the User when using the Subscription, or (iii) the User otherwise fails to comply with the obligations arising from these Wolt Subscription Terms or applicable laws. Wolt reserves the right to withhold already paid Subscription charges if the Subscription is terminated due to a circumstance defined in this section.
6. PROCESSING OF PERSONAL DATA
Wolt’s privacy statement available here describes our processing of personal data in relation to the Subscription.
We will not use or collect any additional personal data from you due to the Subscription, except the details of your Subscription plan, including the price, payment method, validity time, benefits included and whether a basket size and Delivery Range applies.
Wolt processes the above personal data to be able to offer the Subscription to you under the contract between you and Wolt. We use the data to enable you to use the benefits of your Subscription and show the status and handle your payments of the Subscription. If you contact our customer service, we will use the information provided by you to answer your questions or solve your complaint.
Wolt processes the personal data to perform our contractual obligations towards you and to comply with legal obligations.
7. CASHBACK PROCESS
For users with an active Wolt+ subscription, Wolt may decide to grant benefits in the form of cashbacks from pick-up orders that meet certain requirements as listed below:
The user will get 5% Wolt credits from the value of a pick-up order.
The cashback benefit is available on all Wolt+ venues that allow pick-up
The credits are valid for 14 days after which they will expire.
The credits are not redeemable and can only be used in the Wolt Service.
The maximum total value of the credits that can be issued through the cashback process for a single purchase is 5 Eur.
Cashback is not issued for alcohol purchases, charity donations, gift card purchases or subscription renewals/purchases.
Wolt reserves the right to disable the cashback process for a user whose payment for the Wolt subscription is delayed/unpaid for the ongoing period.
8. DEFECTS AND COMPLAINTS
Please contact firstname.lastname@example.org without undue delay in case you notice any unauthorized charges on your Subscription payment method or in case you have a complaint with the Subscription.
The Subscription and/or any of its features may be unavailable, inaccurate or interrupted from time to time for a variety of reasons and Wolt is not responsible for such unavailability.
Wolt+ and all the information accessible through it are provided for information purposes only on an "as is" and "as available" basis. We make no warranties, representations, or guarantees of any kind, express or implied, including but not limited to, accuracy or completeness of the Subscription or the availability thereof.
To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties or merchantability and fitness for a particular purpose of the Subscription.
APPLICABLE DELIVERY RANGE AND MINIMUM BASKET SIZE
Minimum basket size (Restaurant): 9 €
Minimum basket size (Retail): 12 €
Minimum basket size (Groceries): 20 €
Maximum delivery distance: 3000 meters